Re: problems updating with KB837009

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It works - thanks Ottmar and PA Bear. See my post under my original query
dated 24/9/05. Joe

"PA Bear" wrote:

> If you get that error message, you're not following the instructions. (You
> might try skipping the Safe Mode step, according to OE MVP Ottmar
> Freudenburger.)
>
> Don't click on the executable to run it, use Start > Run > (type or
> copy/paste in) "C:\KB837009.EXE /N:V" (without the quotes) > press ENTER.
> --
> ~PA Bear
>
>
> Joe wrote:
> > I have the identical problem. Let me know if you have successfully
> > executed
> > PA Bear's instructions. I get the message "this update requires OE 6.0 SP1
> > to be installed" when I save & run it in normal mode. In safe mode and
> > following PA Bear's instructions I get "cannot find file 'C:\KB837009.EXE
> > (or one of its components)". I am presuming the component it is
> > complaining about is OE
> > 6.0 SP1??
> >
> > "Miriam" wrote:
> >
> >> hello,
> >> Thanking you very much for your answer, but when I tried to do step1
> >> (downloading cumulative.........for outlook express 6 service pack1) the
> >> download process finished with this message: "outlook express 6.0 service
> >> pack1 has to be installed"... so I looked forward the internet explores 6
> >> service pack 1 just in case and tried to download again and the message
> >> "you already have it" popped out, I looked the help of Internet explorer
> >> and it said that I have internet explorer 6.0.2800.110615 and outlook
> >> express
> >> 6.0.2800.1123........
> >> Kind regards,
> >> Miriam
> >>
> >> "PA Bear" wrote:
> >>
> >>> Clear History, delete Cookies and delete TIF via IE: Tools > Options >
> >>> General, then...
> >>>
> >>> 1. Download the Cumulative Security Update for Outlook Express 6 Service
> >>> Pack 1 (KB837009; all OSS) from the following link, saving it to your
> >>> Desktop:
> >>>
> >>> http://www.microsoft.com/downloads/details.aspx?FamilyId=925628BD-1B5F-4B21-8D­B6-EDE1C73F97B5&displaylang=en
> >>>
> >>> 2. Restart the computer in Safe Mode. (During the reboot, keep pressing
> >>> the F8 key until the Windows Startup menu appears > Choose Safe Mode >
> >>> Enter.)
> >>>
> >>> 3. In Safe Mode, rename the downloaded file to KB837009.EXE and copy it
> >>> to
> >>> C:\ (the root directory of drive C; assumes drive C is the boot drive)
> >>>
> >>> 4. Start > Run > (type in) C:\KB837009.EXE /N:V (Note the spaces) >
> >>> press
> >>> ENTER
> >>>
> >>> 5. Close the command window.
> >>>
> >>> 6. Reboot into Windows and see if the problem persists.
> >>>
> >>> --
> >>> ~Robear Dyer (PA Bear)
> >>> MS MVP-Windows (IE/OE, Security, Shell/User)
> >>>
> >>> Miriam wrote:
> >>>> I have windows98 and Internet Explorer 6 service pack 1, each and
> >>>> everyday the update message appears saying I do not have KB837009 so I
> >>>> install it but
> >>>> everytme I restart my computer the same message appera an i reinstall
> >>>> the
> >>>> KB837009 in a succesfully way but it seems it did not function after
> >>>> the
> >>>> restart of my pc
> >>>> Kind Regards
> >>>> Miriam
>
>
.

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