Re: Error 0x80072EFD

Well, thank you for the attempt, but that still didn't get it. I went through
each option you listed (except for "Allow software to run or install even if
the signature is invalid" - I don't seem to have that setting listed). It
still gave me the same error.

My installed antivirus program is Symantec Norton Antivirus 2004 - I have no
other security programs installed. The Sun Java version listed in the
security options section says "JRE 1.5.0_06". Hopefully, this won't be too
much information, but here is the most recent activity in WindowsUpdate.log:

2006-08-26 02:12:20 1492 4e0 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0500) ===========
2006-08-26 02:12:20 1492 4e0 Misc = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2006-08-26 02:12:20 1492 4e0 Misc = Module: C:\WINNT\system32\wuapi.dll
2006-08-26 02:12:20 1492 4e0 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2006-08-26 02:12:20 1492 4e0 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2006-08-26 02:12:20 1492 4e0 COMAPI - AuthorizationCabPath =
C:\WINNT\SoftwareDistribution\AuthCabs\muauth.cab
2006-08-26 02:12:20 1112 4ec DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2006-08-26 02:12:20 1492 4e0 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2006-08-26 02:12:20 1492 4e0 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2006-08-26 02:12:20 1492 4e0 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2006-08-26 02:12:20 1492 4e0 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0500) ===========
2006-08-26 02:12:20 1492 4e0 Misc = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2006-08-26 02:12:20 1492 4e0 Misc = Module: C:\WINNT\system32\muweb.dll
2006-08-26 02:12:20 1492 4e0 Setup *********** Setup: Checking whether
self-update is required ***********
2006-08-26 02:12:20 1492 4e0 Setup * Inf file:
C:\WINNT\SoftwareDistribution\WebSetup\wusetup.inf
2006-08-26 02:12:20 1492 4e0 Setup Update NOT required for
C:\WINNT\system32\wuweb.dll: target version = 5.8.0.2469, required version =
5.8.0.2469
2006-08-26 02:12:20 1492 4e0 Setup * IsUpdateRequired = No
2006-08-26 02:12:21 1492 4e0 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0500) ===========
2006-08-26 02:12:21 1492 4e0 Misc = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2006-08-26 02:12:21 1492 4e0 Misc = Module: C:\WINNT\system32\wuweb.dll
2006-08-26 02:12:21 1492 4e0 Setup *********** Setup: Checking whether
self-update is required ***********
2006-08-26 02:12:21 1492 4e0 Setup * Inf file:
C:\WINNT\SoftwareDistribution\WebSetup\wusetup.inf
2006-08-26 02:12:21 1492 4e0 Setup Update NOT required for
C:\WINNT\system32\cdm.dll: target version = 5.8.0.2469, required version =
5.8.0.2469
2006-08-26 02:12:21 1492 4e0 Setup Update NOT required for
C:\WINNT\system32\iuengine.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-08-26 02:12:21 1492 4e0 Setup Update NOT required for
C:\WINNT\system32\wuapi.dll: target version = 5.8.0.2469, required version =
5.8.0.2469
2006-08-26 02:12:21 1492 4e0 Setup Update NOT required for
C:\WINNT\system32\wuauclt.exe: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-08-26 02:12:21 1492 4e0 Setup Update NOT required for
C:\WINNT\system32\wuauclt1.exe: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-08-26 02:12:21 1492 4e0 Setup Update NOT required for
C:\WINNT\system32\wuaucpl.cpl: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-08-26 02:12:21 1492 4e0 Setup Update NOT required for
C:\WINNT\system32\wuaueng.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-08-26 02:12:21 1492 4e0 Setup Update NOT required for
C:\WINNT\system32\wuaueng1.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-08-26 02:12:21 1492 4e0 Setup Update NOT required for
C:\WINNT\system32\wucltui.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-08-26 02:12:21 1492 4e0 Setup Update NOT required for
C:\WINNT\system32\wups.dll: target version = 5.8.0.2469, required version =
5.8.0.2469
2006-08-26 02:12:21 1492 4e0 Setup Update NOT required for
