Re: KB923191 will not install

The download was from the Microsoft web site. I even downloaded it a second
time to make sure there was no corruption.

There is no longer a .LOG file - I deleted it along with the folder that had
been created. (I had no idea it would include error messages.) (I thought
the .LOG files only had the uninstall info.)

"MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx> wrote in message
news:OhGRLAJ8GHA.4740@xxxxxxxxxxxxxxxxxxxxxxx
Jerry,

What does the KB923191.log show in %windir% (the WINDOWS directory)?
See if there are any error messages present in that log.
You said - " Downloaded KB923191 as a standalone "
Was this from the MS Download Center or via WU ?
http://www.microsoft.com/downloads/details.aspx?FamilyId=235bca55-8d43-4eaf-8970-a55bc3165e3d
Download it from the above link, save it, and then close IE or whichever
browser is used.
Then try to install it.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Jerry wrote:

Went to WindowsUpdate and downloaded ALL updates on 10 Oct - all install
ok except KB923191.

Downloaded KB923191 as a standalone - program starts, inspects, creates
restore point then gives error message: KB923191 Setup error - Failed to
install catalog files.

Tried Safe Mode - same problem and error message.

Opened System Restore - a restore point had been created.

Opened Explorer - \$NtUninstallKB923191$ folder had been created with
subfolder \spuninst and file spuninst.inf in this folder.

No \KB923191 folder had been created under \$hf_mig$

No listing in Control Panel > Add or Remove Programs.

WindowsUpdate still listed this as required.

Belarc Advisor listed update as missing/required.

Any ideas as to what's going on?

Thanks.
Jerry


.

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