RE: KB823353 & KB837009 Resolution

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Thought I should mention.......

Before resolving the problem, my reported versions of IE6 and Outlook
Express were 6.0.2800.1106 with updates versions Q903235 for IE6 and
6.0.2800.1106 for Outlook Express.

After resolving the problem, my reported versions of IE6 and Outlook Express
are 6.0.2800.1106 with updates versions SP1; Q823353 for IE6 and
6.0.2800.1123 for Outlook Express.

--
~~~~~~~~~~~~~~~~~
IBM AS400 Sytems Admin & Technical Support Engineer


"Burak" wrote:

> KB823353 & KB837009 Resolution
>
> It appears from the posts here that the problems people are experiencing
> with KB823353 & KB837009 are very similar. My problem was with KB823353.
>
> I am running Windows2000Pro SP4 with Internet Explorer 6 SP1.
>
> Please note that KB823353 supercedes KB837009 (even though the reference #
> would suggest otherwise – check the dates of the updates).
>
> THE PROBLEM.
> Every time that I installed this patch, my Windows Update History page said
> that it had installed successfully. But when I checked Add/Remove programs
> on my PC there was no reference to KB823353 or Q823353. But every time I
> returned to Windows Update, it repeatedly stated that KB823353 needed to be
> installed.
>
> Scott G. has also posted a resolution to this problem (on 8/14/2005). With
> respect to Scott (and although I do not question whether his solution works),
> I do not believe this will resolve the root of the problem. Scott G. suggests
> manually downloading KB823353 and installing it without version checking.
>
> As many of you (myself included) have previously performed a manual download
> of KB823353 and attempted a manual install, you will be aware that it states
> you must have IE6 SP1 installed. This is the clue to the nature of the
> problem. Although I had IE6 SP1 installed, KB823353 could not detect this.
> If this was the case with KB823353, it could also be the same for other
> patches (e.g. KB837009?). I came to the conclusion that something must have
> gone amiss when installing the IE6 SP1 patch, and not all future patches
> could detect that it is installed. Strange that the Windows Update site
> knows IE6 SP1 is installed, but the patch itself does not.
>
> Like many of you I would normally select the ‘Express (Recommended)’ option
> when installing updates, but as you know, this will install a whole batch of
> updates at the same time, whereas the ‘Custom’ option enables you to install
> a single patch at a time. Something must have gone wrong when installing IE6
> SP1 together with other (the sequence of installed patches having an
> important factor).
>
> THE SOLUTION.
> In a nutshell, you will need to re-install IE6 SP1. How I did this is as
> follows:
>
> 1. I used the ‘Update History’ page of Windows Update to identify all
> patches installed AFTER the initial install of KB823353. I noted the order
> in which these patches were installed.
>
> 2. Using ‘Add/Remove Programs’, I removed each noted patch 1 at a time (in
> the order of Latest first – Earliest Last, until I reached KB823353). You
> will need to do a system reboot after removing each patch.
>
> Note1: when you select to remove each patch, you may get a message saying
> that Windows Genuine Advantage may not function properly if you remove the
> patch. I ignored this message and proceeded to remove each patch. I also
> had to perform a system restart upon removal of each patch.
>
> Note2: If your Windows Update History page lists ‘KB890830 Malicious
> Software Removal Tool’ being installed, it will NOT appear in ‘Add/Remove
> Programs’ so cannot be removed. Do not worry about this. Another page
> within Microsoft states that KB890830 does not actually install any files on
> your system, so as such cannot be removed.
>
> 3. When all patches following the install of KB823353 had been removed, I
> used the System Backup function to save my settings and files (just in case).
> Those of you not using Windows 2000Pro may like to use the System Restore
> function to create a restore point. Luckily for me, the last patch was
> installed on 7/24/2005 and I had a backup of registry files from 7/20/2005,