C:\WINNT\system32\wups2.dll: target version = 5.8.0.2469, required version =
5.8.0.2469
2006-08-26 02:12:21 1492 4e0 Setup * IsUpdateRequired = No
2006-08-26 02:12:26 1492 4e0 COMAPI -------------
2006-08-26 02:12:26 1492 4e0 COMAPI -- START -- COMAPI: Search [ClientId =
MicrosoftUpdate]
2006-08-26 02:12:26 1492 4e0 COMAPI ---------
2006-08-26 02:12:26 1492 4e0 COMAPI - Online = Yes; Ignore download
priority = No
2006-08-26 02:12:26 1492 4e0 COMAPI - Criteria = "IsInstalled=0 and
IsHidden=1"
2006-08-26 02:12:26 1492 4e0 COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2006-08-26 02:12:26 1492 4e0 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2006-08-26 02:12:26 1112 6c0 Agent *************
2006-08-26 02:12:26 1112 6c0 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2006-08-26 02:12:26 1112 6c0 Agent *********
2006-08-26 02:12:26 1112 6c0 Misc WARNING: Send failed with hr = 80072efd.
2006-08-26 02:12:26 1112 6c0 Misc WARNING: SendRequest failed with hr =
80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2006-08-26 02:12:26 1112 6c0 Misc WARNING: WinHttp: SendRequestUsingProxy
failed for
<http://download.windowsupdate.com/v6/microsoftupdate/redir/muredir.cab>.
error 0x80072efd
2006-08-26 02:12:26 1112 6c0 Misc WARNING: WinHttp: DoFileDownload
MakeRequest failed. error 0x80072efd
2006-08-26 02:12:27 1112 6c0 Misc WARNING: Send failed with hr = 80072efd.
2006-08-26 02:12:27 1112 6c0 Misc WARNING: SendRequest failed with hr =
80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2006-08-26 02:12:27 1112 6c0 Misc WARNING: WinHttp: SendRequestUsingProxy
failed for
<http://download.windowsupdate.com/v6/microsoftupdate/redir/muredir.cab>.
error 0x80072efd
2006-08-26 02:12:27 1112 6c0 Misc WARNING: WinHttp: DoFileDownload
MakeRequest failed. error 0x80072efd
2006-08-26 02:12:27 1112 6c0 Misc WARNING: Send failed with hr = 80072efd.
2006-08-26 02:12:27 1112 6c0 Misc WARNING: SendRequest failed with hr =
80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2006-08-26 02:12:27 1112 6c0 Misc WARNING: WinHttp: SendRequestUsingProxy
failed for
<http://download.windowsupdate.com/v6/microsoftupdate/redir/muredir.cab>.
error 0x80072efd
2006-08-26 02:12:27 1112 6c0 Misc WARNING: WinHttp: DoFileDownload
MakeRequest failed. error 0x80072efd
2006-08-26 02:12:27 1112 6c0 Misc WARNING: Send failed with hr = 80072efd.
2006-08-26 02:12:27 1112 6c0 Misc WARNING: SendRequest failed with hr =
80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2006-08-26 02:12:27 1112 6c0 Misc WARNING: WinHttp: SendRequestUsingProxy
failed for
<http://download.windowsupdate.com/v6/microsoftupdate/redir/muredir.cab>.
error 0x80072efd
2006-08-26 02:12:27 1112 6c0 Misc WARNING: WinHttp: DoFileDownload
MakeRequest failed. error 0x80072efd
2006-08-26 02:12:27 1112 6c0 Misc WARNING: DownloadFileInternal failed for
http://download.windowsupdate.com/v6/microsoftupdate/redir/muredir.cab: error
0x80072efd
2006-08-26 02:12:27 1112 6c0 Misc WARNING: Send failed with hr = 80072efd.
2006-08-26 02:12:27 1112 6c0 Misc WARNING: SendRequest failed with hr =
80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2006-08-26 02:12:27 1112 6c0 Misc WARNING: WinHttp: SendRequestUsingProxy
failed for
<http://download.microsoft.com/v6/microsoftupdate/redir/muredir.cab>. error
0x80072efd
2006-08-26 02:12:27 1112 6c0 Misc WARNING: WinHttp: DoFileDownload
MakeRequest failed. error 0x80072efd
2006-08-26 02:12:27 1112 6c0 Misc WARNING: Send failed with hr = 80072efd.
2006-08-26 02:12:27 1112 6c0 Misc WARNING: SendRequest failed with hr =
80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2006-08-26 02:12:27 1112 6c0 Misc WARNING: WinHttp: SendRequestUsingProxy
failed for
<http://download.microsoft.com/v6/microsoftupdate/redir/muredir.cab>. error
0x80072efd
2006-08-26 02:12:27 1112 6c0 Misc WARNING: WinHttp: DoFileDownload
MakeRequest failed. error 0x80072efd
2006-08-26 02:12:28 1112 6c0 Misc WARNING: Send failed with hr = 80072efd.
2006-08-26 02:12:28 1112 6c0 Misc WARNING: SendRequest failed with hr =
