Re: Windows updates fail after install of SP2

Curiously, now it says I only have one download security download left,
which is IE7. What happened to the one I was trying yesterday? Hmmm...

Anyway, I hope you don't mind me posting more of the windwowsupdate log but
I took the liberty of trying to download a software update just to see what
would happen. It was KB891122 (WMDRM Enabled Media Players Update). It
also said it failed. Here is the log since I did that.

2006-12-01 20:28:03 980 44c DnldMgr * All files for update were already
downloaded and are valid.
2006-12-01 20:28:03 4068 fec DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-12-01 20:28:03 4068 fec DtaStor WARNING: Update Service: Failed to
update backup store
2006-12-01 20:28:03 3992 830 COMAPI >>-- RESUMED -- COMAPI: Download
[ClientId = WindowsUpdate]
2006-12-01 20:28:03 3992 830 COMAPI - Download call complete (succeeded =
1, succeeded with errors = 0, failed = 0, unaccounted = 0)
2006-12-01 20:28:03 3992 830 COMAPI ---------
2006-12-01 20:28:03 3992 830 COMAPI -- END -- COMAPI: Download [ClientId
= WindowsUpdate]
2006-12-01 20:28:03 3992 830 COMAPI -------------
2006-12-01 20:28:03 3992 f9c COMAPI -------------
2006-12-01 20:28:03 3992 f9c COMAPI -- START -- COMAPI: Install [ClientId =
WindowsUpdate]
2006-12-01 20:28:03 3992 f9c COMAPI ---------
2006-12-01 20:28:03 3992 f9c COMAPI - Allow source prompts: Yes; Forced:
No; Force quiet: No
2006-12-01 20:28:03 3992 f9c COMAPI - Updates in request: 1
2006-12-01 20:28:03 3992 f9c COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-12-01 20:28:03 3992 f9c COMAPI - Updates to install = 1
2006-12-01 20:28:03 3992 f9c COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = WindowsUpdate]
2006-12-01 20:28:03 980 4e8 Agent *************
2006-12-01 20:28:03 980 4e8 Agent ** START ** Agent: Installing updates
[CallerId = WindowsUpdate]
2006-12-01 20:28:03 980 4e8 Agent *********
2006-12-01 20:28:03 980 4e8 Agent * Updates to install = 1
2006-12-01 20:28:03 980 4e8 Agent * Title = <NULL>
2006-12-01 20:28:03 980 4e8 Agent * UpdateId =
{5A0255AB-8EB9-49DF-8878-C137F278397E}.100
2006-12-01 20:28:03 980 4e8 Agent * Bundles 1 updates:
2006-12-01 20:28:03 980 4e8 Agent *
{3D491E0C-CC88-4863-9833-43EBF4A59099}.100
2006-12-01 20:28:05 980 4e8 Service WARNING: GetUserTokenFromSessionId
failed with hr 0x800704dd
2006-12-01 20:28:05 980 4e8 Agent * WARNING: Exit code = 0x80240020
2006-12-01 20:28:05 980 4e8 Agent *********
2006-12-01 20:28:05 980 4e8 Agent ** END ** Agent: Installing updates
[CallerId = WindowsUpdate]
2006-12-01 20:28:05 980 4e8 Agent *************
2006-12-01 20:28:05 980 4e8 Agent WARNING: WU client failed installing
updates with error 0x80240020
2006-12-01 20:28:05 3992 e88 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = WindowsUpdate]
2006-12-01 20:28:05 3992 e88 COMAPI - Install call failed
2006-12-01 20:28:05 3992 e88 COMAPI - Reboot required = No
2006-12-01 20:28:05 3992 e88 COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80240020
2006-12-01 20:28:05 3992 e88 COMAPI ---------
2006-12-01 20:28:05 3992 e88 COMAPI -- END -- COMAPI: Install [ClientId =
WindowsUpdate]
2006-12-01 20:28:05 3992 e88 COMAPI -------------
2006-12-01 20:28:06 3992 f9c COMAPI WARNING: Operation failed due to earlier
error, hr=80240020
2006-12-01 20:28:08 980 3e8 Report REPORT EVENT:
{E58FFF49-DB7D-4DE3-B4E0-5C941263116B} 2006-12-01 20:28:03-0600 1 162 101
{5A0255AB-8EB9-49DF-8878-C137F278397E} 100 0 WindowsUpdate Success Content
Download Download succeeded.

"MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx> wrote in message
news:%238EWN5TFHHA.3872@xxxxxxxxxxxxxxxxxxxxxxx
Start > Run > type in (or copy&paste)

%windir%\windowsupdate.log

Click OK


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Doug wrote:
I do have updates showing in Add/Remove Programs in the Control Panel.

For some reason I don't have a WindowsUpdate.log file in the Windows
directory. I even did a search for *.log and it just wasn't there. I
wonder if I didn't inadvertently delete it. I'm sure I didn't delete any
log files since my last update though; especially anything to do with
Windows Update.


"MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx> wrote in message
news:ubSU6DMFHHA.960@xxxxxxxxxxxxxxxxxxxxxxx

Doug,

Please post the last 40 - 50 lines of the WindowsUpdate.log located in
the WINDOWS directory (folder).
Are the updates now showing in Add/Remove Programs in the Control
Panel ? (Check the box that says 'Show updates' up at the top)


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

Doug wrote:


First of all, thanks for your help MowGreen!

I did everything you said to the letter. It was interesting, I'll say
that:-) Here's the outcome and where I'm at right now...

I uninstalled IE7 rebooted, then uninstalled Windows Defender and
rebooted again. That all went well. Did the net stop wuauserv, deleted
everything in the Software Distribution folder and then did the net
start wuauserv. That all worked well also.

Waited for awhile thinking I may get some notification that updates are
available, but nothing happened so I rebooted again. Then I went to
Windows Update and saw that there were 59 updates (not counting the
software updates) available. I unchecked everything and then rechecked
the first 5. While downloaded I noticed that one of them was IE7 so I
cancelled and picked a different one. Anyway, they all downloaded and
looked as if they were going to install but unfortunately they all
failed. So I'm like crap, now what?

Well, I thought I would turn automatic updates on so that it would
automatically download and install updates but that didn't seem to do
anything either. Went back to Windows Update and tried one more time to
download one update but that failed to install also. I went ahead and
turned automatic updates back where I had it which is to notify me when
updates are ready but not to download or install until I let it.

OK, now I decided to reboot again and when I went to restart I noticed
something I've never seen before and that is to "Install updates and
shut down the computer." (A little icon which I've never seen before
was on top of the "Turn Off" button.) Well, I'm thinking there can only
be like 5 updates maybe so I thought I would give that a try. When I
did that a notification on the desktop (shut down screen) said it was
installing 1of 58 updates! I'm like whoa! So I let it do it's thing.
Took like 30 minutes to shut down as I watched the update number rise.
2 of 58, 3 of 58, 4 of 58 and on and on and on.

Once I restarted the computer I went to the Windows Defender page and
downloaded / installed the program without a hitch. Then I went to
Windows Update again and noticed that the only one left was IE7. So I
turned off all my anti-malware and anti-virus protection and tried to
download/install IE7. Downloaded fine but again failed to install.

So that's where I am now. I suppose I could go directly to the
Microsoft's Internet Explorer update page and get IE7 and it would
probably install fine, but I suspect I will be in the exact same place
as when I started. I guess my biggest question is why would the 58
updates install prior to a shut down and not while windows was running?
And of course I'm still not getting any notification that there are
updates, at least not yet. I'm thinking I should probably get one since
IE7 is still out there. I just can't imagine what has happened to break
my Windows Update functionality.



"MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx> wrote in message
news:O4MCOM$EHHA.1356@xxxxxxxxxxxxxxxxxxxxxxx


Doug,

Actually, your post is quite good since you've provided the whole
episode instead of just a cut from the movie ;)
The issue of updates not being offered after the application of SP2 is
a new twist on an old theme ...
Automatic Updates stops working after a repair install of Windows XP
http://support.microsoft.com/kb/555615

SP2 is a major reworking of XP and many issues can arise if proper
preparation is not done prior. Instead of uninstalling SP2, let's try
this ... uninstall both IE7 and Windows Defender, rebooting between
each uninstall.
Stop the Automatic Update service by going to Start > Run >
type in

net stop wuauserv
Click OK

Navigate to the WINDOWS\SoftwareDistribution folder and delete it's
CONTENTS, not the folder itself

Go back to Start > Run > type in

net start wuauserv
Click OK

Automatic Updates should then notify you of updates needed now.
Suggest not installing more than 5 updates at a time to see if any are
causing an issue.
When all the updates are installed, install Windows Defender again.
Do all the reboots required for all the updates, please.

Then read this prior to installing IE7 -
http://msmvps.com/blogs/spywaresucks/archive/2006/10/18/182724.aspx
Scroll all the way down to the 'Before installing IE7' heading.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Doug wrote:



Hi,

After much frustration I finally got SP2 to install on this computer,
running Windows XP Home. My initial problem with SP2 was that it
would install just fine, but as soon as I right clicked anything my
computer would lock up, or Explorer.exe would "have a problem and have
to close." I tried installing it several times after disabling all the
context menus that came up when right clicking and uninstalling Dvix,
solutions that seemed to have worked for others. At any rate it never
worked for me so I just did without SP2.

About two weeks ago I decided I would try it again. I wanted to
install IE7 and Windows Defender so SP2 was a requirement I needed to
have installed. So, even though I have a SP2 disc I thought I would
just go to the Windows Update site and get it. I downloaded it and
when it was seemingly done installing I got a message saying that it
had failed. Well, since I had the disc I rebooted and tried to install
using the disc. Same thing, installation failed. No other
information or code. Grrr...

Next I thought I would boot into safe mode and try to install SP2, but
when the computer was booting up I noticed that on the top of the
screen it read that I had Windows XP SP2 installed! So I rebooted
again and went into system properties and sure enough, it said I had
SP2 installed. Hmmm... Naturally my first thought was to right click
something and see what happened. Everything worked as it should. I'm
thinking, cool! But of course another problem soon became apparent.
When clicking My Computer or Windows Explorer I noticed I had no
drives listed. Nothing, notta, zilch. So, before I tried to uninstall
SP2 I thought I would go into a newsgroup and ask what could be done.
( Microsoft.public.windowsxp.general) I soon received a reply (which
was way cool) saying that I should go to run>msconfig>services and
uncheck "Windows Image Acquisition" to see if that would help. Sure
enough my drives showed up! Most excellent.

Next I downloaded and installed IE7 and Windows Defender. All of that
went smoothly. I then went back to Windows Update and noticed I had a
ton of new updates since I installed SP2, like 71 of them! I
downloaded all of them and let them install. Everything seemed to be
going fine but just after the last one was done a window popped up
that said they had all failed! I then tried to install just one of
them, but that doesn't work either. I have Windows Update configured
to let me know when updates are available, but to let me download and
install them manually. I didn't get any notification that these
updates are available which I thought was a little strange also.
Anyway, that's where I am right now. Unable to get any updates to
install. I don't get any error codes to go by, just a notification
that the updates have failed to install.

I was hoping someone here could point me in the right direction to go
next. I'm really hoping I don't have to uninstall SP2 and start over,
but if that's what it takes then so be it.

Sorry for making this such a long winded post but I thought I should
give some background to what I've done so far. Any help would be
greatly appreciated!

~ Doug





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