Re: Can't access Windows Update, no error code

Zone Alarm Free is the cause of the issue. Advise you to either uninstall it or consult their web forums -
http://www.zonelabs.com/store/content/support/userForum/userForum_agreement.jsp?dc=12bms&ctry=US&lang=en
Haven't used it in awhile but I do *know* for certain that it may/will cause issues connecting to WU and/or prevent the proper install of the ActiveX software if not properly configured.

As far as recommending the site you posted ... I can not. They have an unsigned plugin or their " WindizUpdate installation program " that then scans the system for needed updates.
If you Trust them to do the right thing, then allow them to.
I would not.
The issue your system is experiencing is not due to MS or the OS, but due to the presence of 3rd party software ... in this case, Zone Alarm.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


John69 wrote:

Hi Mow Greeen,

I don't understand the relevance of your question as when I closed both these programs, the problem persisted. But the details you've requested are shown below.

Using Firefox and going to http://windowsupdate.62nds.com/ I've now been able to secure my system with the latest updates. A much better interface, plus more functionality. It has annoyed me that M/S unreasonably forced me to use IE (rather than Firefox) for updates anyway, so finding this site was a bonus. Do you see any downsides with this method? Should I just dump efforts to use the Microsoft site for updating, and do you expect that my ongoing inability to access this Microsoft screen prevent auto updates from working?

Thanks,

Firewall
ZoneAlarm Free (personal) version
ZoneAlarm version:6.5.737.000
TrueVector version:6.5.737.000
Driver version:6.5.737.000

Antivirus
AVG Antivirus 7.1
Program version: 7.1.408
Virus base 268.13.9/490 released 20/10/06

"MowGreen [MVP]" wrote:


Which firewall and which antivirus programs are installed and what versions ?

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


John69 wrote:


Thanks, MowGreen,

I made the changes to Privacy & Security, and even after shutting down my virus scanner & firewall experienced the same problem at the microsoft site. Any other ideas?

Cheers,

"MowGreen [MVP]" wrote:



Open Internet Options in the Control Panel.
Click the Privacy tab
Click the Settings button under Pop-up Blocker

Down towards the bottom, Under Notifications and Filter Level,
put a check in the "Show Information Bar when a pop-up is blocked" box
Click Close
Click the Security tab
Click the Trusted sites icon
Click the Sites button
Uncheck the box next to " Require server verification ... "
In the " Add thie Web site to the zone " field type in

htttp://update.microsoft.com

Click the Add button
Click OK
Now click the Custom Level button
Under "ActiveX controls and plug-ins" -

Automatic prompting for ActiveX controls - Enable
Binary and script behaviors - Enable
Download signed ActiveX controls - Enable
Run ActiveX controls and plug-ins - Enable
Script ActiveX controls marked safe for scripting - Enable

Scroll down to the Scripting heading
Active scripting - Enable

Click OK
Click Apply, OK

Revisit Windows Update.
If there is a component of the installed Antivirus software that blocks scripting or ActiveX controls, then go into the softwares options/preferences to allow the software controls at Windows Update to run.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


John69 wrote:



When attempting to access Windows Update, the following screen appears, with no error message, and fails to progress to a different screen:

"Checking if your computer has the latest version of Windows updating software for use with the website…

The website uses ActiveX controls to determine which version of the software your computer is running. If you see an ActiveX warning, make sure the control is digitally signed by Microsoft before installing it or allowing it to run. "

The address for this screen is:
http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us

How do I fix this?

Thanks in advance.

.

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