Re: 14th February updated - now my documents won't open...

Hi PA Bear

You are most welcome on the post back. As all the updates went in without a
glitch on a manual basis I can not identify which caused the original
problems. A real bind having to load them all manually - but less of a bind
that my machine is running happily again.
Thanks for the support.

Cheers
Dave

"PA Bear" wrote:

Thanks for posting back. Perhaps the update that caused your problem(s) had
been tweaked/revised between the time you originally installed it and when
you manually installed it.

1) Would Microsoft want to hear from me as to which module causes the
failure?

Very much so!

Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates.

International customers can receive support from their local Microsoft
subsidiaries. There is no charge for support that is associated with
security updates. For more information about how to contact Microsoft for
support issues, visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


DaveG wrote:
Update on the situation - Feb 16th @ 02:56hrs,
Have now re-installed all the updates 1 by 1, stopping to re-boot where
needed and creating a system restore anfetr checking each installation did
not crerate any havoc.
So - 18 updates, 18 system restore points and half a dozen reboots later
and
we are all fine.
Dave
"DaveG" wrote:

Hi PA Bear
Thanks for "bearing" out my thoughts. Doesn't feel great when I have to
do
the sort of work that Microsoft could / should have cleaned up before
rerlease but as you say - it really is the only way to identify which
update module is stuffing my system.

Two thoughts occur -
1) Would Microsoft want to hear from me as to which module causes the
failure? 2) If the module that has to be left off is a security patch,
how
vulnerable will this leave me and would Microsoft compensate me if I
suffered as a result of the inability to apply effective security
protocols as a result of inabilities with Microsoft that are out of my
control. 3) Would Microsoft be willing to recompmpense me for a) the days
work put into identifying their faulty patch - and b) the day I lose from
my employers at the same time?

If I had a Million pounds right now I'd be down the bookies placing my
bet
on the response for I'm prety sure I already know the answers - if the
wording of the response.

Cheers
Dave

"PA Bear" wrote:

You might try manually installing each update, in turn, & rebooting (if
prompted) to see if you can determine which update caused the problems.
(Don't bother with the Malicious Software Removal Tool.)

Given your desciption of the problems, I'd also install of the Windows
updates before attempting to install any of the Office updates.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


DaveG wrote:
Hi PA Bear,

As you had the kindness to advise me earlier on the posted problem I
thought
I'd let you know the list of updates that I applied that cuased the
death
of
my Windows Explorer. Before the list, I have in fact been able to
rersolve the problem on a short term basis by restoring my computer to
14.57hrs today
(the last restore point before adding the dreaded updates). Now, I have
the
problem - which of the below updates caused the failure?????
I know I need to have updates but which of these is going to stuff my
computer again? Knowing one of them is going to pickle it, do I leave
them all and not risk it again?
Here's the list:
Microsoft Windows XP
Security Update for Windows XP (KB928255)
Typical download size: 371 KB , less than 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can
help
protect your computer by installing this update from Microsoft. After
you
install this item, you may have to restart your computer.

Security Update for Windows XP (KB928843)
Typical download size: 157 KB , less than 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can
help
protect your computer by installing this update from Microsoft. After
you
install this item, you may have to restart your computer.

February 2007 CardSpace Update for Windows XP (KB925720)
Typical download size: 152 KB , less than 1 minute
This update rollup for Windows includes the hotfixes for Windows
CardSpace private desktop described in KB article 925720. After you
install this item,
you may have to restart your computer.

Update for Windows XP (KB931836)
Typical download size: 102 KB , less than 1 minute
Installing this update enables your computer to automatically adjust
the
computer clock on the correct date in 2007 due to revised Daylight
Saving
Time laws in many countries. After you install this item, you may have
to
restart your computer.

Windows Malicious Software Removal Tool - February 2007 (KB890830)
Download size: 6.8 MB , 2 minutes
After the download, this tool runs once to check your computer for
infection
by specific, prevalent malicious software (including Blaster, Sasser,
and
Mydoom) and helps to remove any infection found. If an infection is
found, the tool will display a status report the next time you start
your
computer.
A new version of the tool will be offered every month. If you want to
manually run the tool on your computer, you can download a copy from
the
Microsoft Download Center or run an online version from microsoft.com.
This
tool is not a replacement for an anti-virus product. To help protect
your
computer, you should use an anti-virus product.

