Re: Update messing up all Dell Optiplex GX260 computer's graphic drive
- From: "Tom [Pepper] Willett" <tompepper@xxxxxxxxxxxx>
- Date: Thu, 20 Apr 2006 11:12:15 -0500
Driver updates are not supposed to be downloaded automatically. They are
supposed to be done manually by the user as an option using Windows Update
or Microsoft Update. If they've been downloading automatically, something
is wrong.
If you go to Windows Update and click on "Review Your Update History", it
will list whatever has been downloaded and installed together with its
source.
We had one WinXP computer out of 40 that use Automatic Updates revert to
4-bit color and 640 x 480 resolution. We were unable to make any changes.
No different drivers had been installed. We removed all the April updates
and rebooted. Then, manually added each update back one at a time,
rebooting in between each. Each time, the computer booted normally. And,
we had no more problems with resolution or color.
I am of the opinion the issue occurred (in our case) because the anti-virus
autoprotect was running during the download and installation, causing
corruption. When all updates were uninstalled and reinstalled, we did so
with autoprotect off.
Tom
"Mike" <Mike@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:A152E6B5-F55A-4707-BDAF-544D41327588@xxxxxxxxxxxxxxxx
I saw the Dell Inc post...
I guess I didn't realize drivers could be considered critical updates. I
always thought those updates were optional but obviously in some cases
they
are critical.
"Mike" wrote:
I work in a Helpdesk and since 2 days ago, we have been called nonstop by
every user in the field that is using a Dell Optiplex GX260 computer.
These
computers use the integrated Intell 845G video graphics adapter. All
users
report after their computers updated with a new MS update, their computer
reboots in 4 bit graphics mode at 640x480 and is stuck there. This
affects
Win2000 and XP as we've been getting calls on both. With XP we've just
been
rolling back to a early this week and that works but eventually the
comptuer
will probably go and get the same update again. I remoted into one of
these
computers and noticed 4 new updates had been installed the day before
this
happened so I figured it had to be one of those updates. One by one I
removed each update starting with KB908531, then KB911562, KB912812, and
finally KB911567. After removing all 4 updates, the graphic card was
still
stuck in 4bit at 640x480. Everything in the settings tab is grayed out.
Any
ideas on what exactly is causing this?
.
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