Re: Windows Update Failure; Tech Abaondoned Me

Not sure if you've seen my post, but MS needs the case number to investigate why you have not received a response to your emails.
Here's the response to the issue from someone at MS :

Hard to say without a case number but cases are not typically closed
without the customers ok and even then, the customer can reopen the case
as long as they are having the same issue. It could be that they are
using the wrong email address and it's not getting picked up by our
system. Example: maybe the support person they spoke to is no longer
with us and they are trying to email that person directly. Again, hard
to say. With literally thousands of support cases per month, it would be
impossible to execute perfectly on all of them though we do try. Overall
customer satisfaction with our support is pretty good.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============



STurbo wrote:

I'm sorry, I don't quite understand how to do that, could you give me a little more details.

Thanks.

"Robin Walker [MVP]" wrote:


STurbo <STurbo@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:


As for the Regmon Utility, I do not locate any "Access Denied"
results.

In which case, it might be a file-system "Access Denied" rather than a Registry one. Try using Sysinternals "FileMon" in a similar manner during the update, to see if there are some file or folder permissions set wrongly.

--
Robin Walker [MVP Networking]
rdhw@xxxxxxxxx



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