Re: Solution to KB823353 & KB837009

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Hi Robear,

Thank you for your posts.

I have ONLY posted about this problem in the Windows Update discussion, not
the OE or any other discussion.
As kindly advised, I have checked my OE Help About files and MSOE.DLL is
version v6.00.2800.1506.
KB897715 is also listed in my Add/Remove Programs.

Futhermore, in response to both your posts.....

I did have critical IE and OE updates installed prior to encountering the
'repeating' KB823353 problem.
My Windows Update History page details the following patches (in install
sequence) as being installed after initially installing IE6 SP1:

1. KB897715: Cumulative Security Update for Outlook Express 6 Service Pack 1
2. KB883939: Cumulative Security Update for Internet Explorer 6 Service Pack 1
3. KB893066: Security Update for Windows 2000
4. KB896422: Security Update for Windows 2000
5. KB890046: Security Update for Windows 2000
6. KB896358: Security Update for Windows 2000
7. KB894320: Security Update for Windows 2000
8. KB891861: Update Rollup 1 for Windows 2000 Service Pack 4
9. Q329115: Security Update (Windows 2000)
10. 814078: Security Update (Microsoft Jscript version 5.6, Windows 2000,
Windows XP)
11. KB903235: Security Update for JView Profiler
12. KB901214: Security Update for Windows 2000
13. KB890830: Windows Malicious Software Removal Tool - July 2005
14. KB899588: Security Update for Windows 2000
15. KB896727: Cumulative Security Update for Internet Explorer 6 Service
Pack 1
16. KB823353: Cumulative Security Update for Outlook Express 6 SP1
17. KB890830: Windows Malicious Software Removal Tool - August 2005
18. KB899587: Security Update for Windows 2000
19. KB896423: Security Update for Windows 2000
20. KB893756: Security Update for Windows 2000
21. KB823353: Cumulative Security Update for Outlook Express 6 SP1 (repeated
many times)

Please note the above only details IE, OE and Windows2000 patches and is not
an extensive list of all update patches.


After removing the patches I mentioned in my original post and reinstalling
IE6 SP1..........

My Windows Update History page now details the following patches as being
installed (in install sequence):
Note: *** denotes a previously listed patch install in Windows Update History.

1. Q329115: Security Update (Windows 2000) ***
2. 814078: Security Update (Microsoft Jscript version 5.6, Windows 2000,
Windows XP) ***
3. KB823353: Cumulative Security Update for Outlook Express 6 SP1 ***
4. KB891861: Update Rollup 1 for Windows 2000 Service Pack 4 ***
5. KB899587: Security Update for Windows 2000 ***
6. KB893756: Security Update for Windows 2000 ***
7. KB896727: Cumulative Security Update for Internet Explorer 6 Service
Pack 1 ***
8. KB897715: Security Update for Outlook Express 6 Service Pack 1 ***
9. KB899588: Security Update for Windows 2000
10. KB896423: Security Update for Windows 2000

kind regards.

