Re: Windows Update Problems

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Some progress but 2 steps forward and one back!!

System Restore is now working and PC reboot occurs without problem BUT:

Go to Windows Up date and there are 5 critical updates - kb918439, kb916281,
kb918547, kb917344, kb917344. Following install instruction kb918439,
kb916281,kb917344 and kb917344 all (apparently - see below) successfully
installed but kb918547 fails.

But when I run Windows Update again it shows kb916281 and kb917344 as
outstanding critical updates despite prior confirmation of successful install
(checked on installation history) as well as showing kb918547 as outstanding
critical update.

This was all done with my antivirus (AVG) switched off.

Would appreciate further help.

"MowGreen [MVP]" wrote:

ARP is Add/Remove Programs in the Control Panel. The updates listed
there *should* be able to be removed.
Is System Restore functioning ? Suggest you follow the steps laid out
here to find out if it is irreparably broken :
How to Start the System Restore Tool from a Command Prompt
http://support.microsoft.com/kb/279736/

If SR still will not function from a Command Prompt, then follow
Method 3 on this page :

Error Message: System Restore Was Unable to Create a Restore Point
http://support.microsoft.com/kb/303354

After doing the above you can safely delete the _RESTORE oldrest folder.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


ASP wrote:

What is ARP? The updates may be listed but usually cannot remove.

Tried System Restore and restore to known correct registry ie: one that
worked ok in the past (used scanreg /restore)

Am using AVG

Many thanks

"MowGreen" wrote:


I cannot use add/remove to uninstall problematic updates as I am using
Windows Me.

The updates ARE listed in ARP in Win ME. Check it again.


I don't think that it is a Registry problem as I have checked registry using
Scanreg and am told that no errors found.

Did you attempt RESTORING the registry to a known, good copy ?
Checking the registry does not restore a known good.

What is the installed antivirus software?


MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============



ASP wrote:

Have tried method set out in "http://support.microsoft.com/kb/274092";. Having
removed wininit.ini file coulds run restore but restore operation failed.

I cannot use add/remove to uninstall problematic updates as I am using
Windows Me.

I don't think that it is a Registry problem as I have checked registry using
Scanreg and am told that no errors found.

The problem seems to be with "System Files" - see original posting.

Any other suggestions gratefully received.

"MowGreen" wrote:


See if this MSKB article provides a resolution to the System Restore issue :

Error Message: System Restore Cannot Run Until You Restart the Computer
http://support.microsoft.com/kb/274092

If you utilized System Restore, the previously installed updates are no
longer present and need to be reinstalled.
Strongly suggest you use Add/Remove Programs to uninstall problematic
updates instead of SR.

If the above MSKB provides no resolution to the System Restore issue,
please read this one :

Error Message: System Restore Was Unable to Create a Restore Point
http://support.microsoft.com/kb/303354

Both articles recommend running the registry checker.
Method 3 in the second article provides a means for renaming the restore
directory so that it can be rebuilt automatically by Win ME.


MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


ASP wrote:

I am running Windows Me.

The latest Windows Update had 5 programs - kb918547, kb917344, kb916281,
kb917734, kb 918439.

When I downloaded all 5 and sought to install one failed viz: kb918547.

On rebooting/start up of computer I now get the following message

"Windows is bypassing your startup files

Please wait while setup updates your configuration files
This may take a few minutes........

File not found. Windows could not upgrade one or more system files before
restarting"

When I went back to Windows Update and try to download and install kb918547
again it again fails to install.

It also shows the other 4 programs as critical updates even though they were
successfully downloaded and installed (confirmed on installation history)

What do I need to do to fix this problem? I have tried the web & Microsoft
pages but cannot find the solution.

I did manage to run system restore once but the restore did not work. I now
cannot access system restore - when I try it says that I need to reboot but
after reboot and passing problem described above system restore gives the
same message ie: need to reboot.

Many thanks



.

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