Re: Express or Custom for Windows updates.

I am beginning to wonder if this will ever get fixed for us...

Having exchanged a number of emails with the MS tech who is trying to help
me (and I'll give him his dues as he really is trying to help), he tells me
that "Just wanted to let you know that the WGA issue has been taken care of
at our end and if you still have the same issue, we will have to troubleshoot
the same."

I found that rather worrying as my machine and countless others are far from
"taken care of".

I have been sent numerous instructions of things to try today, which has
left my PC feeling like a pin cushion. It's times like this I start to think
about getting a Mac.

At the moment I can't see any light at the end of the tunnel and this nearly
week long marathon is making me lose focus on my work and is taking toll on
my productivity.

I'll post if I have any positive news but I'm starting to lose interest and
can see my 6 month old £3600 worth of PC running for the remainder of its
days without any further updates of my _paid in full_ MS products because MS
put up an update which was clearly not ready for the public.

I wonder how many people out there have problems with this WGA update and
wouldn't even know where to start as to fixing it, or even realise there was
a problem. Must be thousands, my parents would be the classic example.

Robert

"Joachim Horn" wrote:

Thank you so much, Robert, for your report and for sharing your
information with us.
Shortly, the "freezing" persists with the new WGAVT being installed
properly.
Kindly keep us apprised of developments as they occur.

Good luck for us all.
Joachim
--

RobertFord wrote:
Hi guys,

Just got off the phone from MS and still no joy.

They tried a couple of things on my PC but still suffers the same
freeze as already mentioned.

They are aware of the problem and are looking for a solution and I
have another telephone appointment booked for tomorrow, in the hope
that they find a solution in the next 24 hours.

BR/ Robert

"Glen Patterson" wrote:

I was able to run the updates for Office 2003. Not sure what was
going on.

You mentioned looking forward in fright for the next critical
update. Hopefully it will fix the problem and probably start a
whole new batch of them.

Glen

"Joachim Horn" wrote:

Glen,
I cannot verify this behavior because "_Microsoft_ Update", unlike
the former "_Windows_ Update", automatically includes Office 2003
updates. But IMHO this freezing effect is caused by the same bug
which prohibits your "individual Office 2003 update.
If I am interpreting my windowsupdate.log correctly, in February
there were several attempts by the former updater to download some
files; maybe these were the Office files as well.
But, as far as I can see it, all actual updates have been
downloaded later in Feb., during the former WGAVT running.

So I am looking forward in fright to the next critical updates...

Joachim


Glen Patterson wrote:
I can not run updates for Office 2003.

I go to the appropriate web site to download Microsoft updates. It
has me install Active X. It runs through the process (does not
freeze) and comes back 'not able to install'.

I have never had that happen before.

Something is going on.

Glen

"Joachim Horn" wrote:

Hi Glen and Robert,
here's a companion in distress....

Glen wrote:

I did go to the web site and attempted to validate, and you were
correct, it froze the machine.

Same here.

Robert wrote:

[http://www.microsoft.com/genuine/downloads/whyValidate.aspx]

On that page there is a "Validate Now" button. My guess is
that if you click on that button your machine will freeze as
well.

YES!

And, as Glen noticed, this I can confirm this as well:

A week ago I went to do the updates and when I went to the web
site it made me re-install the software to run the updates, it
said that I did not have it. I did not have a choice on
whether or not to pass on this.

Robert:

that it's not just MY PC that is at fault.

MS have to deal with these situations better instead of
running riot over people's PCs and leaving a mess behind
them.

Well spoken! Here are my two cents from Germany:
After having tried to install the WGAVT from the Microsoft Update
site on my XP pro machine (the log said "successfully"), but
Control Panel / Software told me "this update has been removed",
each click on the buttons "Fast Search" or "User Defined Search"
on the microsort update site caused the system to immediately
freeze. Only a cold restart was possible.

I then tried all the previously suggested ways to properly
install the WGAVT, and all of them failed, showing the a.m.
behaviour.

The last but one try was via wgadiag2.exe; same result as above.


My last (and successful) attempt was to install the WGA thing
manually, and alternative #2 worked, thanks to

news:<BA292DC0-8FE2-430B-AD95-6BC85E901C06@xxxxxxxxxxxxx>

So WGA KB 8921830 is properly installed on my computer, it
appears in Control Panel / software and in IE's Advanced /
Add-Ons list as well.

BUT: As you are experiencing as well, EVERYTIME I click on the
buttons "Fast Search", "User Defined Search" on "Microsoft
Update" or any other "validation button" on a Microsoft web
sites (for example in
http://www.microsoft.com/downloads/details.aspx?FamilyID=999d37c3-4013-48de-b950-ee01256aaa92&DisplayLang=en)
the whole machine freezes immediately . And no, no third party
"tuning" nor "security" nor pop up blocker tool was running
simultaneously!

Slightly becoming mad after three days of trying....
Good luck to both of you (and me, perhaps)
Joachim


.