--
~~~~~~~~~~~~~~~~~
IBM AS400 Sytems Admin & Technical Support Engineer


"PA Bear" wrote:

> > THE SOLUTION.
> > In a nutshell, you will need to re-install IE6 SP1.
>
> Hardly. Did you post about this problem to an OE-specific newsgroup?
>
> KB823353 (Jul-04), KB837009 (Apr-04) and KB897715 (Jul-05) are all
> Cumulative Updates for Outlook Express (OE) and for some unfathomable reason
> Windows Update continues to offer these OE updates in the wrong order
> (mainly to Win2K SP4 and WinXP SP1).
>
> Here's probably the most informative of all the related threads about the
> problem:
> http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6_outlookexpress/browse_frm/thread/77139f947da15bba/b69f96f39b449575?q=823353&rnum=5&hl=en#b69f96f39b449575
> (Start with #32 Gary Smith, 27 July).
>
> The fix is to Uninstall KB897715 (AKA MS05-030) and then (assuming MSOE.DLL
> [not OE or MSIMN.EXE] is now v6.00.2800.1409 or earlier) install, in order,
> (1) KB823353, and, finally, (2) KB897715 using these downloaded files, *not*
> Windows Update:
>
> KB823353:
> http://www.microsoft.com/downloads/details.aspx?FamilyId=AD6A96BC-DAF0-4EAB-89B8-BD702B3E3E5D&displaylang=en
>
> KB897715:
> http://www.microsoft.com/downloads/details.aspx?familyid=89e4d8ee-4d8e-4660-a53d-28502b3d2518&displaylang=en
>
> > ...I am confident all is ok because before I began any of this
> > I made a note of my version of IE6, which was 6.0.2800.1106 with updates
> > versions Q903235. Upon resolving the problem, IE6 now reports
> > 6.0.2800.1106 with updates versions SP1; Q823353.
>
> All may be OK but if OE Help > About > Files doesn't list MSOE.DLL
> v6.00.2800.1506, you still don't have KB897715 (MS05-030), a Critical
> Security Update, installed: http://support.microsoft.com/?kbid=897715.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP
>
> Burak wrote:
> > It appears from the posts here that the problems people are experiencing
> > with KB823353 & KB837009 are very similar. My problem was with KB823353.
> >
> > I am running Windows2000Pro SP4 with Internet Explorer 6 SP1.
> >
> > Please note that KB823353 is an update of KB837009 (even though the
> > reference # would suggest otherwise â?" check the dates of the updates).
> >
> >
> > THE PROBLEM.
> > Every time that I installed this patch, my Windows Update History page
> > said that it had installed successfully. But when I checked Add/Remove
> > programs
> > on my PC there was no reference to KB823353 or Q823353. But every time I
> > returned to Windows Update, it repeatedly stated that KB823353 needed to
> > be installed.
> >
> > Scott G. has also posted a resolution to this problem (on 8/14/2005).
> > With respect to Scott (and although I do not question whether his
> > solution works),
> > I do not believe this will resolve the root of the problem. Scott G.
> > suggests manually downloading KB823353 and installing it without version
> > checking.
> >
> > As many of you (myself included) have previously performed a manual
> > download
> > of KB823353 and attempted a manual install, you will be aware that it
> > states you must have IE6 SP1 installed. This is the clue to the nature
> > of the problem. Although I had IE6 SP1 installed, KB823353 could not
> > detect this.
> > If this was the case with KB823353, it could also be the same for other
> > patches (e.g. KB837009?). I came to the conclusion that something must
> > have gone amiss when installing the IE6 SP1 patch, and not all future
> > patches
> > could detect that it is installed. Strange that the Windows Update site
> > knows IE6 SP1 is installed, but the patch itself does not.
> >
> > Like many of you I would normally select the â?~Express (Recommended)â?T
> > option when installing updates, but as you know, this will install a
> > whole batch of updates at the same time, whereas the â?~Customâ?T option
> > enables you to install a single patch at a time. Something must have
> > gone wrong when installing IE6 SP1 together with other (the sequence of
> > installed patches having an
> > important factor).
> >
> >
> > THE SOLUTION.
> > In a nutshell, you will need to re-install IE6 SP1. How I did this is as
> > follows:
> >
> > 1. I used the â?~Update Historyâ?T page of Windows Update to identify all
> > patches installed AFTER the initial install of KB823353. I noted the
> > order
> > in which these patches were installed.
> >
> >
> > 2. Using â?~Add/Remove Programsâ?T, I removed each noted patch 1 at a
> > time (in the order of Latest first â?" Earliest Last, until I reached
> > KB823353). You will need to do a system reboot after removing each patch.
> >
> > Note1: when you select to remove each patch, you may get a message saying
> > that Windows Genuine Advantage may not function properly if you remove the
> > patch. I ignored this message and proceeded to remove each patch. I also
> > had to perform a system restart upon removal of each patch.
> >
> > Note2: If your Windows Update History page lists â?~KB890830 Malicious
> > Software Removal Toolâ?T being installed, it will NOT appear in
