Re: Error number 0x8000711

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On Mon, 15 Aug 2005 22:55:02 -0700, "Patetlou" <Patetlou@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

>Help, my "WindowsUpdate" use to works perfectly but recently, doesnt work
>anymore. I keep getting a [Error number: 0xC8000711] "The website has
>encountered a problem and cannot display the page you are trying to view."
>I use Windows 2000 pro (genuine) with IE6,(all in french) i am the only user
>whith full autority.
>When i try to go to Windows Update I close all my protections (pop-up
>killer, firewall and anti-spyware) I even set the minimum security in IE6 to
>allow activX. Nothing works.
>All the hints I found at Windows knowlage and problem solving database and
>in news groups related to this problem doesnt solve it so far.
>I manualy re-downloaded the SP4 from Microsoft and re-install it. I also
>downloaded and install the "Update Rollup 1 for Windows 2000 SP4" and a hot
>fix named "Qfecheck.exe". Problem still remain. Is it a way I can restore
>(re-install) the "Windows Update" application itself? Someone suggested it
>could have something to do whith the Certificate Authority but I dont know
>what to do with it...
>If some expert could help me I would greatly apreciate. Here is a copy
> of the log of WU concerning the problem. Thanks again for any help.
>
>2005-08-06 17:16:49 1360 510 Misc =========== Logging
>initialized
>(build: 5.8.0.2469, tz: -0400) ===========
>2005-08-06 17:16:49 1360 510 Misc = Process:
>C:\WINNT\system32\svchost.exe
>2005-08-06 17:16:49 1360 510 Misc = Module:
>C:\WINNT\system32\wuaueng.dll
>2005-08-06 17:16:49 1360 510 Service *************
>2005-08-06 17:16:49 1360 510 Service ** START **
>Service: Service
>startup
>2005-08-06 17:16:49 1360 510 Service *********
>2005-08-06 17:16:50 1360 510 Agent * WU client
>version 5.8.0.2469
>2005-08-06 17:16:50 1360 510 Agent * WARNING: Failed
>to obtain
>SusClientId
>2005-08-06 17:16:50 1360 510 Agent * Base directory:
>C:\WINNT\SoftwareDistribution
>2005-08-06 17:16:50 1360 510 Agent * Access type: No
>proxy
>2005-08-06 17:16:50 1360 510 Agent * Network state:
>Connected
>2005-08-06 17:16:51 1360 510 Report *********** Report:
>Initializing
>static reporting data ***********
>2005-08-06 17:16:51 1360 510 Report * OS Version =
>5.0.2195.4.0.65536
>2005-08-06 17:16:58 1360 510 Report * Computer Brand =
>ECS
>2005-08-06 17:16:58 1360 510 Report * Computer Model =
>P4VMM2
>2005-08-06 17:16:58 1360 510 Report * Bios Revision =
>07.00T
>2005-08-06 17:16:58 1360 510 Report * Bios Name =
>Default System BIOS
>2005-08-06 17:16:58 1360 510 Report * Bios Release
>Date =
>2003-02-12T00:00:00
>2005-08-06 17:16:58 1360 510 Report * Locale ID = 1036
>2005-08-06 17:16:58 1360 510 Service * Service
>restarted after self
>update
>2005-08-06 17:16:58 1360 510 Service WARNING: Failed to
>read back
>selfupdate handle from environment variable with error 0x800700cb
>2005-08-06 17:17:03 1360 84c Report REPORT EVENT:
>{7FAAED79-3EF1-4C22-85D2-7B70A96C01F1} 2005-08-06
>17:16:51-0400 1 183 101
>{F6E951E0-D3BC-448B-B74E-B793CAD18135} 0 0 SelfUpdate
>Success Content
>Install Installation Successful: Windows successfully installed the
>following update: Mises à jour automatiques
>2005-08-06 17:17:35 1360 510 Agent *********** Agent:
>Initializing
>Windows Update Agent ***********
>2005-08-06 17:17:35 1360 510 Agent *********** Agent:
>Initializing
>global settings cache ***********
>2005-08-06 17:17:35 1360 510 Agent * WSUS server:
><NULL>
>2005-08-06 17:17:35 1360 510 Agent * WSUS status
>server: <NULL>
