Re: Windows Update Failure; Tech Abaondoned Me

Sturbo,

Show hidden files, folders, and system files :
http://www.xtra.co.nz/help/0,,4155-1916458,00.html

To view this file one has to use Search, it will not show in either Windows Explorer nor My Computer.
To change the appearance of Search Companion
Click Start, point to Search, and then click For Files or Folders.
Click Change preferences.
Click Change files and folders search behavior.

Click Advanced to quickly display the options to search for files and folders.
For Search Options, put a check next to Advanced Options.
Now put a check next to :
Search system folders
Search hidden files and folders
Search Subfolders

In the Search for files or folders named line, input wups.dll
Click the Search Now button.
Delete the copy of wups.dll found in the following folder :

WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup\wups.dll\5.8.0.2469


Now check to ensure that the COM+ Event System is not disabled and is functioning.
Go to Start > Run and type in services.msc
Click OK
Scroll down to COM+ Event System
Double click it
It should be set to Manual.
Click the Start button to see if it functions correctly.
If it does, close the Services console. ( If it doesn't, COM+ needs to be repaired. We'll attempt to repair it in the next post. )
Revisit Windows Update to see if the issue is resolved.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============



STurbo wrote:

Well,

Using the Dial-A-Fix, presented a new/or different problem/error code.

Using DAF allowed me to determine that the secedit.exe file was either corrupt/missing and I was able to download it and continue.

After the DAF completed, I tried the WindowsUpdate again and this time I received the error code 0x8007041D. This was the first time I received a different error code from the 0x80070005.

I searched for fixes and it seems that there is a spyware program running? I searched for the software programs named and did not find any. I have the AOL Security installed, but the spyware and virus protection is set on disable( has been since I have been trying to fix the WindowsUpdate).

I also used the Microsoft Malicious Software removal tool and it found no programs to remove.

So I am unsure if this is worse because I now have a second problem/error code, or is a step forward because the first problem/error code has now changed to a second error code?

As always thanks for your suggestions,

Sturbo.




"MowGreen [MVP]" wrote:


STurbo,


I also found out that I cannot gain internet access when plugging the computer directly into the dsl modem. I removed the router and the computer would not obtain a usable ip address. I tried plugging in my laptop directly to the router and it worked fine. I plugged the router back in line with my desktop and it would log on fine with an ip address provided by the router.

Plug the laptop directly to the modem. Did it obtain an IP addy ?
If yes, then look at the NIC in the Desktop as being the culprit.
It may need a new driver or, it may be on it's last legs.

Let's try one last step here for the Windows Update issue ...
download Dial-a-fix Full :
http://fileforum.betanews.com/detail/Dialafix_Full/1131569373/2

Click the Policies button.
If any restrictive Policies are listed, click on them, then click the red X. Click the Close button when done or no Policies are listed.
Click the Tools button.
Click on " Flush DNS "
Click Go
Next, scroll down and click on " Reset networking interfaces "
Click Go. Click Close.
Now click the Green check mark. All options should now be selected.
Click Go. Click Exit.
Restart the system and revisit Windows Update.
Any relief ?

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


STurbo wrote:


Hmmm,

Well reregistering did not help.

I also found out that I cannot gain internet access when plugging the computer directly into the dsl modem. I removed the router and the computer would not obtain a usable ip address. I tried plugging in my laptop directly to the router and it worked fine. I plugged the router back in line with my desktop and it would log on fine with an ip address provided by the router.

I called dsl tech and they tried to reset the ip several times and nothing worked.

I am beginning to think this system is on its last leg, as there must be something seriously wrong as I am finding more and more issues. I also realized that the Flash player was not working properly and went to the Macromedia site to download a new version and was unable to, after starting the download the system would not finish the install, but the system did not lock up.

I am wondering if buying a new harddrive and doing a fresh install of windows would be the next logical step?

Would I be able to use the original as a slave and access the data, or would that not work since that drive would already have a operating system on it?

I am totally confused at this point, since all the fixes that work for everybody else don't seem to affect my system either better or worse???







"MowGreen [MVP]" wrote:



Also, I do have Linksys router, but the computer is the only one plugged into it, and I have had it for a while and used to be able to get updates, so I don't know if something has changed?

Try connecting the system directly to the modem with an ethernet cable, please. This way we can eliminate the router as the cause of the issue.

The error message for wuauclt.exe is correct. Sorry about including that file to reregister ... it was a mistake on my part, STurbo.

Please reregister these 2 files, also.
Start > Run ( press Enter after each entry ) :

regsvr32 qmgr.dll

regsvr32 qmgrprxy.dll

Retry Windows Update if connecting directly to the modem didn't resolve the issue.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


STurbo wrote:



Mow,

When trying to register the files, the "wuauclt.exe" file came back with an error.

