Re: Control Panel Add/Remove Programs shuts down pc

You cannot delete and restore from the Recycle Bin. Deleting Registry key
entries does not place anything in the Recycle Bin. Once you Delete, it's
gone for good.

YOu can Export the Uninstall Key. That will Export to a file everything
from the parent Key Uninstall on down.
So you will save off the entire key.

You can then, delete one-by-one, and if it's not the one, put it back and
try another.

What I would do is Export the Uninstall key to a .reg file.
Copy the .reg file to another name so you have the original.
Then, delete the Uninstall key. Then create a new Uninstall key with
nothing under it.
Open up one of the .reg files, delete everything but one (you must include
everything for that one key (there are multiple lines). Save it. Then
right click on the .reg and select Merge.
You will then have one entry under the Uninstall key.
Try Add/Remove (you don't have to keep rebooting each time you add one back
in).
If the last one is the culprit then you know that you need to fix that
entry.
If that's not the entry, then copy the other .reg file into the working
copy, edit it again and delete everything but the first 2, and so on, until
you find the culprit.

You may want to Export first and just look at the file data ... something
may just stick out. Once you look at a full entry that works, you can then
compare other entries and see what is different than the one that works.

It's time consuming, but one consolation, you really will learn how the
registry is put together, and how Add/Remove Progams works when you select
to remove a application, repair and application, get support for an
application, ....

All that information is in each applications Uninstall key entry.

Good Luck and let me know what you find.

"Clev" <Clev@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:53A4DC0F-24D5-4503-A8EF-14300F453A2A@xxxxxxxxxxxxxxxx
Except for the Hot Fixes and the screw up with Java, nothing has been
added.
Java is long gone, so it has to be in one of the Hot Fix updates. I have
a
target area now, so I think my best course of action is to delete one at a
time until I find the culprit.

I cannot express the thanks and gratitude that I have for the effort that
you've displayed in helping me.

Clev

"NewScience" wrote:

This means that there is definitely an invalid entry in the Uninstall
string.
When you system crashes, do you get a BSOD (Blue Screen Of Death), or
what?
Do you have any option before it crashes?
The reason being is to be able to run RegMon, which monitors access to
the
registry by apps. By using regmon, we can determine what entry is being
read just at the time of the failure.

If not, the you need to review each entry looking for invalid
information.
You really need to know what to look for. I ran into this before, but I
forgot what the cause was. Something sticks in my mind about a '-1'
being
set in some value for some entry (UninstallString?) that caused it. But
I'm
not sure.

If you Export the Uninstall key, you can open the .reg file and peruse it
.... but it will be in Unicode.
If you Export it as a Hive, you can send it to someone knowledgeable,
they
can Import as a Hive, and view it and tell you the invalid entry. There
is
nothing in the Uninstall key except entries pointing to pathnames and
version numbers. So don't worry about things like Product Keys, ....

Something got added recently that has caused this. Can you remember what
you added, other than Java, recently?


"Clev" <Clev@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:FCC238C3-5414-4493-85C0-A156FD903377@xxxxxxxxxxxxxxxx
In your previous reply, you mentioned a quick test of adding:

Quote:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall-1
Reboot and then try and access Add/Remove. If the system still crashes
then
the Uninstall key has nothing to do with it.
Unquote

The system 'did not' crash so I posted that we were close to a
solution.
I returned the registry to the original 'uninstall' without the -1, and
rebooted. Clicking Add/Remove crashed the system again. So, we've
narrowed
it down haven't we? Or, am I getting too anxious (LOL)?
I don't know how I'll ever thank you for all the time you've put into
this.

clev
"NewScience" wrote:

I started over again to get the posts to slide over in OE.
Ipasted everything we have talked about.

Don't understand abbreviated H_KEY registry ... what were you trying
to
say?

Now we are getting someplace. Rename the Uninstall string back. The
reason
nothing appears is because Add/Remove uses the registry key Uninstall
to
display in that window. SInce you renamed it, it assumes there are no
entries. It's working just as it should.

Reboot and try Add/Remove.
If you crash ... we now know definitely that the problem is some entry
in
the Uninstall key.

We can go from there.

By the way, do you have Show Updates checked in Add/Remove Window (top
of
display)?

"Clev" <Clev@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:E88B2CA1-09FD-49B8-A421-61DE1973C78D@xxxxxxxxxxxxxxxx
H_KEY registry was removed yesterday and I used CleanUp afterwards.
"Search"
reveals no trace of java. I d/loaded and installed Java 5.0 this
afternoon
and it appears to be working OK.

I added the -1 to Uninstall now am allowed to open add/remove
without
crashing. However, most programs are missing; especially all of the
hot
fixes.

I have not updated ERD in about 6-months; lots of hot fixes since
then.
I've got to be more vigilant.

I have the complete Win2k Professional edition that I bought from
Staples
and I've been following the auto updates of Service Pack 4. When
sfc
/scannow asked for the win2k cd with svc pk 3, I 'assumed' that was
my
original disk.

I think that we are getting close to a solution. When I change the
registry
back to 'Uninstall', what next?

"NewScience" wrote:

1. If you were not able to use the Add/Remove Program to remove
Java,
but
only used the Installer Cleanup program ... that does not remove
Java
from
your system. All that does is remove Installer remnants from the
Registry
and from the C:\Windows\Installer folder. Java is still installed
...
you
just remove methods of uninstalling it.

