Re: Windows Update Failure; Tech Abaondoned Me

Some possibilities:-

0x8007041D - 2147023843 - ERROR_SERVICE_REQUEST_TIMEOUT
The service did not respond to the start or control request in a timely
fashion

1. You receive a "0x8007041D" error when you visit the Windows Update Web
site
http://support.microsoft.com/?scid=kb;en-us;902322


2. Retry WU later, sometimes the servers are under stress conditions.

Still no joy -


3. Check the Event Viewer to see if there is any specific errors regarding
services
Start/Run/Eventvwr.msc


4. Posted by: Mila -
<snip> In my case it was wups.dll in
C:\WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup\wups.dll\5.8.0.2469
folder. After removing this file, windowsupdate works great.
Mila <snip>

5. Some additional information on this error from Torgeir, Microsoft MVP

<snip>

Hi,

If the things in TaurArian's post didn't apply or work, it is most likely a
COM+ issue.

First, verify that the "COM+ Event System" service is not disabled or not
functioning:

Press Start and Run, and then run this command:
services.msc

Locate the "COM+ Event System" entry, and double click on it. Startup type
should be set to "Manual", and if the service is not already running, press
the Start button to see if it starts successfully.

If the steps above where ok, see if the steps in this previous post fixes
the problem (applies to WinXP as well):

From: DBQ <DBQ@xxxxxxxxxxxxxxxxxxxxxxxxx>
Subject: Re: 0x8007041D W2K Server Try All
Date: Fri, 23 Sep 2005 14:30:03 -0700
Message-ID: <B7B2BCF2-44EB-46AA-95B1-00A42DCB35E1@xxxxxxxxxxxxx>
Newsgroups: microsoft.public.windowsupdate

<quote>
We with a little help from MS It is fixed.

Two issued needed repairing.

1. COM+,
This required cleaning up a damaged COM+ catalog details at:
http://support.microsoft.com/?id=315296

2. Replacement of the HKEY_LOCAL_MACHINE\Software\Microsoft
\Windows NT\CurrentVersion\Svchost for another working machine.

</quote>

--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
<snip>




--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping
the information current)


