KB922819
- From: marc_chartrand <marc_chartrand@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 12 Oct 2006 03:55:02 -0700
After installing the 5 windows updates 923191, 924496, 923414, 922819 and
924191 i lost access to internet. Network connection was OK and was still
receiving an IP address (directly from ISP cable modem/router, no hub or
router used for multiple PC's). Update 922819 was removed and connectivity
was restored.
Also had some "Failure audits" reported in event viewer "security" for
IPSec. Event viewer also reported DHCP errors, but this could have been due
to the fact i was using the "repair" option for my network connection.
Confirmed no internet issues with second PC. (also manually /renew /release
/flushdns /registerdns)
Examples of some installed software which was disabled in the attempt to
restore connectivity:
Cisco VPN client
McAfee Personal Firewall
McAfee Virusscan
LogmeinPro
(922819 log file pasted below)
windowsupdate.log file contains http errors after WU install and reboot:
Install Restart Required: To complete the installation of the following
updates, the computer must be restarted. Until this computer has been
restarted, Windows cannot search for or download new updates: - Windows
Malicious Software Removal Tool - October 2006 (KB890830) - Security Update
for Windows XP (KB923191) - Security Update for Windows XP (KB924496) -
Security Update for Windows XP (KB923414) - Security Update for Windows XP
(KB922819) - Security Update for Windows XP (KB924191)
2006-10-11 20:28:57 1440 6f0 AU >>## RESUMED ## AU: Search for updates
[CallId = {10CBB3D2-967D-45B9-963B-15FADD99B79B}]
2006-10-11 20:28:57 1440 6f0 AU # 5 updates detected
2006-10-11 20:28:57 1440 6f0 AU #########
2006-10-11 20:28:57 1440 6f0 AU ## END ## AU: Search for updates [CallId
= {10CBB3D2-967D-45B9-963B-15FADD99B79B}]
2006-10-11 20:28:57 1440 6f0 AU #############
2006-10-11 20:29:00 1440 e58 AU AU Restart required....
2006-10-11 20:29:00 1440 594 AU ########### AU: Initializing Automatic
Updates ###########
2006-10-11 20:29:00 1440 594 AU # Approval type: Pre-install notify (User
preference)
2006-10-11 20:29:00 1440 594 AU # Auto-install minor updates: No (User
preference)
2006-10-11 20:29:00 1440 594 AU # AU is paused, not initializing any
handlers
2006-10-11 20:29:01 1440 594 Service *********
2006-10-11 20:29:01 1440 594 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2006-10-11 20:29:01 1440 594 Service *************
2006-10-11 20:30:59 1440 84c Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0300) ===========
2006-10-11 20:30:59 1440 84c Misc = Process: C:\WINDOWS\System32\svchost.exe
2006-10-11 20:30:59 1440 84c Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-10-11 20:30:59 1440 84c Service *************
2006-10-11 20:30:59 1440 84c Service ** START ** Service: Service startup
2006-10-11 20:30:59 1440 84c Service *********
2006-10-11 20:31:00 1440 84c Agent * WU client version 5.8.0.2469
2006-10-11 20:31:00 1440 84c Agent * SusClientId =
'bb4231be-5f4e-4764-9270-3d559a831cd4'
2006-10-11 20:31:00 1440 84c Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2006-10-11 20:31:00 1440 84c Agent * Access type: No proxy
2006-10-11 20:31:00 1440 84c Agent * Network state: Connected
2006-10-11 20:31:46 1440 84c Agent *********** Agent: Initializing Windows
Update Agent ***********
2006-10-11 20:31:46 1440 84c Agent *********** Agent: Initializing global
settings cache ***********
2006-10-11 20:31:46 1440 84c Agent * WSUS server: <NULL>
