Re: 0x80070005 / _Inventory: Installer returned 0x5 (5)

From: "TaurArian [MS-MVP]" <taurarianREMOVECAPS@xxxxxxxxx>
Date: Mon, 1 Jan 2007 14:17:34 +1100

Are you the Administrator?

Access Denied is a hard one to determine where the keys are failing -

Check points:

Make sure the Administrators group has Full Control permissions to the Auto Update
registry key.
1. Use an account that has administrative credentials to log on to the Windows XP
computer.
2. Click Start, click Run, and then type the following command: regedit
3. Click OK.
4. Navigate to the following key in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update
5. Right-click the Auto Update folder, and then click Permissions.
6. Make sure that the Administrators group has Full Control.

Also check especially if the WindowsUpdate.log file will also read errors 0x80070005
and 0x80080005
(for Windows XP & Windows Server 2003
Locate the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate.
On the menu, click Edit. Click Permissions.
For Administrator and System, select the Allow check boxes next to Full Control and
Read permissions. NOTE: In certain instances, these check boxes are grayed out.
Ensure all accounts have appropriate permissions.
Click Apply, Click OK, Close the Registry Editor.
Restart the system.

If you're using Windows XP Pro make sure it hasn't been disabled by Group Policy:-
Start/Run/gpedit.msc. User Configuration/Administrative Templates/Windows
Components/Windows Update. In the right pane, double click, Remove access to all
Windows Update Features and set it to the default "not configured"

Another workaround is to use Regmon and see for what keys get "Access Denied", or
Restore the permission back to default
http://support.microsoft.com/kb/313222/EN-US/
How to reset security settings back to the defaults - WinXP Professional

Regmon is a Registry monitoring utility that will show you which applications are
accessing your Registry, which keys they are accessing, and the Registry data that
they are reading and writing - all in real-time
http://www.sysinternals.com/Utilities/Regmon.html

--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
Get Safe online: http://www.getsafeonline.org/
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)