Security Update for Windows XP (KB927802)
Typical download size: 196 KB , less than 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can
help
protect your computer by installing this update from Microsoft. After
you
install this item, you may have to restart your computer.

Cumulative Security Update for Internet Explorer 7 for Windows XP
(KB928090)
Download size: 7.5 MB , 2 minutes
Security issues have been identified that could allow an attacker to
compromise a system running Internet Explorer and gain control over it.
You
can help protect your system by installing this update from Microsoft.
After
you install this item, you may have to restart your computer.

Security Update for Windows XP (KB924667)
Typical download size: 1013 KB , 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can
help
protect your computer by installing this update from Microsoft. After
you
install this item, you may have to restart your computer.

Security Update for Windows XP (KB927779)
Typical download size: 285 KB , less than 1 minute
A security issue has been identified in Microsoft Data Access
Components
(MDAC) that could allow an attacker to compromise your Windows-based
system
and gain control over it. You can help protect your computer by
installing this update from Microsoft. After you install this item, you
may have to restart your computer.

Security Update for Windows XP (KB918118)
Typical download size: 358 KB , less than 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can
help
protect your computer by installing this update from Microsoft. After
you
install this item, you may have to restart your computer.

Security Update for Windows XP (KB926436)
Typical download size: 200 KB , less than 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can
help
protect your computer by installing this update from Microsoft. After
you
install this item, you may have to restart your computer.

Microsoft Office 2003 Updates:
Security Update for Word 2003 (KB929057)
Download size: 5.6 MB , 1 minute
A security vulnerability exists in Microsoft Office Word 2003 that
could
allow arbitrary code to run when a maliciously modified file is opened.
This
update resolves that vulnerability.

Update for Excel 2003 (KB929058)
Download size: 4.9 MB , 1 minute
Microsoft has released an update for Microsoft Office Excel 2003. When
you edit a Microsoft Office Excel 2007 workbook that is saved on a
SharePoint Portal Server site or on a Windows SharePoint Services site,
the changes are
not saved.

Update for Office 2003 (KB925251)
Download size: 0 KB , 0 minutes (Downloaded; ready to install)
Microsoft has released an update for Microsoft Office 2003. This update
addresses the change from the Slovenian national currency to the euro.

Update for Outlook 2003 Junk Email Filter (KB924885)
Download size: 3.2 MB , less than 1 minute
This update provides the Junk E-mail Filter in Microsoft Office Outlook
2003
with a more current definition of which e-mail messages should be
considered
junk e-mail. This update was released in February 2007.

Update for PowerPoint 2003 (KB929060)
Download size: 2.8 MB , less than 1 minute
Microsoft has released an update for Microsoft Office PowerPoint 2003.
When
you edit a Microsoft Office PowerPoint 2007 presentation that is saved
on
a
SharePoint Portal Server site or on a Windows SharePoint Services site,
the
changes are not saved.

Security Update for Office 2003 (KB920813)
Download size: 1.1 MB , less than 1 minute
Microsoft has released a security update for Microsoft Office 2003.
This
update addresses a vulnerability that could enable malicious code
execution.
Additionally, other fixes may be included in the update.

Security Update for Office 2003 (KB929064)
Download size: 5.5 MB , 1 minute
A security vulnerability exists in Microsoft Office 2003 that could
allow
arbitrary code to run when a maliciously modified file is opened. This
update resolves that vulnerability.

I suppose an alternative would be to install each individually,
creating
a restore point before each, testing Windows Explorer after the restart
and identifying which causes the failure. It's going to take a couple
of
days I
really can not afford but system integrity is just as important. What
do
you
think?

Kind regards
Dave




"PA Bear" wrote:

Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no
charge
for support calls that are associated with security updates.

International customers can receive support from their local Microsoft
subsidiaries. There is no charge for support that is associated with
security updates. For more information about how to contact Microsoft
for support issues, visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

DaveG wrote:
I updated (WU) today and since about 15 patches installed when I try
to
open
"My documents" from the start menu, via a shortcut on the tool bar or
from
a
shortcut on the desktop I repeatedly get the message that Windows
Explorer
.

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