Re: Windows Update Failure; Tech Abaondoned Me

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

STurbo,

I believe that these entries are related to the router :

Cygnion DECT Protocol Stack service failed to start
Cygnion Radio Fixed Part Service failed to start
Cygnion Isochronous Device service failed to start

So, I'm assuming that this is a wireless router.
In a previous post you wrote :

I also found out that I cannot gain internet access when plugging the computer directly into the dsl modem. I removed the router and the computer would not obtain a usable ip address. I tried plugging in my laptop directly to the router and it worked fine.

Something is amiss. You should be able to plug an ethernet cable from the Desktop into the modem and have connectivity.
What is the make and model of the router ?
And, did you ever hear from PSS on this case ?

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


STurbo wrote:

Well,

I tried the first step, I deleted the wups.dll file and verified the COMS was started and running. I tried WindowsUpdate again and same results Error 0x8007041D.

I then checked the steps in TaurArian's post,

I could not find the NOD or NOD32 Antivirus program, I checked the event viewer and there were two recurring errors and I clicked on the link to the MS website and the fixes did not apply.

I then tried the suggested step of "Cleaning UP a damaged COM+ catalog" following the steps from the MS article Q315296 even though it did not list WinXP. In the TaurArian post it was stated that it applies to WinXP also. So the steps were not exatly the same, but I was able to delete the COMs folder and reinstall it using the Windows file option.

Unfortunately it did not help. Visiting WinUpdate site displayed the same error 0x8007041D, the only thing that seems to have changed is that it is not displaying the 0x80070005 error?


Errors from the Event Viewer:

Service Control Manager:

Cygnion DECT Protocol Stack service failed to start
Cygnion Radio Fixed Part Service failed to start
Cygnion Isochronous Device service failed to start
Automatic Updates service terminated with the following error:General access denied error
The server {E60687F7-01A1-40AA-86AC-DB1CBF673334} did not register with DCOM within the required timeout

I don't know what all those errors mean?

Thanks.
STurbo.



"MowGreen [MVP]" wrote:


STurbo,

You can use My Computer or Windows Explorer to view the folder. Apparently the only system that has to use Search to view it is mine ...

MG

MowGreen [MVP] wrote:


Sturbo,

Show hidden files, folders, and system files :
http://www.xtra.co.nz/help/0,,4155-1916458,00.html

To view this file one has to use Search, it will not show in either Windows Explorer nor My Computer.
To change the appearance of Search Companion
Click Start, point to Search, and then click For Files or Folders.
Click Change preferences.
Click Change files and folders search behavior.

Click Advanced to quickly display the options to search for files and folders.
For Search Options, put a check next to Advanced Options.
Now put a check next to :
Search system folders
Search hidden files and folders
Search Subfolders

In the Search for files or folders named line, input wups.dll
Click the Search Now button.
Delete the copy of wups.dll found in the following folder :

WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup\wups.dll\5.8.0.2469


Now check to ensure that the COM+ Event System is not disabled and is functioning.
Go to Start > Run and type in services.msc
Click OK
Scroll down to COM+ Event System
Double click it
It should be set to Manual.
Click the Start button to see if it functions correctly.
If it does, close the Services console. ( If it doesn't, COM+ needs to be repaired. We'll attempt to repair it in the next post. )
Revisit Windows Update to see if the issue is resolved.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============



STurbo wrote:


Well,

Using the Dial-A-Fix, presented a new/or different problem/error code.

Using DAF allowed me to determine that the secedit.exe file was either corrupt/missing and I was able to download it and continue.

After the DAF completed, I tried the WindowsUpdate again and this time I received the error code 0x8007041D. This was the first time I received a different error code from the 0x80070005. I searched for fixes and it seems that there is a spyware program running? I searched for the software programs named and did not find any. I have the AOL Security installed, but the spyware and virus protection is set on disable( has been since I have been trying to fix the WindowsUpdate).

I also used the Microsoft Malicious Software removal tool and it found no programs to remove. So I am unsure if this is worse because I now have a second problem/error code, or is a step forward because the first problem/error code has now changed to a second error code?

As always thanks for your suggestions,

Sturbo.




"MowGreen [MVP]" wrote:



STurbo,



I also found out that I cannot gain internet access when plugging the computer directly into the dsl modem. I removed the router and the computer would not obtain a usable ip address. I tried plugging in my laptop directly to the router and it worked fine. I plugged the router back in line with my desktop and it would log on fine with an ip address provided by the router.


Plug the laptop directly to the modem. Did it obtain an IP addy ?
If yes, then look at the NIC in the Desktop as being the culprit.
It may need a new driver or, it may be on it's last legs.

