Re: stop: c000021 unknown hard error after installing sp2
- From: "Foquay" <mcdonaldj@xxxxxxxxx>
- Date: 24 Nov 2005 20:28:42 -0800
If you have an zip drive, might try in the BIOS change the Drive Type
of the zip drive to none and reboot. Worked on this Dell Dimension
4400 anyway.
waygol wrote:
> Also checked microsoft site on computer and add in video, modem and network
> cards. They are all supported in window xp.
>
> "waygol" wrote:
>
> > Tried installing xp pro sp2 three different ways with the same end result.
> > Get blue screen of death. stop: c000021 unknown hard error.
> > \systemroot\system32\ntdll.dll.
> > So here is the scoop.
> > Dell Dimension 4400 running xp sp1 fine.
> > Used Microsoft update center to download and install sp2. get blue screen
> > above at reboot. can start up fine in safe mode. can not start up in safe
> > mode with networking or normal startup.
> > So did roll back.
> > Downloaded full corporate sp2 update and got same result.
> > So did fresh format and reinstall Dell xp with sp1 to get back to square
> > one. did all auto updates short of sp2. then tried full corporate xp2
> > update. same results.
> > So did fresh format and used dell reinstallation CD with SP2. goes through
> > and copies all files and when done copying reboots to run setup, get the blue
> > screen noted above. In addition to above I have tried using a different net
> > work card.
> > So anyone have any thoughts? I have done at least 25 computers from sp1 to
> > sp2 and have never had a situation like this.
.
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