80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2006-08-26 02:12:28 1112 6c0 Misc WARNING: WinHttp: SendRequestUsingProxy
failed for
<http://download.microsoft.com/v6/microsoftupdate/redir/muredir.cab>. error
0x80072efd
2006-08-26 02:12:28 1112 6c0 Misc WARNING: WinHttp: DoFileDownload
MakeRequest failed. error 0x80072efd
2006-08-26 02:12:28 1112 6c0 Misc WARNING: Send failed with hr = 80072efd.
2006-08-26 02:12:28 1112 6c0 Misc WARNING: SendRequest failed with hr =
80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2006-08-26 02:12:28 1112 6c0 Misc WARNING: WinHttp: SendRequestUsingProxy
failed for
<http://download.microsoft.com/v6/microsoftupdate/redir/muredir.cab>. error
0x80072efd
2006-08-26 02:12:28 1112 6c0 Misc WARNING: WinHttp: DoFileDownload
MakeRequest failed. error 0x80072efd
2006-08-26 02:12:28 1112 6c0 Misc WARNING: DownloadFileInternal failed for
http://download.microsoft.com/v6/microsoftupdate/redir/muredir.cab: error
0x80072efd
2006-08-26 02:12:28 1112 6c0 Misc WARNING: Send failed with hr = 80072efd.
2006-08-26 02:12:28 1112 6c0 Misc WARNING: SendRequest failed with hr =
80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2006-08-26 02:12:28 1112 6c0 Misc WARNING: WinHttp: SendRequestUsingProxy
failed for
<http://update.microsoft.com/v6/microsoftupdate/redir/muredir.cab>. error
0x80072efd
2006-08-26 02:12:28 1112 6c0 Misc WARNING: WinHttp: DoFileDownload
MakeRequest failed. error 0x80072efd
2006-08-26 02:12:28 1112 6c0 Misc WARNING: Send failed with hr = 80072efd.
2006-08-26 02:12:28 1112 6c0 Misc WARNING: SendRequest failed with hr =
80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2006-08-26 02:12:28 1112 6c0 Misc WARNING: WinHttp: SendRequestUsingProxy
failed for
<http://update.microsoft.com/v6/microsoftupdate/redir/muredir.cab>. error
0x80072efd
2006-08-26 02:12:28 1112 6c0 Misc WARNING: WinHttp: DoFileDownload
MakeRequest failed. error 0x80072efd
2006-08-26 02:12:28 1112 6c0 Misc WARNING: Send failed with hr = 80072efd.
2006-08-26 02:12:28 1112 6c0 Misc WARNING: SendRequest failed with hr =
80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2006-08-26 02:12:28 1112 6c0 Misc WARNING: WinHttp: SendRequestUsingProxy
failed for
<http://update.microsoft.com/v6/microsoftupdate/redir/muredir.cab>. error
0x80072efd
2006-08-26 02:12:28 1112 6c0 Misc WARNING: WinHttp: DoFileDownload
MakeRequest failed. error 0x80072efd
2006-08-26 02:12:29 1112 6c0 Misc WARNING: Send failed with hr = 80072efd.
2006-08-26 02:12:29 1112 6c0 Misc WARNING: SendRequest failed with hr =
80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
used : <>
2006-08-26 02:12:29 1112 6c0 Misc WARNING: WinHttp: SendRequestUsingProxy
failed for
<http://update.microsoft.com/v6/microsoftupdate/redir/muredir.cab>. error
0x80072efd
2006-08-26 02:12:29 1112 6c0 Misc WARNING: WinHttp: DoFileDownload
MakeRequest failed. error 0x80072efd
2006-08-26 02:12:29 1112 6c0 Misc WARNING: DownloadFileInternal failed for
http://update.microsoft.com/v6/microsoftupdate/redir/muredir.cab: error
0x80072efd
2006-08-26 02:12:29 1112 6c0 Agent * WARNING: Failed to synchronize, error
= 0x80072EFD
2006-08-26 02:12:29 1112 6c0 Agent * WARNING: Exit code = 0x80072EFD
2006-08-26 02:12:29 1112 6c0 Agent *********
2006-08-26 02:12:29 1112 6c0 Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2006-08-26 02:12:29 1112 6c0 Agent *************
2006-08-26 02:12:29 1112 6c0 Agent WARNING: WU client failed Searching for
update with error 0x80072efd
2006-08-26 02:12:29 1492 6e0 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2006-08-26 02:12:29 1492 6e0 COMAPI - Updates found = 0
2006-08-26 02:12:29 1492 6e0 COMAPI - WARNING: Exit code = 0x00000000,
Result code = 0x80072EFD
2006-08-26 02:12:29 1492 6e0 COMAPI ---------
2006-08-26 02:12:29 1492 6e0 COMAPI -- END -- COMAPI: Search [ClientId =
MicrosoftUpdate]
2006-08-26 02:12:29 1492 6e0 COMAPI -------------
2006-08-26 02:12:29 1492 4e0 COMAPI WARNING: Operation failed due to earlier
error, hr=80072EFD
2006-08-26 02:12:29 1492 4e0 COMAPI FATAL: Unable to complete asynchronous
search. (hr=80072EFD)