"STurbo" <STurbo@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:096E6077-9EEC-4036-B59A-3B996F4454BA@xxxxxxxxxxxxxxxx
| Well,
|
| Using the Dial-A-Fix, presented a new/or different problem/error code.
|
| Using DAF allowed me to determine that the secedit.exe file was either
| corrupt/missing and I was able to download it and continue.
|
| After the DAF completed, I tried the WindowsUpdate again and this time I
| received the error code 0x8007041D. This was the first time I received a
| different error code from the 0x80070005.
|
| I searched for fixes and it seems that there is a spyware program running?
I
| searched for the software programs named and did not find any. I have the
| AOL Security installed, but the spyware and virus protection is set on
| disable( has been since I have been trying to fix the WindowsUpdate).
|
| I also used the Microsoft Malicious Software removal tool and it found no
| programs to remove.
|
| So I am unsure if this is worse because I now have a second problem/error
| code, or is a step forward because the first problem/error code has now
| changed to a second error code?
|
| As always thanks for your suggestions,
|
| Sturbo.
|
|
|
|
| "MowGreen [MVP]" wrote:
|
| > STurbo,
| >
| > > I also found out that I cannot gain internet access when plugging the
| > > computer directly into the dsl modem. I removed the router and the
computer
| > > would not obtain a usable ip address. I tried plugging in my laptop
directly
| > > to the router and it worked fine. I plugged the router back in line
with my
| > > desktop and it would log on fine with an ip address provided by the
router.
| >
| > Plug the laptop directly to the modem. Did it obtain an IP addy ?
| > If yes, then look at the NIC in the Desktop as being the culprit.
| > It may need a new driver or, it may be on it's last legs.
| >
| > Let's try one last step here for the Windows Update issue ...
| > download Dial-a-fix Full :
| > http://fileforum.betanews.com/detail/Dialafix_Full/1131569373/2
| >
| > Click the Policies button.
| > If any restrictive Policies are listed, click on them, then click the
| > red X. Click the Close button when done or no Policies are listed.
| > Click the Tools button.
| > Click on " Flush DNS "
| > Click Go
| > Next, scroll down and click on " Reset networking interfaces "
| > Click Go. Click Close.
| > Now click the Green check mark. All options should now be selected.
| > Click Go. Click Exit.
| > Restart the system and revisit Windows Update.
| > Any relief ?
| >
| > MowGreen [MVP 2003-2006]
| > ===============
| > *-343-* FDNY
| > Never Forgotten
| > ===============
| >
| >
| > STurbo wrote:
| >
| > > Hmmm,
| > >
| > > Well reregistering did not help.
| > >
| > > I also found out that I cannot gain internet access when plugging the
| > > computer directly into the dsl modem. I removed the router and the
computer
| > > would not obtain a usable ip address. I tried plugging in my laptop
directly
| > > to the router and it worked fine. I plugged the router back in line
with my
| > > desktop and it would log on fine with an ip address provided by the
router.
| > >
| > > I called dsl tech and they tried to reset the ip several times and
nothing
| > > worked.
| > >
| > > I am beginning to think this system is on its last leg, as there must
be
| > > something seriously wrong as I am finding more and more issues. I
also
| > > realized that the Flash player was not working properly and went to
the
| > > Macromedia site to download a new version and was unable to, after
starting
| > > the download the system would not finish the install, but the system
did not
| > > lock up.
| > >
| > > I am wondering if buying a new harddrive and doing a fresh install of
| > > windows would be the next logical step?
| > >
| > > Would I be able to use the original as a slave and access the data,
or
| > > would that not work since that drive would already have a operating
system on
| > > it?
| > >
| > > I am totally confused at this point, since all the fixes that work for
| > > everybody else don't seem to affect my system either better or
worse???
| > >
| > >
| > >
| > >
| > >
| > >
| > >
| > > "MowGreen [MVP]" wrote:
| > >
| > >
| > >>>Also, I do have Linksys router, but the computer is the only one
plugged
| > >>>into it, and I have had it for a while and used to be able to get
updates, so
| > >>>I don't know if something has changed?
| > >>
