Re: problem with Windows Update, not related to WGA
- From: T G <tg@xxxxxxxxxxxxx>
- Date: Sun, 07 Aug 2005 18:35:55 -0400
>T G <tg@xxxxxxxxxxxxx> wrote:
>I support about 9 or 10 computers on a small LAN, all running XP Pro.
>Two of the computers always fail to install updates. The updates
>download but always fail with an error code that is never listed in
>the KB.
>
>The only thing unique about these two computers is that they were set
>up to allow Symantec WinFax Pro fax sharing server to run and allow
>connections from other clients to that service.
>
>The modifications involved making some changes to the settings for
>certain DCOM rights.
>
>I even tried to update to WGA and that install failed and now the
>computer is acting very strange with Explorer (shell) locking up and
>other issues which may or may not be related to WGA failing to
>install.
>
>In addition, after the computer has been up for a day or so, maybe
>less, there is a svchost listing in Task Manager that shows using
>almost all available CPU and when I shut down Windows Update service,
>that entry goes away. Something has the WU all bound up but I don't
>know what.
>
>I'd like to get information that would enable me to troubleshoot the
>issue... I really need these two computers to get back on track with
>updates, etc... when I download the updates and apply them manually,
>they always work so it is just a problem with WU from what I can tell.
>
>I'd appreciate any help...
in further researching the issue, I see errors such as "failed with hr
= 80200013" when WU tries to download the update.
I tried to install the WGA package and it downloaded fine but errored
right away during installation with:
2005-08-07 18:15:17 2860 b28 AUClnt FATAL: Error:
0x80070005. wuauclt handler: failed to spawn COM server
2005-08-07 18:15:18 3816 498 Handler FATAL:
0x80070005: ERROR: Remote update handler container process created
(PID: 2860), but exited before signaling event
2005-08-07 18:15:18 3816 498 Agent * WARNING:
Exit code = 0x80070005
2005-08-07 18:15:18 3816 498 Agent *********
2005-08-07 18:15:18 3816 498 Agent ** END **
Agent: Installing updates [CallerId = WindowsUpdate]
2005-08-07 18:15:18 3816 498 Agent *************
2005-08-07 18:15:18 3816 498 Agent WARNING: WU
client failed installing updates with error 0x80070005
2005-08-07 18:15:18 2916 d1c COMAPI >>-- RESUMED
-- COMAPI: Install [ClientId = WindowsUpdate]
2005-08-07 18:15:18 2916 d1c COMAPI - Install
call failed
2005-08-07 18:15:18 2916 d1c COMAPI - Reboot
required = No
2005-08-07 18:15:18 2916 d1c COMAPI - WARNING:
Exit code = 0x80240FFF; Call error code = 0x80070005
Does this provide any information that would be helpful?
.
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