Let's try one last step here for the Windows Update issue ...
download Dial-a-fix Full :
http://fileforum.betanews.com/detail/Dialafix_Full/1131569373/2

Click the Policies button.
If any restrictive Policies are listed, click on them, then click the red X. Click the Close button when done or no Policies are listed.
Click the Tools button.
Click on " Flush DNS "
Click Go
Next, scroll down and click on " Reset networking interfaces "
Click Go. Click Close.
Now click the Green check mark. All options should now be selected.
Click Go. Click Exit.
Restart the system and revisit Windows Update.
Any relief ?

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


STurbo wrote:



Hmmm,

Well reregistering did not help.

I also found out that I cannot gain internet access when plugging the computer directly into the dsl modem. I removed the router and the computer would not obtain a usable ip address. I tried plugging in my laptop directly to the router and it worked fine. I plugged the router back in line with my desktop and it would log on fine with an ip address provided by the router.

I called dsl tech and they tried to reset the ip several times and nothing worked. I am beginning to think this system is on its last leg, as there must be something seriously wrong as I am finding more and more issues. I also realized that the Flash player was not working properly and went to the Macromedia site to download a new version and was unable to, after starting the download the system would not finish the install, but the system did not lock up.

I am wondering if buying a new harddrive and doing a fresh install of windows would be the next logical step?
Would I be able to use the original as a slave and access the data, or would that not work since that drive would already have a operating system on it?
I am totally confused at this point, since all the fixes that work for everybody else don't seem to affect my system either better or worse???







"MowGreen [MVP]" wrote:




Also, I do have Linksys router, but the computer is the only one plugged into it, and I have had it for a while and used to be able to get updates, so I don't know if something has changed?


Try connecting the system directly to the modem with an ethernet cable, please. This way we can eliminate the router as the cause of the issue.

The error message for wuauclt.exe is correct. Sorry about including that file to reregister ... it was a mistake on my part, STurbo.

Please reregister these 2 files, also.
Start > Run ( press Enter after each entry ) :

regsvr32 qmgr.dll

regsvr32 qmgrprxy.dll

Retry Windows Update if connecting directly to the modem didn't resolve the issue.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


STurbo wrote:




Mow,

When trying to register the files, the "wuauclt.exe" file came back with an error.

It said file was "loaded, but the DllRegisterServer entry Point was not found." & "the file does not appear to be a .Dll or .OCX file"

Also, I do have Linksys router, but the computer is the only one plugged into it, and I have had it for a while and used to be able to get updates, so I don't know if something has changed?

Thanks for your help.

Jason.






"MowGreen [MVP]" wrote:





For the 0x80070005 error, click Start > Run > Type the follow commands in the Open box (one at a time, in sequence), press Enter after entering each line :

regsvr32 C:\WINDOWS\system32\wuapi.dll

regsvr32 C:\WINDOWS\system32\wuauclt.exe

regsvr32 C:\WINDOWS\system32\wuaueng.dll

regsvr32 C:\WINDOWS\system32\atl.dll

regsvr32 C:\WINDOWS\system32\wucltui.dll

regsvr32 C:\WINDOWS\system32\wups.dll

*** If the system is configured for Microsoft Update, click the Change settings link in the left frame and opt out of Microsoft Update in the right frame. ***
Close IE and then run regsvr32 for the files listed above BEFORE you visit Windows Update, please.

Is this system on a home network behind a router that has a hardware firewall ?

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


STurbo wrote:





Well,
if you can believe this, the communication between my current (3rd case number tech) is the worst. The first two techs, the emails were pretty consistent about 24 hrs, even the second one was consistent with his replies until he gave his final suggestion, then I never heard from him again. I am currently awaiting a response from the third case tech and it has been almost 3 full days.
I have been still searching through posts and forums for any similar cases. As of now, I have what I can tell is 3 errors:From the Update log:

1: Failed to get CacheFile registry value key for binary wups.dll

2: Failed to get CacheFile registry value key for binary wups2.dll

3: Could not move C:\Windows\system32\wuapi.dll to C:\Windows\system32
\wuapi.dllwusetup.1956109.bak due to 0x80070020

4: Setup failed while processing registry operations, error 0x80070005

Setup FATAL: Install Updated Binaries failed with error 0x80070005
Wuweb FATAL: Install Updated Binaries failed with error:0x80070005
WuWeb FATAL: UpdateClientWorker failed: error 0x80070005

Those are from the %windir%\Windowsupdate.log


I searched the 0x80070020 and it says for Antivirus programs that use realtime scanning, I searched for all the listed
.

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