Re: Nov. Office Updates fail

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OK.. on the Microsoft Update site, KB919029 registers as 0 kb.. if one
navigates to the new Microsoft Office online site and then clicks on 'Office
Update' in the Downloads column, left hand side, it asks to accept an active
x control, searches for any relevant updates, and then downloads a 75kb file
which installs without problem..

--
Mike Hall
MS-MVP Windows Shell/User



"Mike Hall - MS MVP Windows Shell/User" <mikehall@xxxxxxxx> wrote in message
news:OUt3eSFCHHA.3228@xxxxxxxxxxxxxxxxxxxxxxx
I did a search on Microsoft.com for KB919029, and couldn't find it.. might
it have been removed, but not form WU? it registers on WU as a 0kb file..

--
Mike Hall
MS-MVP Windows Shell/User



"PA Bear" <PABearMVP@xxxxxxxxx> wrote in message
news:OjGdtFFCHHA.4292@xxxxxxxxxxxxxxxxxxxxxxx
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section
of http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

3a. If using Automatic Updates, check Windowsupdate.log
(%windir%\Windowsupdate.log) for errors associated with the
download/install.

If using Windows Updates, check Windows_update.log
(%windir%\Windows_update.log) for errors instead.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive/windows_update_codes.htm and/or go
to http://windowsupdate.microsoft.com > click on Help and Support link in
left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

bigblu91 wrote:
Sorry, I'm using XP Home SP2 FULLY updated. I have Office 2003 Pro FULLY
updated.(except for these 2)

I used Windows Update to identify the need for the updates and navigated
to
the update pages and d/l'd them to install. I tried the 919029 first and
it
fail and then I tried the email filter and it failed. I then went back
to
Windows Update and tried to get them there. They were d/l'd on Win
Update
but failed in the install.

"PA Bear" wrote:

Windows version?

Were you first attempting to install the updates via Automatic Updates
or
by manually downloading/installing them?

Have you asked your question in the Office Update newsgroup
(microsoft.public.officeupdate)?

How to troubleshoot Windows Update, Microsoft Update, and Windows
Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having"
section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive/windows_update_codes.htm and/or go
to
http://windowsupdate.microsoft.com > click on Help and Support link in
left
pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)





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