Re: No sound

Can You tell me if it is safe to uninstall the updates that i downloaded and
installed on the 12th before the problems started on the 13th using Add or
Remove Programs in the Control Panel? could this possibly sort the problem?

"Mike Hall (MS-MVP)" wrote:

> Craig
>
> Re. drivers, it is not good to use System Restore to recover from updated
> driver problems.. better to roll back the drivers.. go to Control Panel -
> System - Hardware - Device Manager to do this...
>
> If you have problems with System Restore, this could point to a problem with
> spyware, malware, trojans and virus'.. do a through check on your machine
>
> Please try the processes below.. and do them in order.. none of the
> processes are beyond the abilities of a newbie user..
>
>
>
> OK.. start by turning OFF the System Restore function.. click on the Start
> button.. right click on 'My Computer', then select Properties.. now select
> the 'System Restore' tab..
>
> Check the box "Turn off System Restore" or "Turn off System Restore on all
> drives".. now click on 'Apply'.. you will be asked if it is ok to lose all
> restore points.. answer YES to this.. now click on 'OK'
>
>
>
> Now to the removal process..
>
>
>
> Run a one shot virus remover.. I have found that McAfee Stinger works for
> people.. download and run it..
>
>
>
> http://vil.nai.com/vil/stinger/
>
>
>
> Another alternative is ..
>
>
>
> http://housecall.trendmicro.com/housecall/start_corp.asp
>
>
>
> Finish this process first..
>
>
>
> You will also need to download Spyware removal software.. Spybot and Adaware
> are available at these websites.. both are free.. download and run them..
> don't forget to check for updates after you have started them..
>
>
>
> http://www.safer-networking.org/en/index.html
>
>
>
> http://www.lavasoftusa.com/software/adaware/
>
>
>
> .... and this link is for the latest Microsoft helping..
>
>
>
> http://www.microsoft.com/athome/security/spyware/software/default.mspx
>
>
>
> Spybot has the ability to immunize a system, but there is better for this
> function, so download and run Spyware Blaster too.. again, check for
> updates..
>
>
>
> http://www.javacoolsoftware.com/
>
>
>
> Time to turn ON System Restore.. this is obviously like turning it OFF, so
> just reverse the procedure..
>
>
>
> If you have any sense, you will now remove any programs that are known
> carriers of all things bad.. some, like Patchou's MessengerPlus can be
> installed such that the sponsor software does not get installed with it..
> the sponsor software, if left, will re-infect your system immediately it is
> run again.. use ADD/REMOVE PROGRAMS to un-install and then re-install,
> taking care to check the box that gives you the option of NOT accepting the
> sponsor crap.. if a program installation process does not allow you to do
> this, forget about it.. leave it well alone..
>
>
>
> If you have had your Internet browser hijacked, that is to say, you get
> redirected through a search engine NOT of your choosing, you will need
> different tools..
>
>
>
> The best place for these is http://www.pchell.com
>
>
>
> Mark Hasting has put much work into this site.. it is an invaluable site,
> both for reference and fix-its..
>
>
>
> You must also run a firewall and anti-virus program.. here are some links
> for you..
>
> http://www.mcafee.com
>
> http://www.symantec.com
>
> http://www.zonealarm.com
>
> http://www.kerio.com
>
> http://www.sygate.com
>
> http://www.avast.com
>
> http://www.grisoft.com
>
>
>
> If you do not run a firewall and anti-virus solution, you are leaving
> yourself open to attacks of all kinds.. these two types of program are your
> first line of defence..
>
>
>
> So by now, your system should be in reasonable shape.. you will have tools
> 'locked and loaded', ready for weekly use against those who seek to destroy
> your pleasure.. incorporate these into a housekeeping policy that includes
> running Defragmenter and Disk Cleanup, and you will be able to easily
> maintain your system..
>
>
>
> Please return to this thread and provide feedback.. it is the only way that
> helpers here can determine how effective the advice given has been..
>
>
>
> One more topic before I end.. I download drivers from MS Update, and have
> only ever had problems with one of them, notably a modem driver that
> actually worsened performance..
>
>
>
> One must remember that these drivers are sent to Microsoft by the various
> manufacturers for inclusion on the MS Update site, so MS can't really be
> blamed..
>
>
>
>
>
>
>
> Good luck..
>
>
>
>
>
> --
> Mike Hall
> MVP - Windows Shell/User
>
>
> "Craig" <Craig@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:A5A90981-09DB-418B-96F9-0AC6E3C99040@xxxxxxxxxxxxxxxx
> >I am using Windows XP Home Edition and after I completed the update I no
> > longer have sound coming from my speakers.
> >
> > I think it has to do with this update: C Media Electronics Incorporation -
> > Sound - C-Media AC97 Audio Device
> >
> > I think to remove this update (it failed) I tried to undo changes by using
> > System Restore (that failed too)
> >
> > When I try to use my Windows Media Player I get the following error:
> > Windows Media Player cannot play the file because there is a problem with
> > your sound device. There might not be a sound device installed on your
> > computer, it might be in use by another program, or it might not be
> > functioning properly.
> >
> > I think I might have made the original problem worse (thank you
> > Microsoft!!!!)
> >
> > HELP!!!!
> >
> > --
> > Craig
>
>
>
.