2006-10-11 20:31:46 1440 84c Agent * WSUS status server: <NULL>
2006-10-11 20:31:46 1440 84c Agent * Target group: (Unassigned Computers)
2006-10-11 20:31:46 1440 84c Agent * Windows Update access disabled: No
2006-10-11 20:31:47 1440 84c DnldMgr Download manager restoring 0 downloads
2006-10-11 20:31:47 1440 84c AU ########### AU: Initializing Automatic
Updates ###########
2006-10-11 20:31:47 1440 84c AU # Approval type: Pre-install notify (User
preference)
2006-10-11 20:31:47 1440 84c AU # Auto-install minor updates: No (User
preference)
2006-10-11 20:31:47 1440 84c Report *********** Report: Initializing static
reporting data ***********
2006-10-11 20:31:47 1440 84c Report * OS Version = 5.1.2600.2.0.66304
2006-10-11 20:31:47 1440 84c Report * Computer Brand = NVIDIA
2006-10-11 20:31:47 1440 84c Report * Computer Model = AWRDACPI
2006-10-11 20:31:47 1440 84c Report * Bios Revision = 6.00 PG
2006-10-11 20:31:47 1440 84c Report * Bios Name = Phoenix - AwardBIOS
v6.00PG
2006-10-11 20:31:47 1440 84c Report * Bios Release Date =
2003-12-05T00:00:00
2006-10-11 20:31:47 1440 84c Report * Locale ID = 4105
2006-10-11 20:31:47 1440 84c AU #############
2006-10-11 20:31:47 1440 84c AU ## START ## AU: Search for updates
2006-10-11 20:31:47 1440 84c AU #########
2006-10-11 20:31:47 1440 84c AU <<## SUBMITTED ## AU: Search for updates
[CallId = {E2596E6B-F8CB-4404-ADE7-D545EDE3C5E3}]
2006-10-11 20:31:47 1440 758 Agent *************
2006-10-11 20:31:47 1440 758 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-10-11 20:31:47 1440 758 Agent *********
2006-10-11 20:31:55 1440 758 Agent * Found 0 updates and 12 categories in
search
2006-10-11 20:31:55 1440 758 Agent *********
2006-10-11 20:31:55 1440 758 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-10-11 20:31:55 1440 758 Agent *************
2006-10-11 20:31:55 1440 758 Report REPORT EVENT:
{E356F78A-EFB5-4AA3-AD99-6B03C0A587CD} 2006-10-11
20:31:47-0300 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
2006-10-11 20:31:55 1440 6bc AU >>## RESUMED ## AU: Search for updates
[CallId = {E2596E6B-F8CB-4404-ADE7-D545EDE3C5E3}]
2006-10-11 20:31:55 1440 6bc AU # 0 updates detected
2006-10-11 20:31:55 1440 6bc AU #########
2006-10-11 20:31:55 1440 6bc AU ## END ## AU: Search for updates [CallId
= {E2596E6B-F8CB-4404-ADE7-D545EDE3C5E3}]
2006-10-11 20:31:55 1440 6bc AU #############
2006-10-12 05:21:53 1440 84c AU #############
2006-10-12 05:21:53 1440 84c AU ## START ## AU: Search for updates
2006-10-12 05:21:53 1440 84c AU #########
2006-10-12 05:21:53 1440 84c AU <<## SUBMITTED ## AU: Search for updates
[CallId = {7AAE52F1-6E4E-4EDF-B555-E9943AFC4270}]
2006-10-12 05:21:53 1440 e00 Agent *************
2006-10-12 05:21:53 1440 e00 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2006-10-12 05:21:53 1440 e00 Agent *********
2006-10-12 05:22:36 1440 e00 Misc WARNING: Send failed with hr = 80072ee7.
2006-10-12 05:22:36 1440 e00 Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2006-10-12 05:22:36 1440 e00 Misc WARNING: WinHttp: SendRequestUsingProxy
failed for
<http://download.windowsupdate.com/v6/windowsupdate/redir/wuredir.cab>. error
0x80072ee7
2006-10-12 05:22:36 1440 e00 Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee7
2006-10-12 05:22:36 1440 e00 Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80072ee7
2006-10-12 05:22:36 1440 e00 Misc WARNING: WinHttp: ShouldFileBeDownloaded
failed with 0x80072ee7
2006-10-12 05:22:51 1440 e00 Misc WARNING: Send failed with hr = 80072ee7.
