Re: How much is to much? Why should my clients have to pay again?
- From: "Shenan Stanley" <newshelper@xxxxxxxxx>
- Date: Sun, 7 Aug 2005 21:32:46 -0500
estover wrote:
> I really think MS has gone a little too far with this. Eight of my
> clients have had a problem with this new fangled validation tool.
> The first 3 have a bill totaling just over 600 dollars. The other 5
> are on the calender for Monday, and if is the same amount of time as
> the other 3 there bills will total over 1,000.00 dollars. How many
> others are there spending the same amount or more? And from what I
> understand there is already a "hack", "workaround", or "fix" out
> there in the wild that is going to cause MS to redo the tool, to
> protect there investment. Well I want to know why MS thinks it is OK
> to screw the little guys out of money just to protect MS? I have one
> client that is going to look for a new tech because she doesn't think
> I know what I am doing. She could not get updates, and blamed it on
> me. Microsoft, hear me: MOST PEOPLE DO NOT READ THE NEWS ABOUT PC
> AND SOFTWARE!!!!!! When something goes wrong it is MY fault, not
> yours, MINE. You can keep playing around with this validation crap
> and help me to move people to Linux. I am in charge of keeping my
> clients up and running and feeling safe. Please start thinking like
> I have to and you will win in the end.
Shenan Stanley wrote:
> What are you talking about?
>
> I assume you mean you have had customers complaining they could not
> get the updates and wanted to know why.
> I don't know how you billed each one $200 (what did you do to fix the
> problem - I guess they were out of warranty?)
>
> None of my clients have had any issues.. large or small - with the
> validation tool. I'll admit seeing the problems discussed on these
> newsgroups - but not an overwhelming number discussed by any means - I
> definitely saw more discussion about SP2 than the "new validation
> procedures".
>
> How about presenting your solutions here instead of randomly (and
> incoherently without multiple readings) ranting about the money you
> are making (customers you are losing possibly) because they believe
> you are inept? You obviously have had problems you fixed for your
> customers - you could present these and who knows - maybe your
> solution is unique and may point to the crux of the problem more than
> "Please start thinking like I have to and you will win in the end."
> *grin*
> For or against the choice Microsoft made - I don't really care - I
> just know that complaining is only productive when presented with
> viable and non-emotional solutions and facts. I have no idea what
> you did to fix the problem, what errors your customers saw - why they
> saw them and if it was/wasn't anything you did/didn't do for your
> customers... You've only presented a number of customers that had
> some problem you blame the microsoft validation tool for and you
> charged them to fix it and at least one (of the number) blames you
> for their problem. Can you present more details? Because -
> certainly - you cannot be afraid that will lose you more customers
> since you believe they won't read this ever anyway..
BTW - this is one of the usual symptom/fixes:
The Windows Genuine Advantage (WGA) validation check process
does not complete when you try to validate your copy of Windows XP
http://support.microsoft.com/kb/905226
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
.
- References:
- How much is to much? Why should my clients have to pay again?
- From: estover
- Re: How much is to much? Why should my clients have to pay again?
- From: Shenan Stanley
- How much is to much? Why should my clients have to pay again?
- Prev by Date: Re: How do I delete old WU files?
- Next by Date: Re: Windows updates... once more
- Previous by thread: Re: How much is to much? Why should my clients have to pay again?
- Next by thread: Re: How much is to much? Why should my clients have to pay again?
- Index(es):
Relevant Pages
|