>2005-08-06 17:17:35 1360 510 Agent * Target group:
>(Unassigned
>Computers)
>2005-08-06 17:17:35 1360 510 Agent * Windows Update
>access disabled:
>No
>2005-08-06 17:17:36 1360 510 DtaStor FATAL: Failed to
>initialize
>datastore, error = 0xC8000711
>2005-08-06 17:17:36 1360 510 DnldMgr Download manager
>restoring 0
>downloads
>2005-08-06 17:17:36 1360 510 Agent * Failed to load
>persisted
>download calls, error = 0xc8000711
>2005-08-06 17:17:36 1360 510 DtaStor FATAL: Failed to
>initialize
>datastore, error = 0xC8000711
>2005-08-06 17:17:36 1360 510 DnldMgr FATAL:
>DM:CAgentDownloadManager::RestoreDownloadJobs: GetSession failed with
>0xc8000711.
>2005-08-06 17:17:36 1360 510 DnldMgr FATAL:
>DM:CAgentDownloadManager::DelayedInit: RestoreDownloadJobs failed with
>0x00000000.
>2005-08-06 17:17:36 1360 510 AU ########### AU:
>Initializing Automatic
>Updates ###########
>2005-08-06 17:17:36 1360 510 AU AU setting next
>detection timeout to
>2005-08-06 21:17:36
>2005-08-06 17:17:36 1360 510 DtaStor FATAL: Failed to
>initialize
>datastore, error = 0xC8000711
>2005-08-06 17:17:36 1360 510 AU # Approval type:
>Scheduled (User
>preference)
>2005-08-06 17:17:36 1360 510 AU # Scheduled
>install day/time: Every
>day at 11:00
>2005-08-06 17:17:36 1360 510 AU # Auto-install
>minor updates: Yes
>(User preference)
>2005-08-06 17:17:36 1360 510 DtaStor FATAL: Failed to
>initialize
>datastore, error = 0xC8000711
>2005-08-06 17:17:36 1360 510 AU FATAL: Failed to get
>session from
>datastore, error = 0xC8000711
>2005-08-06 17:17:36 1360 510 AU FATAL: Failed to
>Unserialize from data
>store, error = 0xC8000711
>2005-08-06 17:17:36 1360 510 AU # WARNING: Exit
>code = 0xC8000711
>2005-08-06 17:17:36 1360 510 AU WARNING:
>InitAUComponents Failed, will
>restart AU in 30 mins, error = 0xC8000711
>2005-08-06 17:17:36 1360 510 AU AU Restart
>required....
>2005-08-06 17:17:36 1360 84c DtaStor FATAL: Failed to
>initialize
>datastore, error = 0xC8000711
>2005-08-06 17:17:36 1360 84c DnldMgr FATAL:
>DM:CAgentDownloadManager::CheckAllCallDownloadStates: GetSession failed
>with 0xc8000711.
>2005-08-06 17:47:36 1360 510 AU ########### AU:
>Initializing Automatic
>Updates ###########
>2005-08-14 14:48:46 1356 55c AU AU setting next
>detection timeout to
>2005-08-14 18:48:46
>2005-08-14 14:48:46 1356 55c DtaStor FATAL: Failed to
>initialize
>datastore, error = 0xC8000711
>2005-08-14 14:48:46 1356 55c AU # Approval type:
>Scheduled (User
>preference)
>2005-08-14 14:48:46 1356 55c AU # Scheduled
>install day/time: Every
>day at 11:00
>2005-08-14 14:48:46 1356 55c AU # Auto-install
>minor updates: Yes
>(User preference)
>2005-08-14 14:48:46 1356 55c DtaStor FATAL: Failed to
>initialize
>datastore, error = 0xC8000711
>2005-08-14 14:48:46 1356 55c AU FATAL: Failed to get
>session from
>datastore, error = 0xC8000711
>2005-08-14 14:48:46 1356 55c AU FATAL: Failed to
>Unserialize from data
>store, error = 0xC8000711
>2005-08-14 14:48:46 1356 55c AU # WARNING: Exit
>code = 0xC8000711
>2005-08-14 14:48:46 1356 55c AU AU Restart
>required....
>2005-08-14 15:01:51 1356 188 DtaStor FATAL: Failed to
>initialize
>datastore, error = 0xC8000711
>2005-08-14 15:01:51 1356 188 Agent WARNING: WU client
>fails
>CClientCallRecorder::EnumerateService with error 0xc8000711
>2005-08-14 15:01:51 1144 750 COMAPI WARNING:
>ISusInternal::EnumerateService failed, hr=C8000711
>2005-08-14 15:02:00 1356 188 DtaStor FATAL: Failed to
>initialize
>datastore, error = 0xC8000711
>2005-08-14 15:02:00 1356 188 Agent WARNING: WU client
>fails
>CClientCallRecorder::EnumerateService with error 0xc8000711
>2005-08-14 15:02:00 1144 750 COMAPI WARNING:
