Re: Unable to update

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Clutching at straws now --

Renaming the SoftwareDistribution folder

Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder: a. Click Start, click Run, type
%systemroot%, and then click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

Wouldn't hurt to check for spyware -
Spyware Programs links:-
www.lavasoftusa.com Ad-Aware
www.security.kolla.de Spybot
http://www.intermute.com/products/cwshredder.html - CWShredder

Make sure you haven't got anything blocking Windows Update like Nortons, Zonealarm
etc
Also make sure you don't have a Web Accelerator working in the background such as
NetZerio, HiSpeed, Speedband etc.


If you have a Wireless Router:-
In the security tab, make sure you aren't blocking AcitveX.

Open Internet Explorer, click Tools, and then click Internet Options, Click Security.
Click Trusted Sites Zone. Click Sites.
Clear the Require server verification (https:) for all sites in this zone check box.
Use the Add button next to the Add this Web site to the zone box to add the following
sites:
http://*.windowsupdate.microsoft.com
https://*.windowsupdate.microsoft.com
http://download.windowsupdate.com


Check the Update log in Windows for further clues -

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate the error code(s)
associated with the latest failed attempt to download/install. If appropriate copy
and paste the error codes into this thread so someone may be able to assist you. On
the other hand, you may be able to find the error code and other suggestions by
searching the Newsgroup.