It said file was "loaded, but the DllRegisterServer entry Point was not found." & "the file does not appear to be a .Dll or .OCX file"

Also, I do have Linksys router, but the computer is the only one plugged into it, and I have had it for a while and used to be able to get updates, so I don't know if something has changed?

Thanks for your help.

Jason.






"MowGreen [MVP]" wrote:




For the 0x80070005 error, click Start > Run > Type the follow commands in the Open box (one at a time, in sequence), press Enter after entering each line :

regsvr32 C:\WINDOWS\system32\wuapi.dll

regsvr32 C:\WINDOWS\system32\wuauclt.exe

regsvr32 C:\WINDOWS\system32\wuaueng.dll

regsvr32 C:\WINDOWS\system32\atl.dll

regsvr32 C:\WINDOWS\system32\wucltui.dll

regsvr32 C:\WINDOWS\system32\wups.dll

*** If the system is configured for Microsoft Update, click the Change settings link in the left frame and opt out of Microsoft Update in the right frame. ***
Close IE and then run regsvr32 for the files listed above BEFORE you visit Windows Update, please.

Is this system on a home network behind a router that has a hardware firewall ?

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


STurbo wrote:




Well,

if you can believe this, the communication between my current (3rd case number tech) is the worst. The first two techs, the emails were pretty consistent about 24 hrs, even the second one was consistent with his replies until he gave his final suggestion, then I never heard from him again. I am currently awaiting a response from the third case tech and it has been almost 3 full days.

I have been still searching through posts and forums for any similar cases. As of now, I have what I can tell is 3 errors:From the Update log:

1: Failed to get CacheFile registry value key for binary wups.dll

2: Failed to get CacheFile registry value key for binary wups2.dll

3: Could not move C:\Windows\system32\wuapi.dll to C:\Windows\system32
\wuapi.dllwusetup.1956109.bak due to 0x80070020

4: Setup failed while processing registry operations, error 0x80070005

Setup FATAL: Install Updated Binaries failed with error 0x80070005
Wuweb FATAL: Install Updated Binaries failed with error:0x80070005
WuWeb FATAL: UpdateClientWorker failed: error 0x80070005

Those are from the %windir%\Windowsupdate.log


I searched the 0x80070020 and it says for Antivirus programs that use realtime scanning, I searched for all the listed anti-virus programs and the only one I can find is the AOL Security, but I had disabled that a long time age to eliminate it.


I am really just sick of this and I am considering just getting another system,(just a tower package and use my current peripherals). I kind of feel like that is their goal to make you give up and purchase another system, and know that you will have to get another system using Windows so they don't lose anything anyway.

Thanks for your follow up MowGreen, and encouragement.

It seems like more and more these days that when you buy something from a company they provide little or worthless support, and the endusers seem to know more then the techs.

"MowGreen [MVP]" wrote:





. If I didn't know better, I would say they are actually reading from a script, Hence the same responses and fixes to try in the same order.

They start off from a script ;) The first tech may have not been long for the job and then transferred you to a second on.
One has to be fortunate to hook up with a tech who actually knows what they're doing. When contacting one PC manufacturer that I won't mention, one has to be extremely fortunate in finding someone who knows their stuff.

Suggest you persist with the 3rd case number. If the issue is not resolved, please email me at mowgreenATgeemail.com
(replace the AT with an @; drop the "ee" from the .com address ;)
I will contact *someone* who knows Product and Support Services.

Since you can not install Critical (security) Updates, you are also entitled to free phone support. Let's see if we can get this resolved with the case number, first.

Hang in there,
MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============



STurbo wrote:





MowGreen,

I have two case numbers SRZ060625001920 & SRX060701602487

The first case # the tech said they could not help me any further and were transferring me to another tech, which is where the second case number comes from. New tech so new case number, he went through a few steps and then when they did not work he said to do the reinstall using the Windows disk. When that did not work, I emailed him back and never heard from him again.


I now have a third case number SRZ060723000779. I resubmitted a help question for the same problem.

What really bothers me is that I think the tech responses are auto generated. In multiple cases in my return emails I note "specific" items and faults and they totally ignore my question. I say something like "In the windows update log this file says Fatal error" and the tech says nothing about it.

Since I have submitted the same question, and am dealing with two different techs, I find it odd that their suggestions and responses seem to be EXACTLY the same and in the same order. If I didn't know better, I would say they are actually reading from a script, Hence the same responses and fixes to try in the same order.

I also wrote this information in my current email response with the current tech and said I was unhappy with the direction the case was going because I stated that it seems like they are reading a set script instead of providing individual help. The tech response made no mention of anything except what sounded like an autogenerated response of "I am sorry this did not solve your problem, lets try this....."

To say I am unhappy at this point would be an extreme understatement.

Thanks for trying to help me out though, at this point it feels weird to get a response that actually reflects on a previous statement.

"MowGreen [MVP]" wrote:






Not sure if you've seen my post, but MS needs the case number to investigate why you have not received a response to your emails.
Here's the response to the issue from someone at MS :

.