Error number 0x8000711

From: "Patetlou" <Patetlou@xxxxxxxxxxxxxxxxxxxxxxxxx>
Date: Mon, 15 Aug 2005 22:55:02 -0700

Help, my "WindowsUpdate" use to works perfectly but recently, doesnt work
anymore. I keep getting a [Error number: 0xC8000711] "The website has
encountered a problem and cannot display the page you are trying to view."
I use Windows 2000 pro (genuine) with IE6,(all in french) i am the only user
whith full autority.
When i try to go to Windows Update I close all my protections (pop-up
killer, firewall and anti-spyware) I even set the minimum security in IE6 to
allow activX. Nothing works.
All the hints I found at Windows knowlage and problem solving database and
in news groups related to this problem doesnt solve it so far.
I manualy re-downloaded the SP4 from Microsoft and re-install it. I also
downloaded and install the "Update Rollup 1 for Windows 2000 SP4" and a hot
fix named "Qfecheck.exe". Problem still remain. Is it a way I can restore
(re-install) the "Windows Update" application itself? Someone suggested it
could have something to do whith the Certificate Authority but I dont know
what to do with it...
If some expert could help me I would greatly apreciate. Here is a copy
of the log of WU concerning the problem. Thanks again for any help.

2005-08-06 17:16:49 1360 510 Misc =========== Logging
initialized
(build: 5.8.0.2469, tz: -0400) ===========
2005-08-06 17:16:49 1360 510 Misc = Process:
C:\WINNT\system32\svchost.exe
2005-08-06 17:16:49 1360 510 Misc = Module:
C:\WINNT\system32\wuaueng.dll
2005-08-06 17:16:49 1360 510 Service *************
2005-08-06 17:16:49 1360 510 Service ** START **
Service: Service
startup
2005-08-06 17:16:49 1360 510 Service *********
2005-08-06 17:16:50 1360 510 Agent * WU client
version 5.8.0.2469
2005-08-06 17:16:50 1360 510 Agent * WARNING: Failed
to obtain
SusClientId
2005-08-06 17:16:50 1360 510 Agent * Base directory:
C:\WINNT\SoftwareDistribution
2005-08-06 17:16:50 1360 510 Agent * Access type: No
proxy
2005-08-06 17:16:50 1360 510 Agent * Network state:
Connected
2005-08-06 17:16:51 1360 510 Report *********** Report:
Initializing
static reporting data ***********
2005-08-06 17:16:51 1360 510 Report * OS Version =
5.0.2195.4.0.65536
2005-08-06 17:16:58 1360 510 Report * Computer Brand =
ECS
2005-08-06 17:16:58 1360 510 Report * Computer Model =
P4VMM2
2005-08-06 17:16:58 1360 510 Report * Bios Revision =
07.00T
2005-08-06 17:16:58 1360 510 Report * Bios Name =
Default System BIOS
2005-08-06 17:16:58 1360 510 Report * Bios Release
Date =
2003-02-12T00:00:00
2005-08-06 17:16:58 1360 510 Report * Locale ID = 1036
2005-08-06 17:16:58 1360 510 Service * Service
restarted after self
update
2005-08-06 17:16:58 1360 510 Service WARNING: Failed to
read back
selfupdate handle from environment variable with error 0x800700cb
2005-08-06 17:17:03 1360 84c Report REPORT EVENT:
{7FAAED79-3EF1-4C22-85D2-7B70A96C01F1} 2005-08-06
17:16:51-0400 1 183 101
{F6E951E0-D3BC-448B-B74E-B793CAD18135} 0 0 SelfUpdate
Success Content
Install Installation Successful: Windows successfully installed the
following update: Mises à jour automatiques
2005-08-06 17:17:35 1360 510 Agent *********** Agent:
Initializing
Windows Update Agent ***********
2005-08-06 17:17:35 1360 510 Agent *********** Agent:
Initializing
global settings cache ***********
2005-08-06 17:17:35 1360 510 Agent * WSUS server:
<NULL>
2005-08-06 17:17:35 1360 510 Agent * WSUS status
server: <NULL>
2005-08-06 17:17:35 1360 510 Agent * Target group:
(Unassigned
Computers)
2005-08-06 17:17:35 1360 510 Agent * Windows Update
access disabled:
No
2005-08-06 17:17:36 1360 510 DtaStor FATAL: Failed to
initialize
datastore, error = 0xC8000711
2005-08-06 17:17:36 1360 510 DnldMgr Download manager
restoring 0
downloads
2005-08-06 17:17:36 1360 510 Agent * Failed to load
persisted
download calls, error = 0xc8000711
2005-08-06 17:17:36 1360 510 DtaStor FATAL: Failed to
initialize
datastore, error = 0xC8000711
2005-08-06 17:17:36 1360 510 DnldMgr FATAL:
DM:CAgentDownloadManager::RestoreDownloadJobs: GetSession failed with
0xc8000711.
2005-08-06 17:17:36 1360 510 DnldMgr FATAL:
DM:CAgentDownloadManager::DelayedInit: RestoreDownloadJobs failed with
0x00000000.
2005-08-06 17:17:36 1360 510 AU ########### AU:
Initializing Automatic
Updates ###########
2005-08-06 17:17:36 1360 510 AU AU setting next
detection timeout to
2005-08-06 21:17:36
2005-08-06 17:17:36 1360 510 DtaStor FATAL: Failed to
initialize
datastore, error = 0xC8000711
2005-08-06 17:17:36 1360 510 AU # Approval type:
Scheduled (User
preference)
2005-08-06 17:17:36 1360 510 AU # Scheduled
install day/time: Every
day at 11:00
2005-08-06 17:17:36 1360 510 AU # Auto-install
minor updates: Yes
(User preference)
2005-08-06 17:17:36 1360 510 DtaStor FATAL: Failed to
initialize
datastore, error = 0xC8000711