>ISusInternal::EnumerateService failed, hr=C8000711
>2005-08-14 15:02:04 1144 750 Setup *********** Setup:
>Checking whether
>self-update is required ***********
>2005-08-14 15:02:04 1144 750 Setup * Inf file:
>C:\WINNT\SoftwareDistribution\WebSetup\wusetup.inf
>2005-08-14 15:02:04 1144 750 Setup Update NOT required
>for
>C:\WINNT\system32\cdm.dll: target version = 5.8.0.2469, required
>version = 5.8.0.2469
>2005-08-14 15:02:04 1144 750 Setup Update NOT required
>for
>C:\WINNT\system32\iuengine.dll: target version = 5.8.0.2469, required
>version = 5.8.0.2469
>2005-08-14 15:02:04 1144 750 Setup Update NOT required
>for
>C:\WINNT\system32\wuapi.dll: target version = 5.8.0.2469, required
>version = 5.8.0.2469
>2005-08-14 15:02:04 1144 750 Setup Update NOT required
>for
>C:\WINNT\system32\wuauclt.exe: target version = 5.8.0.2469, required
>version = 5.8.0.2469
>2005-08-14 15:02:04 1144 750 Setup Update NOT required
>for
>C:\WINNT\system32\wuauclt1.exe: target version = 5.8.0.2469, required
>version = 5.8.0.2469
>2005-08-14 15:02:04 1144 750 Setup Update NOT required
>for
>C:\WINNT\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
>version = 5.8.0.2469
>2005-08-14 15:02:04 1144 750 Setup Update NOT required
>for
>C:\WINNT\system32\wuaueng.dll: target version = 5.8.0.2469, required
>version = 5.8.0.2469
>2005-08-14 15:02:04 1144 750 Setup Update NOT required
>for
>C:\WINNT\system32\wuaueng1.dll: target version = 5.8.0.2469, required
>version = 5.8.0.2469
>2005-08-14 15:02:04 1144 750 Setup Update NOT required
>for
>C:\WINNT\system32\wucltui.dll: target version = 5.8.0.2469, required
>version = 5.8.0.2469
>2005-08-14 15:02:04 1144 750 Setup Update NOT required
>for
>C:\WINNT\system32\wups.dll: target version = 5.8.0.2469, required
>version = 5.8.0.2469
>2005-08-14 15:02:04 1144 750 Setup Update NOT required
>for
>C:\WINNT\system32\wups2.dll: target version = 5.8.0.2469, required
>version = 5.8.0.2469
>2005-08-14 15:02:04 1144 750 Setup * IsUpdateRequired
>= No
>2005-08-14 15:18:46 1356 55c AU ########### AU:
>Initializing Automatic
>Updates ###########
>2005-08-14 15:18:46 1356 55c AU AU setting next
>detection timeout to
>2005-08-14 19:18:46
>2005-08-14 15:18:46 1356 55c DtaStor FATAL: Failed to
>initialize
>datastore, error = 0xC8000711
>2005-08-14 15:18:46 1356 55c AU # Approval type:
>Scheduled (User
>preference)
>2005-08-14 15:18:46 1356 55c AU # Scheduled
>install day/time: Every
>day at 11:00
>2005-08-14 15:18:46 1356 55c AU # Auto-install
>minor updates: Yes
>(User preference)
>2005-08-14 15:18:46 1356 55c DtaStor FATAL: Failed to
>initialize
>datastore, error = 0xC8000711
>2005-08-14 15:18:46 1356 55c AU FATAL: Failed to get
>session from
>datastore, error = 0xC8000711
>2005-08-14 15:18:46 1356 55c AU FATAL: Failed to
>Unserialize from data
>store, error = 0xC8000711
>2005-08-14 15:18:46 1356 55c AU # WARNING: Exit
>code = 0xC8000711
>2005-08-14 15:18:46 1356 55c AU AU Restart
>required....


Create a new temp folder: C:\Temp

Click Start, Settings, Control Panel, "System", "Advanced" tab.
At the bottom of the window, click the "Environment Variables" button.

Edit the TEMP and TMP items to point to the new C:\Temp folder.

Click "OK", reboot, and try the update again. It should work now.

Reboot, and delete the C:\Documents and Settings\{your account}\Local Settings\Temp folder.
Now edited the Environment Variables again to make them as they were before.
TEMP was "%USERPROFILE%\Local Settings\Temp"
TMP was "%USERPROFILE%\Local Settings\Temp"
Reboot again.

That should do it.


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