Re: Windows Update Problems

But when I run Windows Update again it shows kb916281 and kb917344 as outstanding critical updates despite prior confirmation of successful install (checked on installation history) as well as showing kb918547 as outstanding critical update.

Are KB916281 and 917344 listed in Add/Remove Programs in the Control Panel as being installed ?
If you show hidden files, folders, and system files :
http://www.xtra.co.nz/help/0,,4155-1916458,00.html
and then navigate to the WINDOWS folder, you should find KB916281.log,
KB917344.log, and KB918547.log.
Copy and paste them into your reply.

Also, the Event Viewer may provide clues as to why they're not installing. Go to Start, Run, type in

eventvwr.msc

Click OK
Click on Application and look under Type for Error, with the Source being MsiInstaller.
Double click the Error(s) listed for MsiInstaller for possible clues.
Then check the System Event log for errors with the Source being
Windows Update Agent.
You can copy and paste any located errors from the Event Viewer by clicking the file icon under the up and down arrows into your reply.


MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


ASP wrote:
Some progress but 2 steps forward and one back!!

System Restore is now working and PC reboot occurs without problem BUT:

Go to Windows Up date and there are 5 critical updates - kb918439, kb916281, kb918547, kb917344, kb917344. Following install instruction kb918439, kb916281,kb917344 and kb917344 all (apparently - see below) successfully installed but kb918547 fails.

But when I run Windows Update again it shows kb916281 and kb917344 as outstanding critical updates despite prior confirmation of successful install (checked on installation history) as well as showing kb918547 as outstanding critical update.

This was all done with my antivirus (AVG) switched off.

Would appreciate further help.

"MowGreen [MVP]" wrote:

ARP is Add/Remove Programs in the Control Panel. The updates listed there *should* be able to be removed.
Is System Restore functioning ? Suggest you follow the steps laid out here to find out if it is irreparably broken :
How to Start the System Restore Tool from a Command Prompt
http://support.microsoft.com/kb/279736/

If SR still will not function from a Command Prompt, then follow
Method 3 on this page :

Error Message: System Restore Was Unable to Create a Restore Point
http://support.microsoft.com/kb/303354

After doing the above you can safely delete the _RESTORE oldrest folder.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


ASP wrote:

What is ARP? The updates may be listed but usually cannot remove.

Tried System Restore and restore to known correct registry ie: one that worked ok in the past (used scanreg /restore)

Am using AVG

Many thanks

"MowGreen" wrote:


I cannot use add/remove to uninstall problematic updates as I am using Windows Me.
The updates ARE listed in ARP in Win ME. Check it again.


I don't think that it is a Registry problem as I have checked registry using Scanreg and am told that no errors found.
Did you attempt RESTORING the registry to a known, good copy ?
Checking the registry does not restore a known good.

What is the installed antivirus software?


MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============



ASP wrote:

Have tried method set out in "http://support.microsoft.com/kb/274092";. Having removed wininit.ini file coulds run restore but restore operation failed.

I cannot use add/remove to uninstall problematic updates as I am using Windows Me.

I don't think that it is a Registry problem as I have checked registry using Scanreg and am told that no errors found.

The problem seems to be with "System Files" - see original posting.

Any other suggestions gratefully received.

"MowGreen" wrote:


See if this MSKB article provides a resolution to the System Restore issue :

Error Message: System Restore Cannot Run Until You Restart the Computer
http://support.microsoft.com/kb/274092

If you utilized System Restore, the previously installed updates are no longer present and need to be reinstalled.
Strongly suggest you use Add/Remove Programs to uninstall problematic updates instead of SR.

If the above MSKB provides no resolution to the System Restore issue, please read this one :

Error Message: System Restore Was Unable to Create a Restore Point
http://support.microsoft.com/kb/303354

Both articles recommend running the registry checker.
Method 3 in the second article provides a means for renaming the restore directory so that it can be rebuilt automatically by Win ME.


MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


ASP wrote:

I am running Windows Me.

The latest Windows Update had 5 programs - kb918547, kb917344, kb916281, kb917734, kb 918439.

When I downloaded all 5 and sought to install one failed viz: kb918547.

On rebooting/start up of computer I now get the following message

"Windows is bypassing your startup files

Please wait while setup updates your configuration files
This may take a few minutes........

File not found. Windows could not upgrade one or more system files before restarting"

When I went back to Windows Update and try to download and install kb918547 again it again fails to install.

It also shows the other 4 programs as critical updates even though they were successfully downloaded and installed (confirmed on installation history)

What do I need to do to fix this problem? I have tried the web & Microsoft pages but cannot find the solution.

I did manage to run system restore once but the restore did not work. I now cannot access system restore - when I try it says that I need to reboot but after reboot and passing problem described above system restore gives the same message ie: need to reboot.

Many thanks

.

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