2005-08-06 17:17:36 1360 510 AU FATAL: Failed to get
session from
datastore, error = 0xC8000711
2005-08-06 17:17:36 1360 510 AU FATAL: Failed to
Unserialize from data
store, error = 0xC8000711
2005-08-06 17:17:36 1360 510 AU # WARNING: Exit
code = 0xC8000711
2005-08-06 17:17:36 1360 510 AU WARNING:
InitAUComponents Failed, will
restart AU in 30 mins, error = 0xC8000711
2005-08-06 17:17:36 1360 510 AU AU Restart
required....
2005-08-06 17:17:36 1360 84c DtaStor FATAL: Failed to
initialize
datastore, error = 0xC8000711
2005-08-06 17:17:36 1360 84c DnldMgr FATAL:
DM:CAgentDownloadManager::CheckAllCallDownloadStates: GetSession failed
with 0xc8000711.
2005-08-06 17:47:36 1360 510 AU ########### AU:
Initializing Automatic
Updates ###########
2005-08-14 14:48:46 1356 55c AU AU setting next
detection timeout to
2005-08-14 18:48:46
2005-08-14 14:48:46 1356 55c DtaStor FATAL: Failed to
initialize
datastore, error = 0xC8000711
2005-08-14 14:48:46 1356 55c AU # Approval type:
Scheduled (User
preference)
2005-08-14 14:48:46 1356 55c AU # Scheduled
install day/time: Every
day at 11:00
2005-08-14 14:48:46 1356 55c AU # Auto-install
minor updates: Yes
(User preference)
2005-08-14 14:48:46 1356 55c DtaStor FATAL: Failed to
initialize
datastore, error = 0xC8000711
2005-08-14 14:48:46 1356 55c AU FATAL: Failed to get
session from
datastore, error = 0xC8000711
2005-08-14 14:48:46 1356 55c AU FATAL: Failed to
Unserialize from data
store, error = 0xC8000711
2005-08-14 14:48:46 1356 55c AU # WARNING: Exit
code = 0xC8000711
2005-08-14 14:48:46 1356 55c AU AU Restart
required....
2005-08-14 15:01:51 1356 188 DtaStor FATAL: Failed to
initialize
datastore, error = 0xC8000711
2005-08-14 15:01:51 1356 188 Agent WARNING: WU client
fails
CClientCallRecorder::EnumerateService with error 0xc8000711
2005-08-14 15:01:51 1144 750 COMAPI WARNING:
ISusInternal::EnumerateService failed, hr=C8000711
2005-08-14 15:02:00 1356 188 DtaStor FATAL: Failed to
initialize
datastore, error = 0xC8000711
2005-08-14 15:02:00 1356 188 Agent WARNING: WU client
fails
CClientCallRecorder::EnumerateService with error 0xc8000711
2005-08-14 15:02:00 1144 750 COMAPI WARNING:
ISusInternal::EnumerateService failed, hr=C8000711
2005-08-14 15:02:04 1144 750 Setup *********** Setup:
Checking whether
self-update is required ***********
2005-08-14 15:02:04 1144 750 Setup * Inf file:
C:\WINNT\SoftwareDistribution\WebSetup\wusetup.inf
2005-08-14 15:02:04 1144 750 Setup Update NOT required
for
C:\WINNT\system32\cdm.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-08-14 15:02:04 1144 750 Setup Update NOT required
for
C:\WINNT\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-08-14 15:02:04 1144 750 Setup Update NOT required
for
C:\WINNT\system32\wuapi.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-08-14 15:02:04 1144 750 Setup Update NOT required
for
C:\WINNT\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-08-14 15:02:04 1144 750 Setup Update NOT required
for
C:\WINNT\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-08-14 15:02:04 1144 750 Setup Update NOT required
for
C:\WINNT\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-08-14 15:02:04 1144 750 Setup Update NOT required
for
C:\WINNT\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-08-14 15:02:04 1144 750 Setup Update NOT required
for
C:\WINNT\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-08-14 15:02:04 1144 750 Setup Update NOT required
for
C:\WINNT\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-08-14 15:02:04 1144 750 Setup Update NOT required
for
C:\WINNT\system32\wups.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-08-14 15:02:04 1144 750 Setup Update NOT required
for
C:\WINNT\system32\wups2.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2005-08-14 15:02:04 1144 750 Setup * IsUpdateRequired
= No
2005-08-14 15:18:46 1356 55c AU ########### AU:
Initializing Automatic
Updates ###########
2005-08-14 15:18:46 1356 55c AU AU setting next
detection timeout to
2005-08-14 19:18:46
2005-08-14 15:18:46 1356 55c DtaStor FATAL: Failed to
initialize
datastore, error = 0xC8000711
2005-08-14 15:18:46 1356 55c AU # Approval type:
Scheduled (User
preference)
2005-08-14 15:18:46 1356 55c AU # Scheduled
install day/time: Every
day at 11:00
2005-08-14 15:18:46 1356 55c AU # Auto-install
minor updates: Yes
(User preference)
2005-08-14 15:18:46 1356 55c DtaStor FATAL: Failed to
initialize
datastore, error = 0xC8000711
2005-08-14 15:18:46 1356 55c AU FATAL: Failed to get
session from
datastore, error = 0xC8000711
2005-08-14 15:18:46 1356 55c AU FATAL: Failed to
Unserialize from data
store, error = 0xC8000711
2005-08-14 15:18:46 1356 55c AU # WARNING: Exit
code = 0xC8000711
2005-08-14 15:18:46 1356 55c AU AU Restart
required....
.

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