Re: Newest updates causing me a lot of problems

Thank you for the feedback.

It's true that Guided Help is not a diagnostic tool - we don't try to
figure which solution to attempt. Currently, we are more a solution
for easily completing a (potentially complex) task than for figuring
out what set of steps you need in the first place. Guided Help is only
a small part of the complete support solution including diagnostic
tools, product support staff, and communities like this. We're looking
at how to make these be more connected so that the needle is found for
you.

I'll bring it up in our meeting next week, too.

Thanks,
James

Dorre wrote:
If you don't have an errorcode or bsod, the Guided Help is useless if you are
looking for an answer solving any problem.
It's like searching for a needle in a haystack.


"jamesfinnigan@xxxxxxxxx" wrote:

Hi Denise,

I'm one of the Guided Help developers and I'd like to hear more about
why you feel Guided Help is "handing Daniel to the lions". Can you
tell me a little more?

Thanks,
James

HartsVideo wrote:
Ghost, Acronis and BootItNG are programs that I'd consider and I'm going to
look into them. I use EmergencyUtils and have msconfig, regedit and taskmgr
to fall back on, so imaging is important and I'm glad you mentioned it.

I personally think tha Guided Help at Microsoft is like handing Daniel to
the lions. Tweaks just aren't going to help. System Restore by Microsoft
should have restored my pc to exactly the way it was when I created the
restore point but it didn't because it wanted some files to remain in my pc.
Microsoft isn't out to help others, only itself. I've found it to be
untrustworthy and I'll rely on other means before I think about turning to
Microsoft's programs and products.

Denise

==================================

"Michael Jennings" wrote:

When you hit that golden moment, image the drive to be able to restore it.
Ghost, Acronis and BootItNG are available drive imaging programs.
Windows' System Restore does an incomplete job, as you have found.

Guided Help is a new feature at Microsoft Search to help repair things:
http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=global&query=kbacw&;

"Dorre" <Dorre@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:2767C79C-2134-419C-B9E5-4730752C9553@xxxxxxxxxxxxxxxx
At this time I think buying Windows XP Prof. was a waste of money and TIME!
Since the purchase (complete system) it took me one month and a half to get
all software running without conflicts. A short moment of joy, as everything
was running fast, stable and surfing on the net was faster than ever.
But then... an automatic update f####d the system.
Booting ok, but as soon as internet connection is made, everything is a drag.
Surfing is no fun anymore, as it sometimes takes more than a minute just to
open a website.
Restoring to a point prior to the update is useless, no matter how far in
history I go back. I guess some systemfiles were overwritten.
This really s###s.
I tried to seek answers to the problem on the net (with mmmmmmuch patience),
but none found.
Thanks a lot Microsoft.

Where can I find software that (actually) finds and repairs errors in my
Windows XP prof. system?


"Glenn Strazds" wrote:

Yes I to am having problems since the last update only!

My Firefox works then stops working - I want click on to load a message from
my e-mail account - nothing happens; the touch pad works then stops working;
I can tap it then the tapper no longer works?

More things are happening I guess roll back the install, and say here OK
please fix this

Thanks Glenn Strazds


"HartsVideo" wrote:

I have Windows XP Pro. For the past few weeks, Microsoft updates have been
causing me serious problems. Today, RegSeeker quit working right after I
downloaded and installed the new Microsoft updates. I did a system restore
to a restore point that I created prior to installing the updates and
RegSeeker worked fine again.

Two weeks ago, the updates caused my pc to not fully boot. I had to boot
into Safe Mode and uninstall the updates and my pc worked fine again.

Last week the updates caused my pc to drag along as if it were 15 yrs old
and everything was choppy. I did another system restore to a point prior to
the updates being installed and my pc worked fine again.

Today the new updates that I downloaded and installed caused RegSeeker to
stop working and maybe other programs wouldn't have worked, but I didn't try
to run any others to see. If it weren't for the fact that I wanted to spend
today getting my pc in shape, which included running RegSeeker, I wouldn't
have known that today's updates caused program(s) to stop working and it
might have been too late for me to do a System Restore in a few weeks because
all restore points prior to today would no longer have been in my pc.

What's going on with Microsoft's updates? All they're causing is serious
problems for me! I have a registered version of Windows so I shouldn't have
any problems with the updates.

Denise







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