2006-10-12 05:22:51 1440 e00 Misc WARNING: SendRequest failed with hr =
80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2006-10-12 05:22:51 1440 e00 Misc WARNING: WinHttp: SendRequestUsingProxy
failed for
<http://download.windowsupdate.com/v6/windowsupdate/redir/wuredir.cab>. error
0x80072ee7
922819 log file contains some errors:
[KB922819.log]
0.734:
================================================================================
0.734: 2006/10/11 20:26:42.828 (local)
0.734:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\0f1d9525936bd5663571785a751b32e3\update\update.exe (version 6.2.29.0)
0.734: Hotfix started with following command line: /si
/ParentInfo:0216c1ad4ca6784ebe8acf90b5aac730
1.656: DoInstallation: CleanPFR failed: 0x2
1.656: SetProductTypes: InfProductBuildType=BuildType.IC
1.656: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.656: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB922819$
1.672: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
1.672: ref tag c:\windows\system32\sp4.cab does not exist
1.672: ref tag c:\windows\system32\sp3.cab does not exist
1.672: ref tag c:\windows\system32\sp2.cab does not exist
1.672: ref tag c:\windows\system32\sp1.cab does not exist
1.672: ref tag c:\windows\system32\driver.cab does not exist
1.672: ref tag c:\windows\system32\fp40ext.cab does not exist
1.672: ref tag c:\windows\system32\fp40ext1.cab does not exist
1.672: ref tag c:\windows\system32\wms4.cab does not exist
1.672: ref tag c:\windows\system32\wms41.cab does not exist
1.672: ref tag c:\windows\system32\ims.cab does not exist
1.672: ref tag c:\windows\system32\ims1.cab does not exist
1.672: ref tag c:\windows\system32\ins.cab does not exist
1.672: ref tag c:\windows\system32\ins1.cab does not exist
1.672: Starting AnalyzeComponents
1.672: AnalyzePhaseZero used 0 ticks
1.672: No c:\windows\INF\updtblk.inf file.
1.672: OEM file scan used 0 ticks
1.781: AnalyzePhaseOne: used 109 ticks
1.781: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.781: AnalyzeComponents: Hotpatching is disabled.
1.781: FindFirstFile c:\windows\$hf_mig$\*.*
1.828: KB922819 Setup encountered an error: The update.ver file is not
correct.
1.828: KB922819 Setup encountered an error: The update.ver file is not
correct.
1.828: AnalyzeForBranching used 0 ticks.
1.828: AnalyzePhaseTwo used 0 ticks
1.828: AnalyzePhaseThree used 0 ticks
1.844: AnalyzePhaseFive used 16 ticks
1.844: AnalyzePhaseSix used 0 ticks
1.844: AnalyzeComponents used 172 ticks
1.844: Downloading 4 files
1.844: bPatchMode = TRUE
1.844: Inventory complete: ReturnStatus=0, 188 ticks
1.844: Num Ticks for invent : 188
1.922: [dumpDownloadTask] Update.exe posting request file to download a
total of 26396 bytes (26396 bytes in patches and 0 bytes in fallbacks)
1.938: dumpDownloadTask returned 0xf200 (more files to download)
1.953: KB922819 installation did not complete.
1.953: Update.exe extended error code = 0xf200
0.719:
================================================================================
0.719: 2006/10/11 20:26:53.968 (local)
0.719:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\0f1d9525936bd5663571785a751b32e3\update\update.exe (version 6.2.29.0)
0.719: Hotfix started with following command line: /si
/ParentInfo:f237d072b5299541b1a6a356a986d160
1.485: DoInstallation: CleanPFR failed: 0x2
1.485: SetProductTypes: InfProductBuildType=BuildType.IC
1.485: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.500: Express: 26,396 bytes were downloaded.
1.625: [PatchFilesFromResponseBlob] returning STATUS_READY_TO_INSTALL
1.641: KB922819 installation did not complete.
