Re: 14th February updated - now my documents won't open...
- From: DaveG <DaveG@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 15 Feb 2007 18:01:18 -0800
Update on the situation - Feb 16th @ 02:56hrs,
Have now re-installed all the updates 1 by 1, stopping to re-boot where
needed and creating a system restore anfetr checking each installation did
not crerate any havoc.
So - 18 updates, 18 system restore points and half a dozen reboots later and
we are all fine.
Dave
"DaveG" wrote:
Hi PA Bear.
Thanks for "bearing" out my thoughts. Doesn't feel great when I have to do
the sort of work that Microsoft could / should have cleaned up before
rerlease but as you say - it really is the only way to identify which update
module is stuffing my system.
Two thoughts occur -
1) Would Microsoft want to hear from me as to which module causes the failure?
2) If the module that has to be left off is a security patch, how vulnerable
will this leave me and would Microsoft compensate me if I suffered as a
result of the inability to apply effective security protocols as a result of
inabilities with Microsoft that are out of my control.
3) Would Microsoft be willing to recompmpense me for a) the days work put
into identifying their faulty patch - and b) the day I lose from my employers
at the same time?
If I had a Million pounds right now I'd be down the bookies placing my bet
on the response for I'm prety sure I already know the answers - if the
wording of the response.
Cheers
Dave
"PA Bear" wrote:
You might try manually installing each update, in turn, & rebooting (if
prompted) to see if you can determine which update caused the problems.
(Don't bother with the Malicious Software Removal Tool.)
Given your desciption of the problems, I'd also install of the Windows
updates before attempting to install any of the Office updates.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
DaveG wrote:
Hi PA Bear,
As you had the kindness to advise me earlier on the posted problem I
thought
I'd let you know the list of updates that I applied that cuased the death
of
my Windows Explorer. Before the list, I have in fact been able to rersolve
the problem on a short term basis by restoring my computer to 14.57hrs
today
(the last restore point before adding the dreaded updates). Now, I have
the
problem - which of the below updates caused the failure?????
I know I need to have updates but which of these is going to stuff my
computer again? Knowing one of them is going to pickle it, do I leave them
all and not risk it again?
Here's the list:
Microsoft Windows XP
Security Update for Windows XP (KB928255)
Typical download size: 371 KB , less than 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can
help
protect your computer by installing this update from Microsoft. After you
install this item, you may have to restart your computer.
Security Update for Windows XP (KB928843)
Typical download size: 157 KB , less than 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can
help
protect your computer by installing this update from Microsoft. After you
install this item, you may have to restart your computer.
February 2007 CardSpace Update for Windows XP (KB925720)
Typical download size: 152 KB , less than 1 minute
This update rollup for Windows includes the hotfixes for Windows CardSpace
private desktop described in KB article 925720. After you install this
item,
you may have to restart your computer.
Update for Windows XP (KB931836)
Typical download size: 102 KB , less than 1 minute
Installing this update enables your computer to automatically adjust the
computer clock on the correct date in 2007 due to revised Daylight Saving
Time laws in many countries. After you install this item, you may have to
restart your computer.
Windows Malicious Software Removal Tool - February 2007 (KB890830)
Download size: 6.8 MB , 2 minutes
After the download, this tool runs once to check your computer for
infection
by specific, prevalent malicious software (including Blaster, Sasser, and
Mydoom) and helps to remove any infection found. If an infection is found,
the tool will display a status report the next time you start your
computer.
A new version of the tool will be offered every month. If you want to
manually run the tool on your computer, you can download a copy from the
Microsoft Download Center or run an online version from microsoft.com.
This
tool is not a replacement for an anti-virus product. To help protect your
computer, you should use an anti-virus product.
Security Update for Windows XP (KB927802)
Typical download size: 196 KB , less than 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can
help
protect your computer by installing this update from Microsoft. After you
install this item, you may have to restart your computer.
Cumulative Security Update for Internet Explorer 7 for Windows XP
(KB928090)
Download size: 7.5 MB , 2 minutes
Security issues have been identified that could allow an attacker to
compromise a system running Internet Explorer and gain control over it.
You
can help protect your system by installing this update from Microsoft.
After
you install this item, you may have to restart your computer.
