Re: Failed: KB907492 & KB907417
- From: "RB" <RB@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 15 Nov 2005 06:26:02 -0800
Here goes:
a. Windows 5.1 (Build 2600.xpsp_sp2_gdr.050301-1519 : Service Pack 2), English
b. Office 2003 (11.6568.6568) SP2 (taken from Outlook) or Office 2003
(11.6560.6568) taken from Excel also English
c. Error Code: 0x80070643 taken from Microsoft Update History (I have
followed the suggested fix for this error code but this made no difference)
d. Version 7.10.3191.0
e. No third party add-ins
f. Trend AV - have not disbaled this as our policy does not allow this
g. Yes it does scan e-mail and no Outlook was not open.
Hope this helps. let me know if you need more.
RB
"Sky King" wrote:
> Hi;
>
> Goodbelt wrote:
> > Microsoft.... Hello..... you need to address this issue, too many
> > people (including me) have this same problem - very irritating Let's
> > get on it and issue a fix!!!
>
> It is going to be difficult for MS to even begin to formulate a fix
> since thus far we haven't seen much in this thread other than "it won't
> work" which really doesn't give much basis for investigation or
> resolution.
>
> It would help immensely if each person having this problem with these
> two updates post the following:
>
> a. What version of Windows is being used, to include localized
> (non-English) information and service pack level.
> b. Same info for your Office 2003 installation (is it non-English, what
> service pack level).
> c. What error, exactly, is being seen when attempting to install
> KB907492 or KB907417
> d. What is the version number of the file named "Otkloadr.dll" on the
> problem system? The file is located in
> ".:\Program Files\Microsoft Office\OFFICE11\ADDINS\"
>
> e. What 3rd party Add-ins for Excel or Word do you have installed?
> f. What anti-virus package do you have installed? Have you tried
> installing the update(s) with the real-time file AV scanning temporarily
> disabled?
>
> g. As for KB907492, do you have your AV software set to scan email
> messages? Is/Was Outlook open when you attempted to install that
> update?
>
> Thanks!
>
> --
>
> ....Sky
>
> Tom "Sky" King
> =============
>
>
>
>
>
>
.
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