"MowGreen [MVP]" wrote:

Open Internet Options in the Control Panel. Click the Connections tab.
Click the LAN Settings button.
Make sure that *no* options are checked.
Close LAN Settings, now click the Advanced tab

Under Browsing, ensure that " Enable page transitions " is checked.
Under HTTP1.1 settings, ensure that " Usee HTTP1.1 through proxy
connections " is UNchecked.
Is Java (Sun) listed ? Which version shows if it is ?

Under Security, ensure these are checked :

Check for publisher's certificate revocation
Check for signatures on downloaded programs
Do not save encrypted pages to disk
Enable Integrated Windows Authentication
Use SSL 2.0
Use SSL 3.0
Use TLS 1.0
Warn about invalid site certificates
Warn if forms submittal is being redirected

Ensure that these are NOT checked :

Allow software to run or install even if the signature is invalid
Check for server certificate revocation
Enable Profile Assistant
Warn if changing between secure and not secure mode

If any changes were made, remember to click Apply, then OK when closing
Internet Options.

As the error message states, ERROR_INTERNET_CANNOT_CONNECT, *some thing*
is blocking the system from connecting to the Update site.

What is the installed antivirus ?
Are there any security programs installed that may be interfering with
the system's ability to connect ?

Check the WindowsUpdate.log located in WINNT for any more error codes.


MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


ZeroG wrote:

Yeah, I saw that article referenced here before. As I said, I have no
third-party firewall software running on my Windows 2000 machine. As far as
the IE settings go, the XP machine actually has no sites listed in the
"trusted sites" section, but the problem machine (2000) has tbe following
relevant entries:

http://*.update.microsoft.com
https://*.update.microsoft.com
http://download.windowsupdate.microsoft.com
https://download.windowsupdate.microsoft.com
http://update.microsoft.com
https:/update.microsoft.com
http://download.windowsupdate.com

And "Require server verification (https:) for all sites in this zone" is not
selected.

"MowGreen [MVP]" wrote:


ZeroG,

Since the XP system updates, one would assume that the issue is not with
the firewall.
Have you tried this ? : http://support.microsoft.com/kb/836941


0x80072EFD - ERROR_INTERNET_CANNOT_CONNECT The connection with the server has
been terminated.
... Windows Update error code seen during the download of updates or accessing
the Windows Update site, and is generally related to third
party firewall applications blocking SVCHOST (Generic Host Process for Win32)
communication and/or a proxy server blocking the communication.
Modify the rules on the firewall to allow SVCHOST to pass.

Are IE's settings the same on both systems ? Suggest you check via
Internet Options in the Control Panel and compare the settings of sites
in the Trusted zones by clicking the Custom Level button.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============

ZeroG wrote:


I believe I've tried every posted solution to this problem, but to no avail.
I receive error 0x80072EFD every time I try to perform a Windows update. I'm
using Windows 2000 Professional SP 4, and I have no software firewall at all
(only the firewall on my router). All the Windows update sites are already in
the trusted zones list, and I've run the BITS update (although I'm not sure
how to check if it worked). What's really confusing is that my laptop
(running Windows XP Home SP 1) can get updates just fine behind the same
router. Any assistance would be appreciated.


.

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