1.641: Update.exe extended error code = 0xf201
0.719:
================================================================================
0.719: 2006/10/11 20:28:37.234 (local)
0.719:
C:\WINDOWS\SoftwareDistribution\Download\fde4a5af73d5aee9b5faba71cbff1d6c\update\update.exe (version 6.2.29.0)
0.719: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.719: Hotfix started with following command line: -q -z -er
/ParentInfo:a19d7cea7ce5af488e3fee3691812e8a
1.625: ---- Old Information In The Registry ------
1.625: Source:C:\WINDOWS\system32\_000006_.tmp.dll (5.82.2900.2180)
1.625: Destination:
1.625: Source:C:\WINDOWS\system32\SET14.tmp (6.0.2900.2987)
1.625: Destination:C:\WINDOWS\system32\shdocvw.dll (6.0.2900.2937)
1.625: ---- New Information In The Registry ------
1.625: Source:C:\WINDOWS\system32\_000006_.tmp.dll (5.82.2900.2180)
1.625: Destination:
1.625: Source:C:\WINDOWS\system32\SET14.tmp (6.0.2900.2987)
1.625: Destination:C:\WINDOWS\system32\shdocvw.dll (6.0.2900.2937)
1.625: SetProductTypes: InfProductBuildType=BuildType.IC
1.625: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.641: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB922819$
1.641: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
1.641: ref tag c:\windows\system32\sp4.cab does not exist
1.641: ref tag c:\windows\system32\sp3.cab does not exist
1.641: ref tag c:\windows\system32\sp2.cab does not exist
1.641: ref tag c:\windows\system32\sp1.cab does not exist
1.641: ref tag c:\windows\system32\driver.cab does not exist
1.641: ref tag c:\windows\system32\fp40ext.cab does not exist
1.641: ref tag c:\windows\system32\fp40ext1.cab does not exist
1.641: ref tag c:\windows\system32\wms4.cab does not exist
1.641: ref tag c:\windows\system32\wms41.cab does not exist
1.641: ref tag c:\windows\system32\ims.cab does not exist
1.641: ref tag c:\windows\system32\ims1.cab does not exist
1.641: ref tag c:\windows\system32\ins.cab does not exist
1.641: ref tag c:\windows\system32\ins1.cab does not exist
1.641: Starting AnalyzeComponents
1.641: AnalyzePhaseZero used 0 ticks
1.641: No c:\windows\INF\updtblk.inf file.
1.641: OEM file scan used 0 ticks
1.641: AnalyzePhaseOne: used 0 ticks
1.641: AnalyzeComponents: Hotpatch analysis disabled; skipping.
1.641: AnalyzeComponents: Hotpatching is disabled.
1.641: FindFirstFile c:\windows\$hf_mig$\*.*
1.687: KB922819 Setup encountered an error: The update.ver file is not
correct.
1.687: AnalyzeForBranching used 0 ticks.
1.687: AnalyzePhaseTwo used 0 ticks
1.687: AnalyzePhaseThree used 0 ticks
1.687: AnalyzePhaseFive used 0 ticks
1.687: AnalyzePhaseSix used 0 ticks
1.687: AnalyzeComponents used 46 ticks
1.687: Downloading 0 files
1.687: bPatchMode = TRUE
1.703: Inventory complete: ReturnStatus=0, 62 ticks
1.703: Num Ticks for invent : 62
1.703: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
c:\windows\inf\HFX1B.tmp
1.703: Copied file: c:\windows\inf\branches.inf
1.875: Allocation size of drive C: is 4096 bytes, free space = 5460897792
bytes
1.875: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
1.875: Drive C: free 5207MB req: 12MB w/uninstall: NOT CALCULATED.
1.875: CabinetBuild complete
1.875: Num Ticks for Cabinet build : 172
1.875: DynamicStrings section not defined or empty.
1.875: FileInUse:: Detection disabled.
2.875: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
2.937: Num Ticks for Backup : 1062
3.078: Num Ticks for creating uninst inf : 141
3.078: Registering Uninstall Program for -> KB922819, KB922819 , 0x0
3.078: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
3.156: Copied file: C:\WINDOWS\system32\spmsg.dll
3.156: PFE2: Not avoiding Per File Exceptions.
3.187: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB922819.cat with error 0x57
4.078: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fde4a5af73d5aee9b5faba71cbff1d6c\update\update_SP2QFE.inf -> c:\windows\$hf_mig$\KB922819\update\update_SP2QFE.inf.
4.125: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fde4a5af73d5aee9b5faba71cbff1d6c\spuninst.exe -> c:\windows\$hf_mig$\KB922819\spuninst.exe.
4.125: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fde4a5af73d5aee9b5faba71cbff1d6c\spmsg.dll -> c:\windows\$hf_mig$\KB922819\spmsg.dll.
4.156: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fde4a5af73d5aee9b5faba71cbff1d6c\update\spcustom.dll -> c:\windows\$hf_mig$\KB922819\update\spcustom.dll.
