Re: problems updating with KB837009

If you get that error message, you're not following the instructions. (You might try skipping the Safe Mode step, according to OE MVP Ottmar Freudenburger.)

Don't click on the executable to run it, use Start > Run > (type or copy/paste in) "C:\KB837009.EXE /N:V" (without the quotes) > press ENTER.
--
~PA Bear


Joe wrote:
I have the identical problem. Let me know if you have successfully executed
PA Bear's instructions. I get the message "this update requires OE 6.0 SP1
to be installed" when I save & run it in normal mode. In safe mode and
following PA Bear's instructions I get "cannot find file 'C:\KB837009.EXE
(or one of its components)". I am presuming the component it is
complaining about is OE
6.0 SP1??

"Miriam" wrote:

hello,
Thanking you very much for your answer, but when I tried  to do step1
(downloading cumulative.........for outlook express 6 service pack1) the
download process finished with this message: "outlook express 6.0 service
pack1 has to be installed"... so I looked forward the internet explores 6
service pack 1 just in case and tried to download again and the message
"you already have it" popped out, I looked the help of Internet explorer
and it said that I have internet explorer 6.0.2800.110615 and outlook
express
6.0.2800.1123........
Kind regards,
Miriam

"PA Bear" wrote:

Clear History, delete Cookies and delete TIF via IE: Tools > Options >
General, then...

1. Download the Cumulative Security Update for Outlook Express 6 Service
Pack 1 (KB837009; all OSS) from the following link, saving it to your
Desktop:

http://www.microsoft.com/downloads/details.aspx?FamilyId=925628BD-1B5F-4B21-8D­B6-EDE1C73F97B5&displaylang=en

2. Restart the computer in Safe Mode.  (During the reboot, keep pressing
the F8 key until the Windows Startup menu appears > Choose Safe Mode >
Enter.)

3. In Safe Mode, rename the downloaded file to KB837009.EXE and copy it to
C:\ (the root directory of drive C; assumes drive C is the boot drive)

4. Start > Run > (type in) C:\KB837009.EXE /N:V (Note the spaces) > press
ENTER

5. Close the command window.

6. Reboot into Windows and see if the problem persists.

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

Miriam wrote:
I have windows98 and Internet Explorer 6 service pack 1, each and
everyday the update message appears saying I do not have KB837009 so I
install it but
everytme I restart my computer the same message appera an i reinstall the
KB837009 in a succesfully way but it seems it did not function after the
restart of my pc
Kind Regards
Miriam 

.

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