Re: Updates don't get installed

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Hello Mario,

Is your Win2000 on Service pack 4 ? Please run a WINVER to verify.

If you do not have it, then that should be your next major goal. Service pack 4 was released about June 26, 2003.

Do you remember what item(s) were downloaded ?

For the time being, do some cleanups.
Delete your temp internet cache files. Close your Internet Explorer browser & Run Disk Cleanup.

2) Some more cleanups for the Windows Update temp folder.

>From main Windows Start menu, select RUN, type in
CMD <Enter-key>

type in
net stop wuauserv <Enter-key>

Go to Windows Explorer.
Look at this folder
C:\WINNT\SoftwareDistribution\Download

If you find files in there, delete them. That folder is where files are stored from W U downloads.

Go back to Command prompt window.
type in
net start wuauserv <Enter-key>

EXIT <Enter-key>


3) Temporarily close/disable your Antivirus before visiting Windows Update website.
You should try to logoff & restart the system before re-trying Windows Update.

--
Maurice N
MVP Windows - Shell / User
-----

Mario_CH wrote:
> Hello Maurice, thanks for offering support to a simple "PC user". I
> had not been aware about that log file (need to learn out ot it), but
> here are a few lines of yesterdays attempt to install an optional
> update. Thanks for Feedback.
>
> http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/rootsupd_e75a88f10bcda73699dff39c1b4af0a8b8025e93.exe
> to
> C:\WINNT\SoftwareDistribution\Download\S-1-5-18\dd501f0492b652d354bc02617e8423b8\e75a88f10bcda73699dff39c1b4af0a8b8025e93
> (full file). 2005-09-10 13:51:14 996 7c8 Agent *********
> 2005-09-10 13:51:14 996 7c8 Agent ** END ** Agent: Downloading
> updates [CallerId = MicrosoftUpdate]
> 2005-09-10 13:51:14 996 7c8 Agent *************
> 2005-09-10 13:51:29 996 500 DnldMgr BITS job
> {845D08C5-48AA-4DE6-AF28-00402ADB1801} completed successfully
> 2005-09-10 13:51:29 996 500 DnldMgr Download job bytes total =
> 224568, bytes transferred = 0
> 2005-09-10 13:51:29 996 500 DnldMgr *********** DnldMgr: New
> download job [UpdateId = {D0674756-6C55-4FBF-B4E5-070C8E4CB7BF}.100]
> *********** 2005-09-10 13:51:30 996 500 DnldMgr * All files for
> update were already downloaded and are valid.
> 2005-09-10 13:51:30 996 500 DtaStor Update service properties: service
> registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2005-09-10 13:51:30 352 784 COMAPI >>-- RESUMED -- COMAPI: Download
> [ClientId = MicrosoftUpdate]
> 2005-09-10 13:51:30 352 784 COMAPI - Download call complete
> (succeeded = 1, succeeded with errors = 0, failed = 0, unaccounted =
> 0) 2005-09-10 13:51:30 352 784 COMAPI ---------
> 2005-09-10 13:51:30 352 784 COMAPI -- END -- COMAPI: Download
> [ClientId = MicrosoftUpdate]
> 2005-09-10 13:51:30 352 784 COMAPI -------------
> 2005-09-10 13:51:30 352 780 COMAPI -------------
> 2005-09-10 13:51:30 352 780 COMAPI -- START -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2005-09-10 13:51:30 352 780 COMAPI ---------
> 2005-09-10 13:51:30 352 780 COMAPI - Allow source prompts: Yes;
> Forced: No; Force quiet: No
> 2005-09-10 13:51:30 352 780 COMAPI - Updates in request: 1
> 2005-09-10 13:51:30 352 780 COMAPI - ServiceID =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2005-09-10 13:51:30 352 780 COMAPI - Updates to install = 1
> 2005-09-10 13:51:30 352 780 COMAPI <<-- SUBMITTED -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2005-09-10 13:51:30 996 7c8 Agent *************
> 2005-09-10 13:51:30 996 7c8 Agent ** START ** Agent: Installing
> updates [CallerId = MicrosoftUpdate]
> 2005-09-10 13:51:30 996 7c8 Agent *********
> 2005-09-10 13:51:30 996 7c8 Agent * Updates to install = 1
> 2005-09-10 13:51:30 996 7c8 Agent * Title = <NULL>
> 2005-09-10 13:51:30 996 7c8 Agent * UpdateId =
> {BCDD265F-E14C-4417-86F3-4077B932AC54}.103
> 2005-09-10 13:51:30 996 7c8 Agent * Bundles 1 updates:
> 2005-09-10 13:51:30 996 7c8 Agent *
> {D0674756-6C55-4FBF-B4E5-070C8E4CB7BF}.100
> 2005-09-10 13:51:35 996 3ec Report REPORT EVENT:
> {C2D75A16-D78F-4846-83C5-F576B0AEC597} 2005-09-10
> 13:51:30+0200 1 162 101 {BCDD265F-E14C-4417-86F3-4077B932AC54} 103 0
> MicrosoftUpdate Success Content Download Download succeeded.
> 2005-09-10 13:51:37 996 7c8 Agent WARNING: Failed to evaluate
> Installed rule, updateId =
> {ED300F67-421C-4C08-B3BA-F35C55F3B427}.100, error = 0x80041017
> 2005-09-10 13:51:45 996 7c8 Service WARNING:
> GetUserTokenFromSessionId failed with hr 0x800706d3 2005-09-10
> 13:51:45 996 7c8 Agent * WARNING: Exit code = 0x80240020 2005-09-10
> 13:51:45 996 7c8 Agent ********* 2005-09-10 13:51:45 996 7c8 Agent **
> END ** Agent: Installing updates [CallerId = MicrosoftUpdate]
> 2005-09-10 13:51:45 996 7c8 Agent *************
> 2005-09-10 13:51:45 996 7c8 Agent WARNING: WU client failed installing
> updates with error 0x80240020
> 2005-09-10 13:51:45 352 7a8 COMAPI >>-- RESUMED -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2005-09-10 13:51:45 352 7a8 COMAPI - Install call failed
> 2005-09-10 13:51:45 352 7a8 COMAPI - Reboot required = No
> 2005-09-10 13:51:45 352 7a8 COMAPI - WARNING: Exit code =
> 0x80240FFF; Call error code = 0x80240020
> 2005-09-10 13:51:45 352 7a8 COMAPI ---------
> 2005-09-10 13:51:45 352 7a8 COMAPI -- END -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2005-09-10 13:51:45 352 7a8 COMAPI -------------
> 2005-09-10 13:51:46 352 780 COMAPI WARNING: Operation failed due to
> earlier error, hr=80240020
>

.

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