Re: 0x800A1391

Try adding the following sites to the IE Trusted Sites zone

http://update.microsoft.com
http://download.windowsupdate.microsoft.com

You may need to uncheck "Require Server Verification (https:) for all sites in
this zone to add these sites.
Recheck when finished.


--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


"BobD" <BobD@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:14C14F71-E098-4A55-A606-26EE125CF38A@xxxxxxxxxxxxxxxx
| Hi Patti, I have encountered the error you posted a solution for but I still
| have the problem. When I enter the trusted web sites the addresses are not
| accepted due to " a format" problem. I tried some of their valid addresses
| but all are rejected. BTW, I also tried other solutions (zone alarm fixes &
| shutting it down) that pertain to this error message but none work. I did
| download the CWshredder SW, ran it and did not find any malware. Do you have
| a work around for entering the trusted web addresses?
|
| Thanks in advance.
|
| Bob
|
|
| "MowGreen [MVP]" wrote:
|
| > Correction ... it's Patti MacLeod, MS-MVP.
| > Sorry, Patti.
| >
| > MG
| >
| > MowGreen [MVP] wrote:
| >
| > > Posted by Pattie McLeod, MS-MVP, Windows Shell/User :
| > >
| > >> Have a look at this MSKB article:
| > >>
| > >> You receive an "Initialization error 0x800A1391" error message and the
| > >> Windows Update Web site does not appear
| > >> http://support.microsoft.com/?scid=836961
| > >> In addition to the four URLs listed in step#6, add these two URLs:
| > >> http://v5.windowsupdate.microsoft.com
| > >> https://v5.windowsupdate.microsoft.com
| > >>
| > >> If you still receive that error message when attempting to connect to the
| > >> Windows Update site, then you may have malware (specifically, a
| > >> CoolWebSearch variant) present on your computer. D/load the standalone
| > >> version of CWShredder from here:
| > >> http://www.intermute.com/spysubtract/cwshredder_download.html
| > >> Once it has been d/loaded, restart your computer in Safe Mode and run
| > >> CWShredder.
| > >> Once CWShredder has run, and any nasties removed, restart your
| > >> computer in
| > >> Normal mode and see if you can now access the Windows Update site.
| > >>
| > >> Regards,
| > >>
| > >> --
| > >> Patti MacLeod
| > >> Microsoft MVP - Windows Shell/User
| > >
| > >
| > > The Windows Update Troubleshooter also has this as a resolution :
| > >
| > >> 1. Add the following Trusted Sites: Start Internet Explorer. On the
| > >> Tools menu, click Internet Options. Click the Security tab. Click the
| > >> Trusted sites icon. Click the Sites button. Clear the Require server
| > >> verification (https:) for all sites in this zone check box. Use the
| > >> Add button next to the Add this Web site to the zone box to add the
| > >> following sites:
| > >> http://*.update.microsoft.com
| > >> https://*.update.microsoft.com
| > >> http://download.windowsupdate.com
| > >>
| > >> Click OK.
| > >
| > >
| > >
| > > MowGreen [MVP 2003-2006]
| > > ===============
| > > *-343-* FDNY
| > > Never Forgotten
| > > ===============
| > >
| > >
| > >
| > > Joe wrote:
| > >
| > >> when i go to the windows update page, i get the following. what
| > >> should i do to fix it?
| > >>
| > >>
| > >> [Error number: 0x800A1391] The website has encountered a problem and
| > >> cannot display the page you are trying to view. The options provided
| > >> below might help you solve the problem. For self-help options:
| > >> Frequently Asked Questions
| > >>
| > >> Find Solutions
| > >>
| > >> Windows Update Newsgroup For assisted support options:
| > >> Microsoft Online Assisted Support (no-cost for Windows Update issues)
| > >> Read more about steps you can take to resolve this problem (error
| > >> number 0x800A1391) yourself.
| > >>
| > >>
| > >>
| >


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