Re: I need some assistance please

Marie,

The issue you're experiencing has a solution and was posted by
Eric Brodish, MS. First, check to see if KB920872 is listed in Add/Remove Programs in the Control Panel. If it's not, go to the end of this post for removal instructions:

This has been attributed to OEM manufacturers who have imaged the kmixer.sys, wdmaud.sys and splitter.sys drivers as unsigned.
Update.exe will treat these drivers as OEM drivers and not overwrite them.


1. Download the update from http://www.microsoft.com/downloads/details.aspx?FamilyID=8c2e44a5-6a28-4888-93a7-6a6c6a87be7f&displaylang=en&Hash=7LFJN64
and save it to the C: \ drive (or whichever is the root drive,i.e. the drive where WINDOWS is installed)

2. Click on Start > Run

3. Type C:\WindowsXP-KB920872-x86-ENU.exe /o and click OK
(once again, C:\ being the root drive)

If the update had installed previously with loss of sound and it is not listed in Add/Remove Programs in the Control Panel, then show hidden files, folders, and system files.
http://www.bleepingcomputer.com/tutorials/tutorial62.html

Navigate to the WINDOWS directory (folder)
Locate the $NtUninstallKB920872$ folder and open it
Open the spuninst folder and run spuninst.exe
This will uninstall KB920872
Restart the system


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Marie wrote:

The same thing is happening to me and it's driving me crazy. I keep clicking the update and it says it is installed. Then a few seconds later the notice comes up asking me to update again. According to the Microsoft Update page I have instatlled (KB920872) about 20 times. What is going on?

"maria" wrote:


I keep getting the Update" Icon saying my updates are ready to install. I can not install or download these updates. Please help, because this has been going on every day for quite a while. Thank you.
--
Maria A Adams
.

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