"Paul Guijt" <PaulGuijt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:178D2BAC-F2A8-48AA-8805-A6F9339E0832@xxxxxxxxxxxxxxxx
| I've tried the updates with all spyware detectors de-installed, and McAfee
| turned off. It didn't work.
|
| "TaurArian [MS-MVP]" wrote:
|
| > One of the most common causes of this error code is the Anti Virus and Anti
Spyware
| > software programs running on the computer.
| > You can try turning them off and then try the updates again. Keep the firewall on
| > though.
| >
| >
| > --
| >
| > ==================================
| > TaurArian [MS-MVP] 2005-2007 - Australia
| > ==================================
| > http://www.dts-l.org/goodpost.htm
| > Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
| > Get Safe online: http://www.getsafeonline.org/
| > (Links to web pages and MSKB Articles are posted for the purposes of keeping the
| > information current)
| >
| >
| > "Paul Guijt" <PaulGuijt@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| > news:A962F7A3-E089-43A6-A164-AEB2FA65DDA0@xxxxxxxxxxxxxxxx
| > | Dear all,
| > |
| > | Please help me fixing my WinXP Pro Windows/Microsoft Update. All related
| > | services are up and running. Attached you´ll find today´s (reduced) part of
| > | WindowsUpdate.log. I´ll appreciate any helpful suggestions.
| > |
| > | 2006-12-28 08:11:34 1240 1d0 DnldMgr *************
| > | 2006-12-28 08:11:34 1240 1d0 DnldMgr ** START ** DnldMgr: Downloading
| > | updates [CallerId = MicrosoftUpdate]
| > | 2006-12-28 08:11:34 1240 1d0 DnldMgr *********
| > | 2006-12-28 08:11:34 1240 1d0 DnldMgr * Priority = 3, ServiceId =
| > | {7971F918-A847-4430-9279-4A52D1EFE18D}
| > | 2006-12-28 08:11:34 1240 1d0 DnldMgr * Updates to download = 3
| > | 2006-12-28 08:11:34 1240 1d0 Agent * Title = KB925454: Cumulatieve
| > | beveiligingsupdate voor Internet Explorer voor Windows XP
| > | 2006-12-28 08:11:34 1240 1d0 Agent * UpdateId =
| > | {27996BF9-F60F-46C4-877C-38EEE1CE622B}.101
| > | 2006-12-28 08:11:34 1240 1d0 Agent * Bundles 1 updates:
| > | 2006-12-28 08:11:34 1240 1d0 Agent *
| > | {7CA2A6F0-4DC2-4EDB-8207-728FA91A6E91}.101
| > | 2006-12-28 08:11:34 1240 1d0 Agent * Title = KB926255:
| > | Beveiligingsupdate voor Windows XP
| > | 2006-12-28 08:11:34 1240 1d0 Agent * UpdateId =
| > | {9BAB8D53-1376-48BE-AD51-C1A135809461}.102
| > | 2006-12-28 08:11:34 1240 1d0 Agent * Bundles 1 updates:
| > | 2006-12-28 08:11:34 1240 1d0 Agent *
| > | {85A8FA1B-B9EB-467F-BD90-F33979FDBAFC}.102
| > | 2006-12-28 08:11:34 1240 1d0 Agent * Title = KB923694: Cumulatieve
| > | beveiligingsupdate voor Outlook Express voor Windows XP
| > | 2006-12-28 08:11:34 1240 1d0 Agent * UpdateId =
| > | {BB97F537-935D-40AE-B75B-A31B59C367AA}.106
| > | 2006-12-28 08:11:34 1240 1d0 Agent * Bundles 1 updates:
| > | 2006-12-28 08:11:34 1240 1d0 Agent *
| > | {B8500153-82F1-421F-8EA2-7C0870A3E311}.106
| > | 2006-12-28 08:11:34 5604 15e0 DtaStor Update service properties: service
| > | registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
| > | 2006-12-28 08:11:34 5604 15e0 DtaStor Update service properties: service
| > | registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
| > | 2006-12-28 08:11:34 1240 1d0 DnldMgr *********** DnldMgr: New download job
| > | [UpdateId = {7CA2A6F0-4DC2-4EDB-8207-728FA91A6E91}.101] ***********
| > | 2006-12-28 08:11:34 1240 1d0 DnldMgr * Queueing update for download
| > | handler request generation.
| > | 2006-12-28 08:11:34 1240 1d0 DnldMgr Generating download request for update
| > | {7CA2A6F0-4DC2-4EDB-8207-728FA91A6E91}.101
| > | 2006-12-28 08:11:34 1240 1d0 Handler Windows Patch download for UpdateId =
| > | {7CA2A6F0-4DC2-4EDB-8207-728FA91A6E91}: selected action is download express
| > | (delta).
| > | 2006-12-28 08:11:36 1240 1d0 Handler Updateci:
| > | WinSEUpdateHandler::_Inventory: Installer returned 0x5 (5)
| > | 2006-12-28 08:11:36 1240 1d0 Handler FATAL: UH: 0x80070005: Inventory failed
| > | 2006-12-28 08:11:36 1240 1d0 Handler FATAL: UH: 0x80070005:
| > | GetNextRequiredFiles failed
| > | 2006-12-28 08:11:36 1240 1d0 Handler FATAL: UH: 0x80070005:
| > | GetRequiredFilesForSandboxState failed