4.156: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fde4a5af73d5aee9b5faba71cbff1d6c\update\KB922819.CAT -> c:\windows\$hf_mig$\KB922819\update\KB922819.CAT.
4.187: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fde4a5af73d5aee9b5faba71cbff1d6c\update\update.exe -> c:\windows\$hf_mig$\KB922819\update\update.exe.
4.219: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fde4a5af73d5aee9b5faba71cbff1d6c\update\updspapi.dll -> c:\windows\$hf_mig$\KB922819\update\updspapi.dll.
4.250: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fde4a5af73d5aee9b5faba71cbff1d6c\update\update.ver -> c:\windows\$hf_mig$\KB922819\update\update.ver.
4.250: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fde4a5af73d5aee9b5faba71cbff1d6c\update\updatebr.inf -> c:\windows\$hf_mig$\KB922819\update\updatebr.inf.
4.281: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fde4a5af73d5aee9b5faba71cbff1d6c\update\eula.txt -> c:\windows\$hf_mig$\KB922819\update\eula.txt.
4.281: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\fde4a5af73d5aee9b5faba71cbff1d6c\update\branches.inf -> c:\windows\$hf_mig$\KB922819\update\branches.inf.
4.406: Copied file: C:\WINDOWS\system32\DRIVERS\tcpip6.sys
4.422: Copied file: C:\WINDOWS\system32\6to4svc.dll
4.484: Copied file (delayed): C:\WINDOWS\system32\SET1D.tmp
4.484: Copied file: C:\WINDOWS\system32\DllCache\tcpip6.sys
4.547: Copied file: C:\WINDOWS\system32\DllCache\6to4svc.dll
4.578: Copied file: c:\windows\$hf_mig$\KB922819\SP2QFE\tcpip6.sys
4.672: Copied file: c:\windows\$hf_mig$\KB922819\SP2QFE\6to4svc.dll
4.750: DoInstallation: Installing assemblies with source root path:
c:\windows\softwaredistribution\download\fde4a5af73d5aee9b5faba71cbff1d6c\
4.750: Num Ticks for Copying files : 1672
4.750: Num Ticks for Reg update and deleting 0 size files : 0
4.766: ---- Old Information In The Registry ------
4.766: Source:C:\WINDOWS\system32\_000006_.tmp.dll (5.82.2900.2180)
4.766: Destination:
4.766: Source:C:\WINDOWS\system32\SET14.tmp (6.0.2900.2987)
4.766: Destination:C:\WINDOWS\system32\shdocvw.dll (6.0.2900.2937)
4.766: Source:C:\WINDOWS\system32\SET1D.tmp (5.1.2600.2975)
4.766: Destination:C:\WINDOWS\system32\6to4svc.dll (5.1.2600.2180)
4.766: ---- New Information In The Registry ------
4.766: Source:C:\WINDOWS\system32\_000006_.tmp.dll (5.82.2900.2180)
4.766: Destination:
4.766: Source:C:\WINDOWS\system32\SET14.tmp (6.0.2900.2987)
4.766: Destination:C:\WINDOWS\system32\shdocvw.dll (6.0.2900.2937)
4.766: Source:C:\WINDOWS\system32\SET1D.tmp (5.1.2600.2975)
4.766: Destination:C:\WINDOWS\system32\6to4svc.dll (5.1.2600.2180)
7.422: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
empty; nothing to do.
7.422: IsRebootRequiredForFileQueue: At least one file operation was
delayed; reboot is required.
If none are listed below, check above for
delayed deletes.
7.422: IsRebootRequiredForFileQueue: c:\windows\system32\drivers\tcpip6.sys
was no-delay replaced; reboot is required.
7.422: IsRebootRequiredForFileQueue: c:\windows\system32\6to4svc.dll was
delayed; reboot is required.
7.422: DoInstallation: A reboot is required to complete the installation of
one or more files.
7.422: UpdateSpUpdSvcInf: Source
[ProcessesToRunAfterReboot.RebootNotRequired] section is empty; nothing to do.
7.437: RebootNecessary = 1,WizardInput = 1 , DontReboot = 1, ForceRestart = 0
Any ideas how i can install this update without issue? And what the issue
is?, whether it is conflicting software or the update itself.
.
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