Re: Windows Update Failure; Tech Abaondoned Me

Also, I do have Linksys router, but the computer is the only one plugged into it, and I have had it for a while and used to be able to get updates, so I don't know if something has changed?

Try connecting the system directly to the modem with an ethernet cable, please. This way we can eliminate the router as the cause of the issue.

The error message for wuauclt.exe is correct. Sorry about including that file to reregister ... it was a mistake on my part, STurbo.

Please reregister these 2 files, also.
Start > Run ( press Enter after each entry ) :

regsvr32 qmgr.dll

regsvr32 qmgrprxy.dll

Retry Windows Update if connecting directly to the modem didn't resolve the issue.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


STurbo wrote:

Mow,

When trying to register the files, the "wuauclt.exe" file came back with an error.

It said file was "loaded, but the DllRegisterServer entry Point was not found." & "the file does not appear to be a .Dll or .OCX file"

Also, I do have Linksys router, but the computer is the only one plugged into it, and I have had it for a while and used to be able to get updates, so I don't know if something has changed?

Thanks for your help.

Jason.






"MowGreen [MVP]" wrote:


For the 0x80070005 error, click Start > Run > Type the follow commands in the Open box (one at a time, in sequence), press Enter after entering each line :

regsvr32 C:\WINDOWS\system32\wuapi.dll

regsvr32 C:\WINDOWS\system32\wuauclt.exe

regsvr32 C:\WINDOWS\system32\wuaueng.dll

regsvr32 C:\WINDOWS\system32\atl.dll

regsvr32 C:\WINDOWS\system32\wucltui.dll

regsvr32 C:\WINDOWS\system32\wups.dll

*** If the system is configured for Microsoft Update, click the Change settings link in the left frame and opt out of Microsoft Update in the right frame. ***
Close IE and then run regsvr32 for the files listed above BEFORE you visit Windows Update, please.

Is this system on a home network behind a router that has a hardware firewall ?

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


STurbo wrote:


Well,

if you can believe this, the communication between my current (3rd case number tech) is the worst. The first two techs, the emails were pretty consistent about 24 hrs, even the second one was consistent with his replies until he gave his final suggestion, then I never heard from him again. I am currently awaiting a response from the third case tech and it has been almost 3 full days.

I have been still searching through posts and forums for any similar cases. As of now, I have what I can tell is 3 errors:From the Update log:

1: Failed to get CacheFile registry value key for binary wups.dll

2: Failed to get CacheFile registry value key for binary wups2.dll

3: Could not move C:\Windows\system32\wuapi.dll to C:\Windows\system32
\wuapi.dllwusetup.1956109.bak due to 0x80070020

4: Setup failed while processing registry operations, error 0x80070005

Setup FATAL: Install Updated Binaries failed with error 0x80070005
Wuweb FATAL: Install Updated Binaries failed with error:0x80070005
WuWeb FATAL: UpdateClientWorker failed: error 0x80070005

Those are from the %windir%\Windowsupdate.log


I searched the 0x80070020 and it says for Antivirus programs that use realtime scanning, I searched for all the listed anti-virus programs and the only one I can find is the AOL Security, but I had disabled that a long time age to eliminate it.


I am really just sick of this and I am considering just getting another system,(just a tower package and use my current peripherals). I kind of feel like that is their goal to make you give up and purchase another system, and know that you will have to get another system using Windows so they don't lose anything anyway.

Thanks for your follow up MowGreen, and encouragement.

It seems like more and more these days that when you buy something from a company they provide little or worthless support, and the endusers seem to know more then the techs.

"MowGreen [MVP]" wrote:



. If I didn't know better, I would say they are actually reading from a script, Hence the same responses and fixes to try in the same order.

They start off from a script ;) The first tech may have not been long for the job and then transferred you to a second on.
One has to be fortunate to hook up with a tech who actually knows what they're doing. When contacting one PC manufacturer that I won't mention, one has to be extremely fortunate in finding someone who knows their stuff.

Suggest you persist with the 3rd case number. If the issue is not resolved, please email me at mowgreenATgeemail.com
(replace the AT with an @; drop the "ee" from the .com address ;)
I will contact *someone* who knows Product and Support Services.

Since you can not install Critical (security) Updates, you are also entitled to free phone support. Let's see if we can get this resolved with the case number, first.

Hang in there,
MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============



STurbo wrote:



MowGreen,

I have two case numbers SRZ060625001920 & SRX060701602487

The first case # the tech said they could not help me any further and were transferring me to another tech, which is where the second case number comes from. New tech so new case number, he went through a few steps and then when they did not work he said to do the reinstall using the Windows disk. When that did not work, I emailed him back and never heard from him again.


I now have a third case number SRZ060723000779. I resubmitted a help question for the same problem.

What really bothers me is that I think the tech responses are auto generated. In multiple cases in my return emails I note "specific" items and faults and they totally ignore my question. I say something like "In the windows update log this file says Fatal error" and the tech says nothing about it.

Since I have submitted the same question, and am dealing with two different techs, I find it odd that their suggestions and responses seem to be EXACTLY the same and in the same order. If I didn't know better, I would say they are actually reading from a script, Hence the same responses and fixes to try in the same order.

I also wrote this information in my current email response with the current tech and said I was unhappy with the direction the case was going because I stated that it seems like they are reading a set script instead of providing individual help. The tech response made no mention of anything except what sounded like an autogenerated response of "I am sorry this did not solve your problem, lets try this....."

To say I am unhappy at this point would be an extreme understatement.

Thanks for trying to help me out though, at this point it feels weird to get a response that actually reflects on a previous statement.

"MowGreen [MVP]" wrote:




Not sure if you've seen my post, but MS needs the case number to investigate why you have not received a response to your emails.
Here's the response to the issue from someone at MS :




Hard to say without a case number but cases are not typically closed
without the customers ok and even then, the customer can reopen the case
as long as they are having the same issue. It could be that they are
using the wrong email address and it's not getting picked up by our
system. Example: maybe the support person they spoke to is no longer
with us and they are trying to email that person directly. Again, hard
to say. With literally thousands of support cases per month, it would be
impossible to execute perfectly on all of them though we do try. Overall
customer satisfaction with our support is pretty good.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============



STurbo wrote:




I'm sorry, I don't quite understand how to do that, could you give me a little more details.

Thanks.

"Robin Walker [MVP]" wrote:





STurbo <STurbo@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:





As for the Regmon Utility, I do not locate any "Access Denied"
results.

In which case, it might be a file-system "Access Denied" rather than a Registry one. Try using Sysinternals "FileMon" in a similar manner during the update, to see if there are some file or folder permissions set wrongly.

--
Robin Walker [MVP Networking]
rdhw@xxxxxxxxx




.

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