> so I restored my PC to 7/20/2005. This is what I did, but if you do not have
> such a restore point available to restore to I do not think a restore is
> highly important.
>
> 4. IMPORTANT! Using the ‘Custom’ option of Windows Update, I then used
> Windows Update to detect all available patches. Do NOT use the ‘Express
> (Recommended)’ option as this will install a whole batch of patches at the
> same time! As expected, KB823353 appeared as the oldest available patch.
>
> IMPORTANT! From this point on, always install each patch 1 at a time using
> the ‘Custom’ option of Windows Update.
>
> 5. I deselected all other available patches in Windows Update and installed
> KB823353 by itself. Following the install of KB823353, and although not
> needed, I did a system reboot.
>
> 6. Upon reboot, I ran Windows Update again. No surprise to see that
> KB823353 was still listed as available. I checked in Add/Remove Programs to
> see if it was listed and as expected it was not.
>
> 7. I returned to the ‘Update History’ page of Windows Update to identify all
> Internet Explorer and Outlook Express patches installed AFTER the install of
> IE6 SP1. I noted the order in which these patches were installed.
>
> 8. Using ‘Add/Remove Programs’, I removed each noted patch 1 at a time (in
> the order of Latest first – Earliest Last, until I reached IE6 SP1). You
> will need to do a system reboot after removing each patch.
>
> Note1: 2 patches that I selected to remove stated that removal may affect
> the operation of quite a few programs that were on my PC. I did NOT remove
> these patches (just in case). This may not be the case for your PC because I
> had installed a lot of programs on my PC around the time that these patches
> were initially installed. Sorry, but I cannot remember which patches these
> were, but I do remember that 1 of the patches a removed successfully was
> Q903235 (Jviewer Profile).
>
> Note2: strangely, KB831167 (IE6 SP1) was not listed in ‘Add/Remove Programs’.
> Maybe IE6 SP1 is bundled within Windows2000Pro SP4 and so not listed
> separately?
>
>
> GOOD NEWS…… we are now at the installation stage.
>
>
> 9. I then downloaded IE6 SP1 (KB831167) from Windows Downloads:
> Internet Explorer 6 Service Pack 1 (ie6setup.exe)
> http://www.microsoft.com/downloads/details.aspx?FamilyID=1e1550cb-5e5d-48f5-b02b-20b602228de6&displaylang=en
>
>
> 10. I re-installed IE6 SP1 (KB831167).
>
> Note: You will probably get a message stating that the most recent version
> is already installed and recommending not to continue the install. I ignored
> this and proceeded with the install. I rebooted after the install.
>
> 11. Upon reboot, I ran Windows Update (‘Custom’ option) again to detect all
> available patches.
>
> 12. In the order of availability (Earliest first to Latest last), I
> installed each patch 1 at time followed by a system reboot (regardless of
> whether Windows instructed me to do so).
>
> IMPORTANT! Install each patch 1 at a time using the Windows Update ‘Custom’
> option. Do NOT use the Windows Update ‘Express’ option.
>
> After installing KB823353, the subsequent run of Windows Update did not list
> KB823353 as available. I used ‘Add/Remove Programs’ to check it was
> installed, and it was listed as Q823353. Success !!!
>
> 13. After I finished installing each patch (1 at a time), I checked to see
> if Q823353 was still listed in ‘Add/Remove Programs’, but it no longer is.
> This suggests that 1 of the patches following KB823353 makes changes to
> available programs that can be removed.
>
> 14. However, I am confident all is ok because before I began any of this I
> made a note of my version of IE6, which was 6.0.2800.1106 with updates
> versions Q903235. Upon resolving the problem, IE6 now reports 6.0.2800.1106
> with updates versions SP1; Q823353 and KB823353 does not appear in Windows
> Update either!
>
>
> I hope this is of help to some of you and good luck resolving the problem.
>
> Please note that the solution above is how I personally resolved the problem
> on my PC running Windows 2000Pro SP4 and cannot accept any responsibility
> for any problems caused when others attempt the same solution.
>
.

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