Re: Mine RESOLVED: Failed Updates -- and Norton Internet Security

Hello Maurice,

-> (CTRL+ALT+DEL) doesn't react (even after 10 minutes), have to do a brutal reset.

-> Automatic Updates turned off. [Done]

-> IE supports 128 bits

-> The download of the MS Script Engine requires a validation. Guess how the "Continue" button reacts and what it causes? Right, the same what the Custom and Express buttons on the update pages do! Keeping "downpressed" and immediately freezing the whole machine.
Please find the log for this all below.
BTW: According buttons on non-Microsoft web sites are usable as before.

-> Nevertheless, I worked through W U Troubleshooter page's entry "Scan for updates freezes or stops at 0%". Each setting is as it should be.

Please look at this message ID:
news:<204C428F-AA27-4ABC-85FE-D21E0EE73F95@xxxxxxxxxxxxx>
Dwight has the same problem on a newly, "clean" installed system. He considers hardware problems. Well, my system loooks like this:
Memory: 2048MB DDR Infineon
Processor: AMD Athlon64 3500+ S 939 512kB, 200 MHz FSB
Graphics: NVIDIA PCI-Expr. 6600GT. 128MB
MoBo: MSI KBN SLI Platinum, S939 NVIDIA Nforce4, SLI, ATX
OS: MS Windows XP Prof Sb System Builder Version + SP2 + all critical updates till 26 Feb. 2006.

Thanks for your patience, Maurice.

