RE: Express or Custom for Windows updates.

Robert,

I did go to the web site and attempted to validate, and you were correct, it
froze the machine.

If the new 'additional' software is causing this problem to our machines, it
has to be everywhere and users are not aware of if yet.

Thanks.

Glen

"RobertFord" wrote:

Glen,

It's very interesting that you still had the problem when you had no 3rd
party software installed.

You mention having to re-install the software to allow updates. I think this
is in fact not a re-install but a _new_ and additional install for the
Windows Genuine Advantage
http://www.microsoft.com/genuine/downloads/whyValidate.aspx

On that page there is a "Validate Now" button. My guess is that if you click
on that button your machine will freeze as well.

Anyway, I'll let you know how I get on.

Robert

"Glen Patterson" wrote:

Robert,

I am glad I am not the only one having this issue.

Let me take a step back and tell you what I noticed a week ago before the
problem. This might help you when you talk with Microsoft.

A week ago I went to do the updates and when I went to the web site it made
me re-install the software to run the updates, it said that I did not have
it. I did not have a choice on whether or not to pass on this.

The only thing that I have on my computer that is third party right now is
Norton Anti-Virus. I did try running the updates before I installed this
software so actually nothing third party was on the machine.

I hope this helps. Keep me posted.

Glen Patterson

"RobertFord" wrote:

I am having the exact same problem since I did an automatic update last week
and the WGA was installed on my PC.

I bet when you revisit the auto update page you don't see any logo above the
Express install button either.

I have so far had 3 phone calls with MS techs and spent nearly 4 hours on
the phone with them. I have another appointment for Monday.

So many files have been renamed on my machine by the MS techs and the
problem is still here.

They keep uninstalling Norton Internet Security and trying new things but
still to no avail.

Now Windows Media Player is not working correctly either.

My PC is around 6 months old and I have never had to hard reboot it, yet
since I tried the auto update last week and after all the phone calls I have
had to hard reboot close to 100 times.

If this was any other service I would be complaining to the Managing
Director now but with MS I wouldn't even know how to start complaining.

The case number for my problem is CASE_ID_NUM: SRQ060302600093 for anyone at
MS who is prepared to listen and deal with this.

Finally, after my last phone call on Friday last week the MS tech sent me a
link... on how to uninstall Norton Internet Security completely from my
machine.

Glen, I'm glad you made your post as I can now hand on heart say that it's
not just MY PC that is at fault.

MS have to deal with these situations better instead of running riot over
people's PCs and leaving a mess behind them.

If MS sort this particulat issue for me tomorrow morning, I'll post what
they did for me.

Robert Ford

"Glen Patterson" wrote:

For the last week I have not been able to click on Express or Custom updates
from the Microsoft update site. Everytime I click one one of them, my
computer will freeze. I re-imaged my computer thinking that was the problem,
so my computer has a clean image. I attemped the re-register of the .dll, as
suggested on a post, to see if that would work and it does not.

Any suggestions?
.

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