Re: How much is to much? Why should my clients have to pay again?

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

You putz, who are you to question why I charged my customers for repairs.
You have no clue as to the contract I have with them how, many PCs were
affected, time of day work needed to be done. So unless you are going to
offer a fix for someones problem, keep your pie hole shut. I cam on here to
vent, not to ask you how to fix a problem. If you were to read my post you
will see I did not one time ask for a fix to the problem. Am I sure didnt
ask your opinion. As for your comment: "You've only
presented a number of customers that had some problem you blame the
microsoft validation tool for and you charged them to fix it "

(I'm typing this real slow, so please read it s l o w l y so that you
get it. Ummmmm the problem was the tool. If they didnt have to install it,
there would have been a problem. Please tell me how this was not a problem
with the tool.
(Now I have asked a question, you may answer now.) Ahhh yes, I forgot your
an MS guy. Nothing is ever wrong with an MS product. Silly me.

I wonder how one goes about getting "MVP" after there name.........

"Shenan Stanley" wrote:

> estover wrote:
> > I really think MS has gone a little too far with this. Eight of my
> > clients have had a problem with this new fangled validation tool.
> > The first 3 have a bill totaling just over 600 dollars. The other 5
> > are on the calender for Monday, and if is the same amount of time as
> > the other 3 there bills will total over 1,000.00 dollars. How many
> > others are there spending the same amount or more? And from what I
> > understand there is already a "hack", "workaround", or "fix" out
> > there in the wild that is going to cause MS to redo the tool, to
> > protect there investment. Well I want to know why MS thinks it is OK
> > to screw the little guys out of money just to protect MS? I have one
> > client that is going to look for a new tech because she doesn't think
> > I know what I am doing. She could not get updates, and blamed it on
> > me. Microsoft, hear me: MOST PEOPLE DO NOT READ THE NEWS ABOUT PC
> > AND SOFTWARE!!!!!! When something goes wrong it is MY fault, not
> > yours, MINE. You can keep playing around with this validation crap
> > and help me to move people to Linux. I am in charge of keeping my
> > clients up and running and feeling safe. Please start thinking like
> > I have to and you will win in the end.
>
> What are you talking about?
>
> I assume you mean you have had customers complaining they could not get the
> updates and wanted to know why.
> I don't know how you billed each one $200 (what did you do to fix the
> problem - I guess they were out of warranty?)
>
> None of my clients have had any issues.. large or small - with the
> validation tool. I'll admit seeing the problems discussed on these
> newsgroups - but not an overwhelming number discussed by any means - I
> definitely saw more discussion about SP2 than the "new validation
> procedures".
>
> How about presenting your solutions here instead of randomly (and
> incoherently without multiple readings) ranting about the money you are
> making (customers you are losing possibly) because they believe you are
> inept? You obviously have had problems you fixed for your customers - you
> could present these and who knows - maybe your solution is unique and may
> point to the crux of the problem more than "Please start thinking like I
> have to and you will win in the end." *grin*
>
> For or against the choice Microsoft made - I don't really care - I just know
> that complaining is only productive when presented with viable and
> non-emotional solutions and facts. I have no idea what you did to fix the
> problem, what errors your customers saw - why they saw them and if it
> was/wasn't anything you did/didn't do for your customers... You've only
> presented a number of customers that had some problem you blame the
> microsoft validation tool for and you charged them to fix it and at least
> one (of the number) blames you for their problem. Can you present more
> details? Because - certainly - you cannot be afraid that will lose you more
> customers since you believe they won't read this ever anyway..
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>
.

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