Joachim

Here is the log.
2006-03-08 18:03:21 1836 c3c AU ########### AU: Setting new AU options ###########
2006-03-08 18:03:21 1836 c3c AU # Policy changed, AU restart required = Yes
2006-03-08 18:03:21 1836 c3c AU # AU disabled through User preference
2006-03-08 18:03:21 1836 c3c AU AU Restart required....
2006-03-08 18:03:21 1836 430 AU ########### AU: Initializing Automatic Updates ###########
2006-03-08 18:03:21 1836 430 AU # AU disabled through User preference
2006-03-08 18:03:21 1836 430 AU # AU is disabled, not initializing any handlers
2006-03-08 18:21:50 2508 aa0 Misc =========== Logging initialized (build: 5.8.0.2469, tz: +0100) ===========
2006-03-08 18:21:50 2508 aa0 Misc = Process: C:\Programme\Internet Explorer\IEXPLORE.EXE
2006-03-08 18:21:50 2508 aa0 Misc = Module: C:\WINDOWS\system32\wuapi.dll
2006-03-08 18:21:50 2508 aa0 COMAPI ----------- COMAPI: IUpdateServiceManager::AddService -----------
2006-03-08 18:21:50 2508 aa0 COMAPI - ServiceId = {7971f918-a847-4430-9279-4a52d1efe18d}
2006-03-08 18:21:50 2508 aa0 COMAPI - AuthorizationCabPath = C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
2006-03-08 18:21:50 3980 970 Misc =========== Logging initialized (build: 5.8.0.2469, tz: +0100) ===========
2006-03-08 18:21:50 3980 970 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2006-03-08 18:21:50 3980 970 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-03-08 18:21:50 3980 970 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2006-03-08 18:21:50 2508 aa0 COMAPI - Added service, URL = http://update.microsoft.com/microsoftupdate/
2006-03-08 18:21:50 2508 aa0 COMAPI ----------- COMAPI: IUpdateServiceManager::RegisterServiceWithAU -----------
2006-03-08 18:21:50 2508 aa0 COMAPI - ServiceId = {7971f918-a847-4430-9279-4a52d1efe18d}
2006-03-08 18:21:50 2508 aa0 Misc =========== Logging initialized (build: 5.8.0.2469, tz: +0100) ===========
2006-03-08 18:21:50 2508 aa0 Misc = Process: C:\Programme\Internet Explorer\IEXPLORE.EXE
2006-03-08 18:21:50 2508 aa0 Misc = Module: C:\WINDOWS\system32\muweb.dll
2006-03-08 18:21:50 2508 aa0 Setup *********** Setup: Checking whether self-update is required ***********
2006-03-08 18:21:50 2508 aa0 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2006-03-08 18:21:50 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:50 2508 aa0 Setup * IsUpdateRequired = No
2006-03-08 18:21:51 2508 aa0 Misc =========== Logging initialized (build: 5.8.0.2469, tz: +0100) ===========
2006-03-08 18:21:51 2508 aa0 Misc = Process: C:\Programme\Internet Explorer\IEXPLORE.EXE
2006-03-08 18:21:51 2508 aa0 Misc = Module: C:\WINDOWS\system32\wuweb.dll
2006-03-08 18:21:51 2508 aa0 Setup *********** Setup: Checking whether self-update is required ***********
2006-03-08 18:21:51 2508 aa0 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2006-03-08 18:21:51 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:51 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:51 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:51 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:51 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:51 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:51 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:51 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:51 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:51 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:51 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:51 2508 aa0 Setup * IsUpdateRequired = No
2006-03-08 18:21:59 2508 aa0 COMAPI ----------- COMAPI: IUpdateServiceManager::AddService -----------
2006-03-08 18:21:59 2508 aa0 COMAPI - ServiceId = {7971f918-a847-4430-9279-4a52d1efe18d}
2006-03-08 18:21:59 2508 aa0 COMAPI - AuthorizationCabPath = C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
2006-03-08 18:21:59 3980 970 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2006-03-08 18:21:59 2508 aa0 COMAPI - Added service, URL = http://update.microsoft.com/microsoftupdate/
2006-03-08 18:21:59 2508 aa0 COMAPI ----------- COMAPI: IUpdateServiceManager::RegisterServiceWithAU -----------
2006-03-08 18:21:59 2508 aa0 COMAPI - ServiceId = {7971f918-a847-4430-9279-4a52d1efe18d}
2006-03-08 18:21:59 2508 aa0 Setup *********** Setup: Checking whether self-update is required ***********
2006-03-08 18:21:59 2508 aa0 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2006-03-08 18:21:59 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:59 2508 aa0 Setup * IsUpdateRequired = No
2006-03-08 18:21:59 2508 aa0 Setup *********** Setup: Checking whether self-update is required ***********
2006-03-08 18:21:59 2508 aa0 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2006-03-08 18:21:59 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:59 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:59 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:59 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:59 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:59 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:59 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:59 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:59 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:59 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:59 2508 aa0 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-03-08 18:21:59 2508 aa0 Setup * IsUpdateRequired = No
2006-03-08 18:35:22 1836 448 Misc =========== Logging initialized (build: 5.8.0.2469, tz: +0100) ===========
2006-03-08 18:35:22 1836 448 Misc = Process: C:\WINDOWS\System32\svchost.exe
2006-03-08 18:35:22 1836 448 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-03-08 18:35:22 1836 448 Service *************
2006-03-08 18:35:22 1836 448 Service ** START ** Service: Service startup
2006-03-08 18:35:22 1836 448 Service *********
2006-03-08 18:35:22 1836 448 Agent * WU client version 5.8.0.2469
2006-03-08 18:35:22 1836 448 Agent * SusClientId = 'b54204a7-a6b5-4ac9-a07b-68aca806db1b'
2006-03-08 18:35:22 1836 448 Agent * Base directory: C:\WINDOWS\SoftwareDistribution
2006-03-08 18:35:22 1836 448 Agent * Access type: No proxy
2006-03-08 18:35:22 1836 448 Agent * Network state: Disconnected
2006-03-08 18:35:57 1836 248 Agent *********** Agent: Initializing Windows Update Agent ***********
2006-03-08 18:35:57 1836 248 Agent *********** Agent: Initializing global settings cache ***********
2006-03-08 18:35:57 1836 248 Agent * WSUS server: <NULL>
2006-03-08 18:35:57 1836 248 Agent * WSUS status server: <NULL>
2006-03-08 18:35:57 1836 248 Agent * Target group: (Unassigned Computers)
2006-03-08 18:35:57 1836 248 Agent * Windows Update access disabled: No
2006-03-08 18:35:57 1836 248 DnldMgr Download manager restoring 0 downloads
2006-03-08 18:36:07 1836 448 AU ########### AU: Initializing Automatic Updates ###########
2006-03-08 18:36:07 1836 448 AU # AU disabled through User preference
2006-03-08 18:36:07 1836 448 AU # AU is disabled, not initializing any handlers






-----------------------------------------------------------------------------------------------------------
--

Maurice N ~ MVP wrote:
Hello Joachim,

On a minor note: When the "freeze" happened, did you try to bring up
Task Manager ? (CTRL+ALT+DEL) then close Iexplore?