| > | 2006-12-28 08:11:36 1240 1d0 DnldMgr FATAL:
| > | DM:CAgentDownloadManager::GenerateAllDownloadRequests:
| > | GenerateDownloadRequest failed with 0x80070005.
| > | 2006-12-28 08:11:36 1240 1d0 DnldMgr Error 0x80070005 occurred while
| > | downloading update; notifying dependent calls.
| > | 2006-12-28 08:11:36 1240 1d0 DnldMgr *********** DnldMgr: New download job
| > | [UpdateId = {85A8FA1B-B9EB-467F-BD90-F33979FDBAFC}.102] ***********
| > | 2006-12-28 08:11:36 1240 1d0 DnldMgr * Queueing update for download
| > | handler request generation.
| > | 2006-12-28 08:11:36 1240 1d0 DnldMgr Generating download request for update
| > | {85A8FA1B-B9EB-467F-BD90-F33979FDBAFC}.102
| > | 2006-12-28 08:11:36 1240 1d0 Handler Windows Patch download for UpdateId =
| > | {85A8FA1B-B9EB-467F-BD90-F33979FDBAFC}: selected action is download express
| > | (delta).
| > | 2006-12-28 08:11:37 1240 1d0 Handler Updateci:
| > | WinSEUpdateHandler::_Inventory: Installer returned 0x5 (5)
| > | 2006-12-28 08:11:37 1240 1d0 Handler FATAL: UH: 0x80070005: Inventory failed
| > | 2006-12-28 08:11:37 1240 1d0 Handler FATAL: UH: 0x80070005:
| > | GetNextRequiredFiles failed
| > | 2006-12-28 08:11:37 1240 1d0 Handler FATAL: UH: 0x80070005:
| > | GetRequiredFilesForSandboxState failed
| > | 2006-12-28 08:11:37 1240 1d0 DnldMgr FATAL:
| > | DM:CAgentDownloadManager::GenerateAllDownloadRequests:
| > | GenerateDownloadRequest failed with 0x80070005.
| > | 2006-12-28 08:11:37 1240 1d0 DnldMgr Error 0x80070005 occurred while
| > | downloading update; notifying dependent calls.
| > | 2006-12-28 08:11:37 1240 1d0 DnldMgr *********** DnldMgr: New download job
| > | [UpdateId = {B8500153-82F1-421F-8EA2-7C0870A3E311}.106] ***********
| > | 2006-12-28 08:11:37 1240 1d0 DnldMgr * Queueing update for download
| > | handler request generation.
| > | 2006-12-28 08:11:37 1240 1d0 DnldMgr Generating download request for update
| > | {B8500153-82F1-421F-8EA2-7C0870A3E311}.106
| > | 2006-12-28 08:11:37 1240 1d0 Handler Windows Patch download for UpdateId =
| > | {B8500153-82F1-421F-8EA2-7C0870A3E311}: selected action is download express
| > | (delta).
| > | 2006-12-28 08:11:38 1240 1d0 Handler Updateci:
| > | WinSEUpdateHandler::_Inventory: Installer returned 0x5 (5)
| > | 2006-12-28 08:11:38 1240 1d0 Handler FATAL: UH: 0x80070005: Inventory failed
| > | 2006-12-28 08:11:38 1240 1d0 Handler FATAL: UH: 0x80070005:
| > | GetNextRequiredFiles failed
| > | 2006-12-28 08:11:38 1240 1d0 Handler FATAL: UH: 0x80070005:
| > | GetRequiredFilesForSandboxState failed
| > | 2006-12-28 08:11:38 1240 1d0 DnldMgr FATAL:
| > | DM:CAgentDownloadManager::GenerateAllDownloadRequests:
| > | GenerateDownloadRequest failed with 0x80070005.
| > | 2006-12-28 08:11:38 1240 1d0 DnldMgr Error 0x80070005 occurred while
| > | downloading update; notifying dependent calls.
| > | 2006-12-28 08:11:38 5604 15e0 DtaStor Update service properties: service
| > | registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
| > | 2006-12-28 08:11:38 5604 15e0 DtaStor Update service properties: service
| > | registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
| > | 2006-12-28 08:11:38 1240 1d0 Agent *********
| > | 2006-12-28 08:11:38 1240 1d0 Agent ** END ** Agent: Downloading updates
| > | [CallerId = MicrosoftUpdate]
| > | 2006-12-28 08:11:38 1240 1d0 Agent *************
| > | 2006-12-28 08:11:38 184 1424 COMAPI >>-- RESUMED -- COMAPI: Download
| > | [ClientId = MicrosoftUpdate]
| > | 2006-12-28 08:11:38 184 1424 COMAPI - Download call complete (succeeded =
| > | 0, succeeded with errors = 0, failed = 3, unaccounted = 0)
| > | 2006-12-28 08:11:38 184 1424 COMAPI - WARNING: Exit code = 0x00000000;
| > | Call error code = 0x80240022
| > | 2006-12-28 08:11:38 184 1424 COMAPI ---------
| > | 2006-12-28 08:11:38 184 1424 COMAPI -- END -- COMAPI: Download [ClientId
| > | = MicrosoftUpdate]
| > | 2006-12-28 08:11:38 184 1424 COMAPI -------------
| > |
| > |
| >
| >
| >

.

Follow-Ups:
- Re: 0x80070005 / _Inventory: Installer returned 0x5 (5)
  - From: Paul Guijt

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