| > >>Try connecting the system directly to the modem with an ethernet
cable,
| > >>please. This way we can eliminate the router as the cause of the
issue.
| > >>
| > >>The error message for wuauclt.exe is correct. Sorry about including
that
| > >>file to reregister ... it was a mistake on my part, STurbo.
| > >>
| > >>Please reregister these 2 files, also.
| > >>Start > Run ( press Enter after each entry ) :
| > >>
| > >>regsvr32 qmgr.dll
| > >>
| > >>regsvr32 qmgrprxy.dll
| > >>
| > >>Retry Windows Update if connecting directly to the modem didn't
resolve
| > >>the issue.
| > >>
| > >>MowGreen [MVP 2003-2006]
| > >>===============
| > >> *-343-* FDNY
| > >>Never Forgotten
| > >>===============
| > >>
| > >>
| > >>STurbo wrote:
| > >>
| > >>
| > >>>Mow,
| > >>>
| > >>>When trying to register the files, the "wuauclt.exe" file came back
with an
| > >>>error.
| > >>>
| > >>>It said file was "loaded, but the DllRegisterServer entry Point was
not
| > >>>found." & "the file does not appear to be a .Dll or .OCX file"
| > >>>
| > >>>Also, I do have Linksys router, but the computer is the only one
plugged
| > >>>into it, and I have had it for a while and used to be able to get
updates, so
| > >>>I don't know if something has changed?
| > >>>
| > >>>Thanks for your help.
| > >>>
| > >>>Jason.
| > >>>
| > >>>
| > >>>
| > >>>
| > >>>
| > >>>
| > >>>"MowGreen [MVP]" wrote:
| > >>>
| > >>>
| > >>>
| > >>>>For the 0x80070005 error, click Start > Run > Type the follow
commands
| > >>>>in the Open box (one at a time, in sequence), press Enter after
entering
| > >>>>each line :
| > >>>>
| > >>>>regsvr32 C:\WINDOWS\system32\wuapi.dll
| > >>>>
| > >>>>regsvr32 C:\WINDOWS\system32\wuauclt.exe
| > >>>>
| > >>>>regsvr32 C:\WINDOWS\system32\wuaueng.dll
| > >>>>
| > >>>>regsvr32 C:\WINDOWS\system32\atl.dll
| > >>>>
| > >>>>regsvr32 C:\WINDOWS\system32\wucltui.dll
| > >>>>
| > >>>>regsvr32 C:\WINDOWS\system32\wups.dll
| > >>>>
| > >>>> *** If the system is configured for Microsoft Update, click the
Change
| > >>>>settings link in the left frame and opt out of Microsoft Update in
the
| > >>>>right frame. ***
| > >>>>Close IE and then run regsvr32 for the files listed above BEFORE you
| > >>>>visit Windows Update, please.
| > >>>>
| > >>>>Is this system on a home network behind a router that has a hardware
| > >>>>firewall ?
| > >>>>
| > >>>>MowGreen [MVP 2003-2006]
| > >>>>===============
| > >>>> *-343-* FDNY
| > >>>>Never Forgotten
| > >>>>===============
| > >>>>
| > >>>>
| > >>>>STurbo wrote:
| > >>>>
| > >>>>
| > >>>>
| > >>>>>Well,
| > >>>>>
| > >>>>>if you can believe this, the communication between my current (3rd
case
| > >>>>>number tech) is the worst. The first two techs, the emails were
pretty
| > >>>>>consistent about 24 hrs, even the second one was consistent with
his replies
| > >>>>>until he gave his final suggestion, then I never heard from him
again. I am
| > >>>>>currently awaiting a response from the third case tech and it has
been almost
| > >>>>>3 full days.
| > >>>>>
| > >>>>>I have been still searching through posts and forums for any
similar cases.
| > >>>>>As of now, I have what I can tell is 3 errors:From the Update log:
| > >>>>>
| > >>>>>1: Failed to get CacheFile registry value key for binary wups.dll
| > >>>>>
| > >>>>>2: Failed to get CacheFile registry value key for binary wups2.dll
| > >>>>>
| > >>>>>3: Could not move C:\Windows\system32\wuapi.dll to
C:\Windows\system32
| > >>>>> \wuapi.dllwusetup.1956109.bak due to 0x80070020
| > >>>>>
| > >>>>>4: Setup failed while processing registry operations, error
0x80070005
| > >>>>>
| > >>>>>Setup FATAL: Install Updated Binaries failed with error 0x80070005
| > >>>>>Wuweb FATAL: Install Updated Binaries failed with error:0x80070005
| > >>>>>WuWeb FATAL: UpdateClientWorker failed: error 0x80070005
| > >>>>>
| > >>>>>Those are from the %windir%\Windowsupdate.log
| > >>>>>
| > >>>>>
| > >>>>>I searched the 0x80070020 and it says for Antivirus programs that
use
| > >>>>>realtime scanning, I searched for all the listed anti-virus
programs and the
| > >>>>>only one I can find is the AOL Security, but I had disabled that a
long time
| > >>>>>age to eliminate it.
| > >>>>>
| > >>>>>
| > >>>>>I am really just sick of this and I am considering just getting
another
| > >>>>>system,(just a tower package and use my current peripherals). I
kind of feel
| > >>>>>like that is their goal to make you give up and purchase another