Turn off Automatic Updates. Here's a quick way to do it.
from main Windows Start menu, select RUN, type in
CMD <Enter-key>

type in
net stop wuauserv <Enter-key>
EXIT <Enter-key>

Check to see what cipher-strength your IE browser supports. IE
main menu, Help > About. Does it show 128-bit for Cipher Strength.

Let's have you download & re-install the MS Script Engine 5.6
(following link for XP & Win2000)
http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en

Go to this W U Troubleshooter page. Scroll down to "Scan for
updates freezes or stops at 0%". Click down arrow to expand.
Try the other steps listed, except for getting new W U controls,
since it looks like you already have them (plus this page is the way
old V4 of Windows Update).

Try Windows Update (Microsoft Update) once more. If no joy, post
back a copy of the last session in the Windows Update log.


Joachim Horn wrote:
Maurice,
first of all, I appreciate very much that you went to great trouble
to solve Glen's and my problems. Thank you.

I've checked the services (they are set as it should be) and the
entries under IE's advanced tab (had to un-check the "Check for
server certificate revocation" line), have added the URLs you
posted in your reply to Glen to the trusted sites, have registered
wups2.dll successfully.
I don't use Norton tools, acceleration tools or "tuning" programs. I
only ran Ad-Aware and two virus scanners before the following test
to be sure that no adware nor viruses or trojans are present. These
scanners were _not_ active when I went to the next step:

I visited the URL https://update.microsoft.com and was immediately
redirected to
http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=de,
i.e., the non-SSL site (German version). It loaded very fast, as
always, and then offered the two known buttons Express and Custom.
Clicking on either of them caused the screen to immediately freeze;
the buttons keep appearing in the "pressed state". The status bar of
IE didn't show any message. The protocol in windowsupdate.log shows,
as far as I can see, no conspicious entries (kindly see below).
I could, as always, restart the machine only by using the reset
switch.

A strange fact is that I am using identical (nearly "mirrored")
settings on my laptop, and there KB892310 worked fine w/out any
problems.
If you or your colleagues have any further hints how to overcome
this freezing effect, please let Glen and me know.

Kind regards,
Joachim

and here's the latest log:

2006-03-07 17:59:37 3152 8a8 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: +0100) ===========
2006-03-07 17:59:37 3152 8a8 Misc = Process: C:\Programme\Internet
Explorer\iexplore.exe
2006-03-07 17:59:37 3152 8a8 Misc = Module:
C:\WINDOWS\system32\wuapi.dll
2006-03-07 17:59:37 3152 8a8 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2006-03-07 17:59:37 3152 8a8 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2006-03-07 17:59:37 3152 8a8 COMAPI - AuthorizationCabPath =
C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
2006-03-07 17:59:37 3392 d4c Misc =========== Logging initialized
(build: 5.8.0.2469, tz: +0100) ===========
2006-03-07 17:59:37 3392 d4c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2006-03-07 17:59:37 3392 d4c Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2006-03-07 17:59:37 3392 d4c DtaStor Update service properties:
service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2006-03-07 17:59:37 3152 8a8 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2006-03-07 17:59:37 3152 8a8 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2006-03-07 17:59:37 3152 8a8 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2006-03-07 17:59:37 3152 8a8 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: +0100) ===========
2006-03-07 17:59:37 3152 8a8 Misc = Process: C:\Programme\Internet
Explorer\iexplore.exe
2006-03-07 17:59:37 3152 8a8 Misc = Module:
C:\WINDOWS\system32\muweb.dll
2006-03-07 17:59:37 3152 8a8 Setup *********** Setup: Checking
whether self-update is required ***********
2006-03-07 17:59:37 3152 8a8 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2006-03-07 17:59:37 3152 8a8 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-03-07 17:59:37 3152 8a8 Setup * IsUpdateRequired = No
2006-03-07 17:59:38 3152 8a8 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: +0100) ===========
2006-03-07 17:59:38 3152 8a8 Misc = Process: C:\Programme\Internet
Explorer\iexplore.exe
2006-03-07 17:59:38 3152 8a8 Misc = Module:
C:\WINDOWS\system32\wuweb.dll
2006-03-07 17:59:38 3152 8a8 Setup *********** Setup: Checking
whether self-update is required ***********
2006-03-07 17:59:38 3152 8a8 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2006-03-07 17:59:38 3152 8a8 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-03-07 17:59:38 3152 8a8 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-03-07 17:59:38 3152 8a8 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-03-07 17:59:38 3152 8a8 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-03-07 17:59:38 3152 8a8 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-03-07 17:59:38 3152 8a8 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-03-07 17:59:38 3152 8a8 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-03-07 17:59:38 3152 8a8 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-03-07 17:59:38 3152 8a8 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469,
required version = 5.8.0.2469
2006-03-07 17:59:38 3152 8a8 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-03-07 17:59:38 3152 8a8 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-03-07 17:59:38 3152 8a8 Setup * IsUpdateRequired = No
2006-03-07 18:00:29 1836 43c Misc =========== Logging initialized
(build: 5.8.0.2469, tz: +0100) ===========
2006-03-07 18:00:29 1836 43c Misc = Process:
C:\WINDOWS\System32\svchost.exe
2006-03-07 18:00:29 1836 43c Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2006-03-07 18:00:29 1836 43c Service *************
2006-03-07 18:00:29 1836 43c Service ** START ** Service: Service
startup
2006-03-07 18:00:29 1836 43c Service *********
2006-03-07 18:00:29 1836 43c Agent * WU client version 5.8.0.2469
2006-03-07 18:00:29 1836 43c Agent * SusClientId =
'b54204a7-a6b5-4ac9-a07b-68aca806db1b'
2006-03-07 18:00:29 1836 43c Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2006-03-07 18:00:29 1836 43c Agent * Access type: No proxy
2006-03-07 18:00:29 1836 43c Agent * Network state: Disconnected
2006-03-07 18:01:14 1836 43c Agent *********** Agent: Initializing
Windows Update Agent ***********
2006-03-07 18:01:14 1836 43c Agent *********** Agent: Initializing
global settings cache ***********
2006-03-07 18:01:14 1836 43c Agent * WSUS server: <NULL>
2006-03-07 18:01:14 1836 43c Agent * WSUS status server: <NULL>
2006-03-07 18:01:14 1836 43c Agent * Target group: (Unassigned
Computers)
2006-03-07 18:01:14 1836 43c Agent * Windows Update access
disabled: No
2006-03-07 18:01:15 1836 43c DnldMgr Download manager restoring 0
downloads
2006-03-07 18:01:15 1836 43c AU ########### AU: Initializing
Automatic Updates ###########
2006-03-07 18:01:15 1836 43c AU # Approval type: Pre-download
notify (User preference)

----------------------------------------------------------

Maurice N ~ MVP wrote:
Joachim,
See my answer to glen.

If you have the IE status bar ON (at bottom of browser) , you will
see the steps Windows Updates goes thru.
At IE browser's main menu, select View, then see if Status Bar is
checked. If not, then hover mouse over it, and click.

Use Windows Explorer, go to this folder
C:\WINDOWS\system32

see if you have wups2.dll

Let's be sure it is there, and registered.

Go to Windows Start menu - select Run and then type in the text
box next to "Open:"

regsvr32 wups2.dll <press enter or click OK button>


Also for IE browser, I. E. Tools >Internet Options > Advanced Tab
(scroll down thru the list)

These are "some" of the items that I do have CHECKed (selected):
Under HTTP 1.1 settings --
Use HTTP 1.1 (ON / Selected)
+ Enable / check to use HTTP 1.1 with proxy servers ****
<<----

and under Security :
Clear (un-check) the check box next to "Check for server
certificate revocation" . ( *OFF* )

Use SSL 2.0 (ON / selected)
Use SSL 3.0 (ON)

Click Apply changes, click ok.

Make sure you have not turned off the services I referred to in my
prior reply to Glen.

.