Re: How much is to much? Why should my clients have to pay again?
- From: "Shenan Stanley" <newshelper@xxxxxxxxx>
- Date: Sun, 21 Aug 2005 21:56:00 -0500
estover wrote:
> I really think MS has gone a little too far with this. Eight of my
> clients have had a problem with this new fangled validation tool.
> The first 3 have a bill totaling just over 600 dollars. The other 5
> are on the calender for Monday, and if is the same amount of time as
> the other 3 there bills will total over 1,000.00 dollars. How many
> others are there spending the same amount or more? And from what I
> understand there is already a "hack", "workaround", or "fix" out
> there in the wild that is going to cause MS to redo the tool, to
> protect there investment. Well I want to know why MS thinks it is OK
> to screw the little guys out of money just to protect MS? I have one
> client that is going to look for a new tech because she doesn't think
> I know what I am doing. She could not get updates, and blamed it on
> me. Microsoft, hear me: MOST PEOPLE DO NOT READ THE NEWS ABOUT PC
> AND SOFTWARE!!!!!! When something goes wrong it is MY fault, not
> yours, MINE. You can keep playing around with this validation crap
> and help me to move people to Linux. I am in charge of keeping my
> clients up and running and feeling safe. Please start thinking like
> I have to and you will win in the end.
Shenan Stanley wrote:
> What are you talking about?
>
> I assume you mean you have had customers complaining they could not
> get the updates and wanted to know why.
> I don't know how you billed each one $200 (what did you do to fix the
> problem - I guess they were out of warranty?)
>
> None of my clients have had any issues.. large or small - with the
> validation tool. I'll admit seeing the problems discussed on these
> newsgroups - but not an overwhelming number discussed by any means - I
> definitely saw more discussion about SP2 than the "new validation
> procedures".
>
> How about presenting your solutions here instead of randomly (and
> incoherently without multiple readings) ranting about the money you
> are making (customers you are losing possibly) because they believe
> you are inept? You obviously have had problems you fixed for your
> customers - you could present these and who knows - maybe your
> solution is unique and may point to the crux of the problem more than
> "Please start thinking like I have to and you will win in the end."
> *grin*
>
> For or against the choice Microsoft made - I don't really care - I
> just know that complaining is only productive when presented with
> viable and non-emotional solutions and facts. I have no idea what
> you did to fix the problem, what errors your customers saw - why they
> saw them and if it was/wasn't anything you did/didn't do for your
> customers... You've only presented a number of customers that had
> some problem you blame the microsoft validation tool for and you
> charged them to fix it and at least one (of the number) blames you
> for their problem. Can you present more details? Because -
> certainly - you cannot be afraid that will lose you more customers
> since you believe they won't read this ever anyway..
Shenan Stanley wrote:
> BTW - this is one of the usual symptom/fixes:
>
> The Windows Genuine Advantage (WGA) validation check process
> does not complete when you try to validate your copy of Windows XP
> http://support.microsoft.com/kb/905226
estover wrote:
> You putz, who are you to question why I charged my customers for
> repairs. You have no clue as to the contract I have with them how,
> many PCs were affected, time of day work needed to be done. So
> unless you are going to offer a fix for someones problem, keep your
> pie hole shut. I cam on here to vent, not to ask you how to fix a
> problem. If you were to read my post you will see I did not one time
> ask for a fix to the problem. Am I sure didnt ask your opinion. As
> for your comment: "You've only
> presented a number of customers that had some problem you blame the
> microsoft validation tool for and you charged them to fix it "
>
> (I'm typing this real slow, so please read it s l o w l y so
> that you get it. Ummmmm the problem was the tool. If they didnt
> have to install it, there would have been a problem. Please tell me
> how this was not a problem with the tool.
> (Now I have asked a question, you may answer now.) Ahhh yes, I
> forgot your an MS guy. Nothing is ever wrong with an MS product.
> Silly me.
>
> I wonder how one goes about getting "MVP" after there name.........
I presented a reaction to your rant without resorting to name calling or
anything quite so roughhewn.
As for your first question - who am I? I am your customer.
As for your comment - yes - I have an idea why you charged your customers -
you said it was because of Microsoft.
As for "keeping my pie-hole shut" - did you expect no comment when you post
your drivel on internationally distributed newsgroups?
As for your venting - I did the same in kind.. If you expected those around
the world to deal with your venting (in a place frequented by those with
problems and those who help them - not Microsoft employees so much or
necessarily) - then it is quite simple to expect you deal with mine in the
same manner you expected yours to be dealt with.
As for asking for a fix to the problem - never said you did.. Doesn't
prevent one from offering one up or asking for more detail - after all -
that is what these newsgroups are for.
"Am I sure didnt ask your opinion." <- I would hope you are sure what you
did - but welcome to the public newsgroup arena anyway.
Roughhewn - again.
Was the validation tool the problem? As I said before - I do not know - I
only presented the thousands of cases I have seen where it was not. You
merely presented the eight (8) you claim were.
As for MS never being wrong.. Microsoft as a company - problems. Microsoft
products in general - problem.. As for me being a Microsoft guy - nope. I
am someone who uses and supports the product as one of many things I do and
of the many products I support. If Microsoft dropped out of the picture
tomorrow I would be no better or worse off.. Does not matter to me. You
say the product caused your problems - I present that it may have, it may
not have - but I have not personally seen it cause this problem yet and in
more cases than you presented it happening in.
As for the last question - Google or use the Microsoft search engine - I'm
sure you can find it.
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
.
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