system, and
| > >>>>>know that you will have to get another system using Windows so they
don't
| > >>>>>lose anything anyway.
| > >>>>>
| > >>>>>Thanks for your follow up MowGreen, and encouragement.
| > >>>>>
| > >>>>>It seems like more and more these days that when you buy something
from a
| > >>>>>company they provide little or worthless support, and the endusers
seem to
| > >>>>>know more then the techs.
| > >>>>>
| > >>>>>"MowGreen [MVP]" wrote:
| > >>>>>
| > >>>>>
| > >>>>>
| > >>>>>
| > >>>>>>>. If I didn't know better, I would say they
| > >>>>>>>are actually reading from a script, Hence the same responses and
fixes to try
| > >>>>>>>in the same order.
| > >>>>>>
| > >>>>>>They start off from a script ;) The first tech may have not been
long
| > >>>>>>for the job and then transferred you to a second on.
| > >>>>>>One has to be fortunate to hook up with a tech who actually knows
what
| > >>>>>>they're doing. When contacting one PC manufacturer that I won't
mention,
| > >>>>>>one has to be extremely fortunate in finding someone who knows
their stuff.
| > >>>>>>
| > >>>>>>Suggest you persist with the 3rd case number. If the issue is not
| > >>>>>>resolved, please email me at mowgreenATgeemail.com
| > >>>>>>(replace the AT with an @; drop the "ee" from the .com address ;)
| > >>>>>>I will contact *someone* who knows Product and Support Services.
| > >>>>>>
| > >>>>>>Since you can not install Critical (security) Updates, you are
also
| > >>>>>>entitled to free phone support. Let's see if we can get this
resolved
| > >>>>>>with the case number, first.
| > >>>>>>
| > >>>>>>Hang in there,
| > >>>>>>MowGreen [MVP 2003-2006]
| > >>>>>>===============
| > >>>>>>*-343-* FDNY
| > >>>>>>Never Forgotten
| > >>>>>>===============
| > >>>>>>
| > >>>>>>
| > >>>>>>
| > >>>>>>STurbo wrote:
| > >>>>>>
| > >>>>>>
| > >>>>>>
| > >>>>>>
| > >>>>>>>MowGreen,
| > >>>>>>>
| > >>>>>>>I have two case numbers SRZ060625001920 & SRX060701602487
| > >>>>>>>
| > >>>>>>>The first case # the tech said they could not help me any further
and were
| > >>>>>>>transferring me to another tech, which is where the second case
number comes
| > >>>>>>>from. New tech so new case number, he went through a few steps
and then when
| > >>>>>>>they did not work he said to do the reinstall using the Windows
disk. When
| > >>>>>>>that did not work, I emailed him back and never heard from him
again.
| > >>>>>>>
| > >>>>>>>
| > >>>>>>>I now have a third case number SRZ060723000779. I resubmitted a
help
| > >>>>>>>question for the same problem.
| > >>>>>>>
| > >>>>>>>What really bothers me is that I think the tech responses are
auto
| > >>>>>>>generated. In multiple cases in my return emails I note
"specific" items and
| > >>>>>>>faults and they totally ignore my question. I say something like
"In the
| > >>>>>>>windows update log this file says Fatal error" and the tech says
nothing
| > >>>>>>>about it.
| > >>>>>>>
| > >>>>>>>Since I have submitted the same question, and am dealing with two
different
| > >>>>>>>techs, I find it odd that their suggestions and responses seem to
be EXACTLY
| > >>>>>>>the same and in the same order. If I didn't know better, I would
say they
| > >>>>>>>are actually reading from a script, Hence the same responses and
fixes to try
| > >>>>>>>in the same order.
| > >>>>>>>
| > >>>>>>>I also wrote this information in my current email response with
the current
| > >>>>>>>tech and said I was unhappy with the direction the case was going
because I
| > >>>>>>>stated that it seems like they are reading a set script instead
of providing
| > >>>>>>>individual help. The tech response made no mention of anything
except what
| > >>>>>>>sounded like an autogenerated response of "I am sorry this did
not solve your
| > >>>>>>>problem, lets try this....."
| > >>>>>>>
| > >>>>>>>To say I am unhappy at this point would be an extreme
understatement.
| > >>>>>>>
| > >>>>>>>Thanks for trying to help me out though, at this point it feels
weird to get
| > >>>>>>>a response that actually reflects on a previous statement.
| > >>>>>>>
| > >>>>>>>"MowGreen [MVP]" wrote:
| > >>>>>>>
| > >>>>>>>
| > >>>>>>>
| > >>>>>>>
| > >>>>>>>
| > >>>>>>>>Not sure if you've seen my post, but MS needs the case number to
| > >>>>>>>>investigate why you have not received a response to your emails.
| > >>>>>>>>Here's the response to the issue from someone at MS :
| > >>>>>>>>


.