Re: updates download but fail on install



I am not sure if that is correct because the files are downloading according
to the log. I have disabled mcafee completley and am still getting the
following error:

Actully here is the log:
2006-10-11 09:25:14 1512 de8 Agent * Updates to install = 1
2006-10-11 09:25:14 1512 de8 Agent * Title = <NULL>
2006-10-11 09:25:14 1512 de8 Agent * UpdateId =
{3314F061-E82D-4746-8001-9D4F91C75DC9}.102
2006-10-11 09:25:14 1512 de8 Agent * Bundles 1 updates:
2006-10-11 09:25:14 1512 de8 Agent *
{8DBAAC8C-2C02-4BAF-82F1-150631B5F21C}.102
2006-10-11 09:25:16 1512 de8 Handler Attempting to create remote handler
process as AUS01MNSITESC02\MY ID in session 6
2006-10-11 09:25:16 1512 de8 Handler FATAL: 0x80070002: ERROR: Unable to
create remote update handler container process
2006-10-11 09:25:16 1512 de8 Agent * WARNING: Exit code = 0x80070002
2006-10-11 09:25:16 1512 de8 Agent *********
2006-10-11 09:25:16 1512 de8 Agent ** END ** Agent: Installing updates
[CallerId = WindowsUpdate]
2006-10-11 09:25:16 1512 de8 Agent *************
2006-10-11 09:25:16 1512 de8 Agent WARNING: WU client failed installing
updates with error 0x80070002
2006-10-11 09:25:16 3288 fbc COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = WindowsUpdate]
2006-10-11 09:25:16 3288 fbc COMAPI - Install call failed
2006-10-11 09:25:16 3288 fbc COMAPI - Reboot required = No
2006-10-11 09:25:16 3288 fbc COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80070002
2006-10-11 09:25:16 3288 fbc COMAPI ---------
2006-10-11 09:25:16 3288 fbc COMAPI -- END -- COMAPI: Install [ClientId =
WindowsUpdate]
2006-10-11 09:25:16 3288 fbc COMAPI -------------
2006-10-11 09:25:17 3288 10f8 COMAPI WARNING: Operation failed due to
earlier error, hr=80070002


"MowGreen [MVP]" wrote:

Check McAfee's firewall configuration as being the culprit here. The
system is not being "seen" by the update site. So, the files are Not_Found.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

ScottW wrote:

this is a windows 2000 server sp4 running mcafee 8i?
Scott

"MowGreen [MVP]" wrote:


0x80070002 ERROR_FILE_NOT_FOUND

The System cannot find the file specified

It's good that you can install updates manually as the system will not
be at risk. Now, why is the file being blocked from being seen by the
system ?

Which firewall are you using ? ZoneAlarm ?

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


ScottW wrote:


this didn't fix the issue I am getting the same error. In the
windowsupdate.log is says:
Warning: Operation failed due to earlier error, hr=8007002

The os is 2000 server with sp2. I am still able to install updates manually
just not from windows update.

Scott

"MowGreen [MVP]" wrote:



ScottW,

The resolution to that error can be found here:
http://support.microsoft.com/kb/910336

" 1. Stop the Automatic Updates service. To do this, follow these steps:
a. Click Start, click Run, type services.msc, and then click OK.
b. Right-click the Automatic Updates service, and then click Stop.
c. Minimize the Services snap-in.
2. Rename the SoftwareDistribution directory. To do this, follow these
steps:
a. Click Start, click Run, type cmd, and then click OK.
b. Type cd %windir%, and then press ENTER.
c. Type ren SoftwareDistribution SDTemp, and then press ENTER
d. Type exit, and then press ENTER .


Note When you remove the %windir%\softwaredistribution folder, the
history list is erased from the "Review your Updates" section of the
Windows Update Web site. This action will not affect the currently
installed updates on your computer. Subsequent updates will appear in
the history list.

3. Start the Automatic Updates service. To do this, follow these steps:
a. Maximize the Services snap-in.
b. Right-click the Automatic Updates service, and then click Start.
c. Close the Services snap-in window. "


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


ScottW wrote:



I am able to download the updates but the install fails for all of the
updates. I have read through other post and don't see the same error in the
windowsupdate.log.
I am gettign the following error:
Warning: WU client failed installing updates with error 0x80070002
-- Install call failed
-- reboot required = no
-- Warning: Exit code = 0x80240FFF; Call error code = 0x80070002.

I am able to install the updates manually. I had to updat to the latest
windows installer and bits manually.
thanks
ST


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