--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


"jalbert" <jalbert@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:1599432B-9B7E-448D-BF47-1004929D87E9@xxxxxxxxxxxxxxxx
| Tried it all. No error messages. Same symptom. Any other ideas? Thanks.
|
| J.
|
| "TaurArian [MS-MVP]" wrote:
|
| > Clear IE temporary internet files including cookies (you may have a corruption
| > there).
| > Now re-register the previous files after reinstalling the WU files.
| > From a fresh IE window try again.
| >
| >
| > --
| >
| > ==================================
| > TaurArian [MS-MVP] 2005-2007 - Australia
| > ==================================
| > http://www.dts-l.org/goodpost.htm
| > Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
| > (Links to web pages and MSKB Articles are posted for the purposes of keeping the
| > information current)
| >
| >
| > "jalbert" <jalbert@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| > news:1EDC2A1C-9495-4BF4-AABA-9B3F22871AB0@xxxxxxxxxxxxxxxx
| > | Still no joy. (I'm starting to feel like the problem child.) I did have to
| > | force the installation and everything appeared to work normally. I rebooted
| > | the computer (to be on the safe side) and when I went to the update site and
| > | requested the "Express" update, I went back to the reinstall/re-register
| > | loop. (I was not prompted to install anything as I was on the last try.)
| > |
| > | Any other ideas? Thanks.
| > |
| > | J.
| > |
| > | "TaurArian [MS-MVP]" wrote:
| > |
| > | > Re-install Windows Update files
| > | >
| >
http://download.windowsupdate.com/v6/windowsupdate/redist/standalone/WindowsUpdateAgent20-x86.exe
| > | >
| > | > Note If you have an x64-based computer, visit the following Microsoft Web
site:
| > | >
| >
http://download.windowsupdate.com/v6/windowsupdate/redist/standalone/WindowsUpdateAgent20-x64.exe
| > | >
| > | > Click Save in the File Download-Security Warning dialog box, and then select
the
| > | > location where you want to save the file.
| > | > Double-click the file that you saved
| > | >
| > | > Note that if it says "Install is not needed since Windows Update Agent is
already
| > | > installed.", run the exe with the command line switch /wuforce, like this:
| > | > WindowsUpdateAgent20-x86.exe /wuforce
| > | > (NB: you may have to state the full path of where you saved the file)
| > | >
| > | > --
| > | >
| > | > ==================================
| > | > TaurArian [MS-MVP] 2005-2007 - Australia
| > | > ==================================
| > | > http://www.dts-l.org/goodpost.htm
| > | > Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
| > | > (Links to web pages and MSKB Articles are posted for the purposes of keeping
the
| > | > information current)
| > | >
| > | >
| > | > "jalbert" <jalbert@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| > | > news:D3FE90FE-B3E8-4290-A03B-9B86C9E957C6@xxxxxxxxxxxxxxxx
| > | > | No joy. I reinstalled using the instructions you provided and that all
| > | > | appeared to go well - no errors, no weird messages. When I went to
| > | > | update.microsoft.com I was prompted to install Windows Update. I
| > | > | acknowledged and I appeared to receive the automatic installation. I then
| > | > | re-registered the DLLs just to be on the safe side (per your earlier post).
| > | > |
| > | > | Unfortunately I am still stuck in the infinite loop that suggests I
| > | > | reinstall or re-register the Windows Update files. Any further
suggestions?
| > | > | Thanks.
| > | > |
| > | > | Julie
| > | > |
| > | > | "TaurArian [MS-MVP]" wrote:
| > | > |
| > | > | > To reinstall the Automatic Updates service, follow these steps in this
| > article -
| > | > | > You receive a "Windows Update has encountered an error and cannot display
the
| > | > | > requested page" error message when you try to install an update
| > | > | > http://support.microsoft.com/default.aspx?scid=kb;en-us;883614
| > | > | >
| > | > | > --
| > | > | >
| > | > | > ==================================
| > | > | > TaurArian [MS-MVP] 2005-2007 - Australia
| > | > | > ==================================
| > | > | > http://www.dts-l.org/goodpost.htm
| > | > | > Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
| > | > | > (Links to web pages and MSKB Articles are posted for the purposes of
keeping
| > the
| > | > | > information current)
| > | > | >
| > | > | >
| > | > | > "jalbert" <jalbert@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| > | > | > news:F7567AA0-FAF6-4993-816D-4806697C8482@xxxxxxxxxxxxxxxx
| > | > | > | TaurArian - I am having the same symptom as Shane, but the instructions
| > that
| > | > | > | you provided don't change the behavior on my machine. Is there a "next
| > step"
| > | > | > | when re-registering isn't enough? Thanks in advance.
| > | > | > |
| > | > | > | Julie
| > | > | > |
| > | > | > | "TaurArian [MS-MVP]" wrote:
| > | > | > |
| > | > | > | > Some have reported that simply re-registering the MSXML3.DLL seems to
fix
| > the
| > | > | > | > problem.
| > | > | > | > 1. Click Start.
| > | > | > | > 2. Choose Run.
| > | > | > | > 3. In the Run box, type: regsvr32 MSXML3.DLL
| > | > | > | > Press okay
| > | > | > | >
| > | > | > | > If that hasn't helped you may need to re-registered some more files:
| > | > | > | >
| > | > | > | > 1. Click Start.
| > | > | > | > 2. Choose Run.
| > | > | > | > 3. In the Run box, type (pressing okay after each one) :-
| > | > | > | >
| > | > | > | > net stop wuauserv
| > | > | > | >
| > | > | > | > Repeat for the following:
| > | > | > | > regsvr32 wuapi.dll
| > | > | > | > regsvr32 wups.dll
| > | > | > | > regsvr32 wuaueng.dll
| > | > | > | > regsvr32 wuaueng1.dll
| > | > | > | > regsvr32 wucltui.dll
| > | > | > | > regsvr32 wuweb.dll
| > | > | > | > regsvr32 MSXML3.dll
| > | > | > | > regsvr32 qmgr.dll
| > | > | > | > regsvr32 qmgrprxy.dll
| > | > | > | > regsvr32 jscript.dll
| > | > | > | >
| > | > | > | > net start wuauserv
| > | > | > | >
| > | > | > | >
| > | > | > | > --
| > | > | > | >
| > | > | > | > ==================================
| > | > | > | > TaurArian [MS-MVP] 2005-2007 - Australia
| > | > | > | > ==================================
| > | > | > | > http://www.dts-l.org/goodpost.htm
| > | > | > | > Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
| > | > | > | > (Links to web pages and MSKB Articles are posted for the purposes of
| > keeping
| > | > the
| > | > | > | > information current)
| > | > | > | >
| > | > | > | >
| > | > | > | > "Shane" <Shane@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
| > | > | > | > news:CC8F933D-6D58-465D-B2DD-5D1E94B66109@xxxxxxxxxxxxxxxx
| > | > | > | > | When checking for custom updates I get a message saying the files
| > required
| > | > to
| > | > | > | > | use MS Update are no longer registered or installed on my system
and
| > gives
| > | > me
| > | > | > | > | the option to register or re-install them. I click on
| > register/re-install,
| > | > | > | > | screen changes and says downloading and installing latest updating
| > software
| > | > | > | > | then throws me back to the express or custom install page. Click
on
| > custom
| > | > | > | > | install and again get the earlier message saying required files no
| > longer
| > | > | > | > | registered/installed etc.
| > | > | > | > |
| > | > | > | > | It's like groundhog day and it's driving me crazy.
| > | > | > | > |
| > | > | > | > | Running XP Home SP2. Have had auto update enabled for years and
never
| > had
| > | > a
| > | > | > | > | problem until this started recently. Have tried rebooting after
| > | > installation
| > | > | > | > | and all the obvious stuff.
| > | > | > | > |
| > | > | > | > | Any help would be much appreciated.
| > | > | > | > |
| > | > | > | > | Regards
| > | > | > | > |
| > | > | > | > | Shane
| > | > | > | >
| > | > | > | >
| > | > | > | >
| > | > | >
| > | > | >
| > | > | >
| > | >
| > | >
| > | >
| >
| >
| >


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