I have Java installed ... let me see what it has as far as the
UninstallString for the Uninstall Registry key:

Sorry ... don't have it installed under Windows XP ... maybe I do
under
Windows 2000. However you can check what the string is. Open:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

and search for Java. See if there is anything there. Since you
used
Windows Installer Cleanup ... it's probably gone. You may need to
reinstall
Java 8.0 and then find the UninstallString and remove it manually.
When you used Windows INstaller were there any references to Java
3.0
or
5.0? Or was there just one reference to 8.0. If so, the
UninstallString
for the other versions maybe still in the Registry for those.

What files were not fixed with the sfc /scannow? You mentioned
some
.sys
and some .dll files. That may be important.

A quick test you can do:

Rename
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall-1

Reboot and then try and access Add/Remove. If the system still
crashes
...
then the Uninstall key has nothing to do with it and your problem
is
due
to
the Emergency Repair Disk (ERD). Remember to rename the key back.

How old was the ERD? Did you update it everytime you udated your
system.

I wasn't asking about the Emergency Repair Disk (ERD), though. I
was
asking
about you using the WIndows 2000 CD Repair option.

You mentioned the original Windows 2000 SP3 disk. Does that have
the
entire
Windows 2000 SP3 installation on it ... or just the service pack?
SFC
/SCANNOW is expecting the original Windows 2000 installation CD
that
contains the i386 folder. It will use this as well as your
C:\ServicePackFiles\i386 folder.

Most people take the original Windows 2000 CD, and slipstream all
Service
Packs until that i386 to get a final i386 folder. That way when
sfc
/scannow runs, it has all the elements in one place.

Why do you not have SP4 for Windows 2000?

"Clev" <Clev@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:01216BAA-666B-43A1-A7C4-F3E2DEB587CF@xxxxxxxxxxxxxxxx
After clearing the log, it still crashed on add/remove; I did it
twice
and
got the same events recorded bother times. The event log showed
the
reboot
and the start of the event log. There are 4 error messages:
1. Remote Access/The Point to Point Protocol module
c:Winnt/sys32\rastls.dll returned an error while initializing the
network
request and is not supported.
2. Remote Access/The control protocol EAP in Point to Point
Prot.
........\rasppp.dll returned........same
3. Rasman and 4. Service Control are the same as I posted
earlier.

Also, at this time all Java has been uninstalled/deleted. Can
you
give
advice on which 'one' version of Java I should download?

"Clev" wrote:

No, I didn't have the space after 'sfc' I retyped it and the
file
protection
box appeared requiring my original win2k svc pk 3 disk. After
the
process,
the event viewer had listed numerous .sys and .dll files that
were
corrupt
and not able to replace.

Yes, I went through the Emergency Repair Disk program which no
improvement.
I've d/loaded and used the Installer Cleanup program and removed
the 3
conflicting Java programs from Add/Remove, but it still crashes
when I
try to
access it.

I'll clear the event log and access it again to report back with
any
message.

"NewScience" wrote:

Going to answer in reverse order:

2. Windows Installer is set to Manual and the Recovery
settings
are
correct.
If you are in Safe Mode, Stopped/Manual is possible for
certain
processes.
If you are not, and are in Normal mode, nothing should show as
Stopped.
Blank is OK, but not the word Stopped. And I'm talking about
the
initial
service list screen, not showing the word Stopped, not the
Properties
window
showing Status. The Properties window will show the status of
Stopped.
But
the Status column on the initial screen shows blank.

1. I would clear all event logs (right click on name -
Application,
select
clear - NO to save), run Control Panel | Add Remove and if
crashes,
reboot
and immediately check logs to see if errors relate to
TimeStamp
of
trying
Control Panel | Add Remove attempt.

If does not crash, immediately check. You can leave Event
Viewer
open,
just
click on the Refresh button to refresh right panel.

By the way, have you attempted any sort of Windows XP Repair
or
SYstem
Restore prior to this problem?

"Clev" <Clev@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:8996C46E-AE3E-4A77-AA7D-D35724D1D757@xxxxxxxxxxxxxxxx
Hello again.

1. In the Event Viewer, There are a "LOT" of ERROR
messages.
The
first
one
is dtd 9/18/'06 and is 'Service Control Manager/ID
70232/"The
Remote
access
connection manager service terminated with the following
error:
Access is
denied. The next error is 'RASMAN/ID 200035/Remote access
aonnection
manager
failed to start because it could not create buffers.
Restart
computer.
Access is denied.' These two error messages alternate
repeatedly
from
9/18
and are the only two error messages.

2. In Services.Msc, WinInstaller is installed but is
stopped
and
set to
manual. I started it and set it to Automatic. Should I
have
done
that?
Also under the Recovery tab "Take no action" is in all event
boxes,
should
that be changed.
Finally, a lot of programs are listed as "Stopped/Manual".
Is
that
normal?

Again, thanks for the time you're taking.

Clev

"NewScience" wrote:

Run eventvwr.msc and look in Applications and/or Services.

Also check if Windows Installer service is running in
SERVICES.MSC
when
trying to uninstall apps from Add/Remove.



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