Security Update for Windows XP (KB924667)
Typical download size: 1013 KB , 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can
help
protect your computer by installing this update from Microsoft. After you
install this item, you may have to restart your computer.
Security Update for Windows XP (KB927779)
Typical download size: 285 KB , less than 1 minute
A security issue has been identified in Microsoft Data Access Components
(MDAC) that could allow an attacker to compromise your Windows-based
system
and gain control over it. You can help protect your computer by installing
this update from Microsoft. After you install this item, you may have to
restart your computer.
Security Update for Windows XP (KB918118)
Typical download size: 358 KB , less than 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can
help
protect your computer by installing this update from Microsoft. After you
install this item, you may have to restart your computer.
Security Update for Windows XP (KB926436)
Typical download size: 200 KB , less than 1 minute
A security issue has been identified that could allow an attacker to
compromise your Windows-based system and gain control over it. You can
help
protect your computer by installing this update from Microsoft. After you
install this item, you may have to restart your computer.
Microsoft Office 2003 Updates:
Security Update for Word 2003 (KB929057)
Download size: 5.6 MB , 1 minute
A security vulnerability exists in Microsoft Office Word 2003 that could
allow arbitrary code to run when a maliciously modified file is opened.
This
update resolves that vulnerability.
Update for Excel 2003 (KB929058)
Download size: 4.9 MB , 1 minute
Microsoft has released an update for Microsoft Office Excel 2003. When you
edit a Microsoft Office Excel 2007 workbook that is saved on a SharePoint
Portal Server site or on a Windows SharePoint Services site, the changes
are
not saved.
Update for Office 2003 (KB925251)
Download size: 0 KB , 0 minutes (Downloaded; ready to install)
Microsoft has released an update for Microsoft Office 2003. This update
addresses the change from the Slovenian national currency to the euro.
Update for Outlook 2003 Junk Email Filter (KB924885)
Download size: 3.2 MB , less than 1 minute
This update provides the Junk E-mail Filter in Microsoft Office Outlook
2003
with a more current definition of which e-mail messages should be
considered
junk e-mail. This update was released in February 2007.
Update for PowerPoint 2003 (KB929060)
Download size: 2.8 MB , less than 1 minute
Microsoft has released an update for Microsoft Office PowerPoint 2003.
When
you edit a Microsoft Office PowerPoint 2007 presentation that is saved on
a
SharePoint Portal Server site or on a Windows SharePoint Services site,
the
changes are not saved.
Security Update for Office 2003 (KB920813)
Download size: 1.1 MB , less than 1 minute
Microsoft has released a security update for Microsoft Office 2003. This
update addresses a vulnerability that could enable malicious code
execution.
Additionally, other fixes may be included in the update.
Security Update for Office 2003 (KB929064)
Download size: 5.5 MB , 1 minute
A security vulnerability exists in Microsoft Office 2003 that could allow
arbitrary code to run when a maliciously modified file is opened. This
update resolves that vulnerability.
I suppose an alternative would be to install each individually, creating a
restore point before each, testing Windows Explorer after the restart and
identifying which causes the failure. It's going to take a couple of days
I
really can not afford but system integrity is just as important. What do
you
think?
Kind regards
Dave
"PA Bear" wrote:
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
for support calls that are associated with security updates.
International customers can receive support from their local Microsoft
subsidiaries. There is no charge for support that is associated with
security updates. For more information about how to contact Microsoft for
support issues, visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
DaveG wrote:
I updated (WU) today and since about 15 patches installed when I try to
open
"My documents" from the start menu, via a shortcut on the tool bar or
from
a
shortcut on the desktop I repeatedly get the message that Windows
Explorer
has encountered a problem and needs to close.
The following is in the report it sends to Microsoft:
AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: shell32.dll
ModVer: 6.0.2900.3051 Offset: 001e4127
This info it sends in a report called:
C:\DOCUME~1\David\LOCALS~1\Temp\5d5c_appcompat.txt
I have tried to copy and paste the information contained within that
message
but the window showing it will not allow the data collection and when I
try
to use windows explorer to reach and open the text document - windows
explorer again continues to fail.
Basically - today's updates have screwed up my windows explorer and I
don't
know what the solution to this is.
Please does anyone have the same experience or a solution?
Thanks
Dave
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