Re: updates download but fail on install



Scott,

Open the Services console by going to Start > Run > type in

services.msc
Click OK

Scroll down to Automatic Updates ( must be set to Automatic ) and Background Intelligent Transfer Service (BITS) ( can be set to Manual or Automatic )
Double click either service if the Startup type needs to be reset
Change the Startup type in the drop down window
Click Apply, OK to make the settings stick

2006-10-11 09:25:16 1512 de8 Handler Attempting to create remote handler process as AUS01MNSITESC02\MY ID in session 6
2006-10-11 09:25:16 1512 de8 Handler FATAL: 0x80070002: ERROR: Unable to create remote update handler container process

The above indicates that the handler process is failing. Is there a firewall component of McAffe or an ActiveX blocking component of it that is preventing the update site from "seeing" the system ?
That's where the issue is.
FWIW, I've *never* seen this in a WindowsUpdate.log before -
AUS01MNSITESC02\MY ID

That may stem from the MS servers issue yesterday or the amount of traffic to said servers.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


ScottW wrote:

I am not sure if that is correct because the files are downloading according to the log. I have disabled mcafee completley and am still getting the following error:

Actully here is the log:
2006-10-11 09:25:14 1512 de8 Agent * Updates to install = 1
2006-10-11 09:25:14 1512 de8 Agent * Title = <NULL>
2006-10-11 09:25:14 1512 de8 Agent * UpdateId = {3314F061-E82D-4746-8001-9D4F91C75DC9}.102
2006-10-11 09:25:14 1512 de8 Agent * Bundles 1 updates:
2006-10-11 09:25:14 1512 de8 Agent * {8DBAAC8C-2C02-4BAF-82F1-150631B5F21C}.102
2006-10-11 09:25:16 1512 de8 Handler Attempting to create remote handler process as AUS01MNSITESC02\MY ID in session 6
2006-10-11 09:25:16 1512 de8 Handler FATAL: 0x80070002: ERROR: Unable to create remote update handler container process
2006-10-11 09:25:16 1512 de8 Agent * WARNING: Exit code = 0x80070002
2006-10-11 09:25:16 1512 de8 Agent *********
2006-10-11 09:25:16 1512 de8 Agent ** END ** Agent: Installing updates [CallerId = WindowsUpdate]
2006-10-11 09:25:16 1512 de8 Agent *************
2006-10-11 09:25:16 1512 de8 Agent WARNING: WU client failed installing updates with error 0x80070002
2006-10-11 09:25:16 3288 fbc COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = WindowsUpdate]
2006-10-11 09:25:16 3288 fbc COMAPI - Install call failed
2006-10-11 09:25:16 3288 fbc COMAPI - Reboot required = No
2006-10-11 09:25:16 3288 fbc COMAPI - WARNING: Exit code = 0x80240FFF; Call error code = 0x80070002
2006-10-11 09:25:16 3288 fbc COMAPI ---------
2006-10-11 09:25:16 3288 fbc COMAPI -- END -- COMAPI: Install [ClientId = WindowsUpdate]
2006-10-11 09:25:16 3288 fbc COMAPI -------------
2006-10-11 09:25:17 3288 10f8 COMAPI WARNING: Operation failed due to earlier error, hr=80070002


"MowGreen [MVP]" wrote:


Check McAfee's firewall configuration as being the culprit here. The system is not being "seen" by the update site. So, the files are Not_Found.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

ScottW wrote:


this is a windows 2000 server sp4 running mcafee 8i? Scott

"MowGreen [MVP]" wrote:



0x80070002 ERROR_FILE_NOT_FOUND

The System cannot find the file specified

It's good that you can install updates manually as the system will not be at risk. Now, why is the file being blocked from being seen by the system ?

Which firewall are you using ? ZoneAlarm ?

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


ScottW wrote:



this didn't fix the issue I am getting the same error. In the windowsupdate.log is says:
Warning: Operation failed due to earlier error, hr=8007002

The os is 2000 server with sp2. I am still able to install updates manually just not from windows update.

Scott

"MowGreen [MVP]" wrote:




ScottW,

The resolution to that error can be found here:
http://support.microsoft.com/kb/910336

" 1. Stop the Automatic Updates service. To do this, follow these steps:
a. Click Start, click Run, type services.msc, and then click OK.
b. Right-click the Automatic Updates service, and then click Stop.
c. Minimize the Services snap-in.
2. Rename the SoftwareDistribution directory. To do this, follow these steps:
a. Click Start, click Run, type cmd, and then click OK.
b. Type cd %windir%, and then press ENTER.
c. Type ren SoftwareDistribution SDTemp, and then press ENTER
d. Type exit, and then press ENTER .


Note When you remove the %windir%\softwaredistribution folder, the history list is erased from the "Review your Updates" section of the Windows Update Web site. This action will not affect the currently installed updates on your computer. Subsequent updates will appear in the history list.

3. Start the Automatic Updates service. To do this, follow these steps:
a. Maximize the Services snap-in.
b. Right-click the Automatic Updates service, and then click Start.
c. Close the Services snap-in window. "


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


ScottW wrote:




I am able to download the updates but the install fails for all of the updates. I have read through other post and don't see the same error in the windowsupdate.log. I am gettign the following error:
Warning: WU client failed installing updates with error 0x80070002
-- Install call failed
-- reboot required = no
-- Warning: Exit code = 0x80240FFF; Call error code = 0x80070002.

I am able to install the updates manually. I had to updat to the latest windows installer and bits manually. thanks
ST

.



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