> > â?~Add/Remove Programsâ?T so cannot be removed. Do not worry about this.
> > Another page within Microsoft states that KB890830 does not actually
> > install any files on your system, so as such cannot be removed.
> >
> >
> > 3. When all patches following the install of KB823353 had been removed, I
> > used the System Backup function to save my settings and files (just in
> > case). Those of you not using Windows 2000Pro may like to use the System
> > Restore function to create a restore point. Luckily for me, the last
> > patch was installed on 7/24/2005 and I had a backup of registry files
> > from 7/20/2005,
> > so I restored my PC to 7/20/2005. This is what I did, but if you do not
> > have such a restore point available to restore to I do not think a
> > restore is
> > highly important.
> >
> >
> > 4. IMPORTANT! Using the â?~Customâ?T option of Windows Update, I then
> > used Windows Update to detect all available patches. Do NOT use the
> > â?~Express (Recommended)â?T option as this will install a whole batch of
> > patches at the same time! As expected, KB823353 appeared as the oldest
> > available patch.
> >
> > IMPORTANT! From this point on, always install each patch 1 at a time
> > using
> > the â?~Customâ?T option of Windows Update.
> >
> >
> > 5. I deselected all other available patches in Windows Update and
> > installed KB823353 by itself. Following the install of KB823353, and
> > although not needed, I did a system reboot.
> >
> >
> > 6. Upon reboot, I ran Windows Update again. No surprise to see that
> > KB823353 was still listed as available. I checked in Add/Remove Programs
> > to see if it was listed and as expected it was not.
> >
> >
> > 7. I returned to the â?~Update Historyâ?T page of Windows Update to
> > identify all Internet Explorer and Outlook Express patches installed
> > AFTER the install of
> > IE 6 SP1. I noted the order in which these patches were installed.
> >
> > 8. Using â?~Add/Remove Programsâ?T, I removed each noted patch 1 at a
> > time (in the order of Latest first â?" Earliest Last, until I reached IE
> > 6 SP1). You will need to do a system reboot after removing each patch.
> >
> > Note1: 2 patches that I selected to remove stated that removal may affect
> > the operation of quite a few programs that were on my PC. I did NOT
> > remove these patches (just in case). This may not be the case for your
> > PC because I had installed a lot of programs on my PC around the time
> > that these patches were initially installed. Sorry, but I cannot
> > remember which patches these were, but I do remember that 1 of the
> > patches a removed successfully was Q903235 (Jviewer Profile).
> >
> > Note2: strangely, KB831167 (IE6 SP1) was not listed in â?~Add/Remove
> > Programsâ?T. Maybe IE6 SP1 is bundled within Windows2000Pro SP4 and so
> > not listed separately?
> >
> >
> > GOOD NEWS�� we are now at the installation stage.
> >
> >
> > 9. I then downloaded IE6 SP1 (KB831167) from Windows Downloads:
> > Internet Explorer 6 Service Pack 1 (ie6setup.exe)
> > http://www.microsoft.com/downloads/details.aspx?FamilyID=1e1550cb-5e5d-48f5-b02b-20b602228de6&displaylang=en
> >
> >
> > 10. I re-installed IE6 SP1 (KB831167).
> >
> > Note: You will probably get a message stating that the most recent
> > version
> > is already installed and recommending not to continue the install. I
> > ignored this and proceeded with the install. I rebooted after the
> > install.
> >
> >
> > 11. Upon reboot, I ran Windows Update (â?~Customâ?T option) again to
> > detect all available patches.
> >
> >
> > 12. In the order of availability (Earliest first to Latest last), I
> > installed each patch 1 at time followed by a system reboot (regardless of
> > whether Windows instructed me to do so).
> >
> > IMPORTANT! Install each patch 1 at a time using the Windows Update
> > â?~Customâ?T option. Do NOT use the Windows Update â?~Expressâ?T option.
> >
> > After installing KB823353, the subsequent run of Windows Update did not
> > list KB823353 as available. I used â?~Add/Remove Programsâ?T to check it
> > was installed, and it was listed as Q823353. Success !!!
> >
> >
> > 13. After I finished installing each patch (1 at a time), I checked to
> > see
> > if Q823353 was still listed in â?~Add/Remove Programsâ?T, but it no
> > longer is. This suggests that 1 of the patches following KB823353 makes
> > changes to available programs that can be removed.
> >
> >
> > 14. However, I am confident all is ok because before I began any of this
> > I made a note of my version of IE6, which was 6.0.2800.1106 with updates
> > versions Q903235. Upon resolving the problem, IE6 now reports
> > 6.0.2800.1106 with updates versions SP1; Q823353.
> >
> >
> > I hope this is of help to some of you and good luck resolving the problem.
> >
> > Please note that the solution above is how I personally resolved the
> > problem
> > on my PC running Windows 2000Pro SP4 and cannot accept any responsibility
> > for any problems caused when others attempt the same solution.
>
>
.

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