Re: Windows 2000 SP4 Update Rollup "Sticking"

Thanks again Robert.
I didn't manually run spuninst.exe to initiate the uninstalls of the Rollup.
I used the entry in "Add/Remove Programs", which I assume does that anyway.
If the uninstall can be run with a "verbose" option, I will try that and see
if it records any information which will give us a clue as to what's actually
happening.
I'll get back to you..........
Cheers, Dave.
>

"Robert Aldwinckle" wrote:

> "Dave Hawley" <DaveHawley@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:9581723C-9146-4B40-A2AD-29F15B077752@xxxxxxxxxxxxxxxx
> > Thanks Robert.
> > I have sent you an e-mail with the logs attatched.
>
> Dave,
>
> Since the uninstall-reinstall idea didn't work my guess is that there
> was something wrong before the Rollup was first installed.
> To check that out I tried to look at version information from your first
> uninstall. Unfortunately we only get partial details from that log.
> E.g. here is a summary of its layout:
>
> 1. a bunch of deletes of cached copies of modules.
> No problem there I suppose that we don't see any version info.
> 2. a few deletes of supposedly operational files
> 3. a bunch of copies of supposedly operational files
> but it's not clear what the source is; probably the the backup folder
> the spuninst.exe program is being run from:
> D:\WIN-NT\$NtUpdateRollupPackUninstall$
>
> <example>
> ....
> 13.031: Deleted file: D:\WIN-NT\system32\dllcache\write32.wpc
> 13.031: Deleted file: D:\WIN-NT\system32\drivers\fltmgr.sys
> 13.031: Deleted file: D:\WIN-NT\system32\windows media\server\nscm.exe
> 13.031: Deleted file: D:\WIN-NT\system32\windows media\server\nsiislog.dll
> 13.031: Deleted file: D:\WIN-NT\system32\windows media\server\nsisapi.exe
> 13.047: Deleted file: D:\WIN-NT\system32\windows media\server\nspmon.exe
> 13.141: Copied file: D:\WIN-NT\system32\advapi32.dll
> ....
> </example>
>
>
> Some of the copies are explicitly "delayed" (i.e., pending reboot)
> but there are more which involve .tmp names so I suspect that
> some of the other operations which were expected to succeed
> (e.g., either as deletions or as copy steps) failed and therefore
> were dynamically given the same treatment. Unfortunately there
> is no real proof of this. Worse, some of the ones which I suppose
> were originally deletions have no more identification when they are
> processed after the boot than their version numbers:
>
> <example>
> ---- PendingFileRenameOperations After Uninstallation ------
> 70.766:
> Source: D:\WIN-NT\system32\_000000_.tmp.dll
> Version: 5.0.2195.7038
> 70.766:
> Destination:
> Version:
> </example>
>
> The copy steps at least are fully identified but as you say there are
> a lot of them and there is no easy way of tying them to any particular
> manifest to validate their regression. And what if some aren't regressions?
> That might be what the installer was getting confused about and in that
> case perhaps we could uninstall something, such as one of the updates
> which the Rollup was supposed to be supplementing in order for the
> Rollup to update to the version that it wants, so then the installer isn't
> confused any more. Etc. (Who knows?)
>
> Did you manually enter the spuninst.exe command or was there some
> UI which did it for you? If you can enter the command manually there
> are apparently some extra switches you could use which would force more
> detailed diagnostics (e.g. hopefully some indication of why a copy or
> delete is being done as well as more explicitly relating the .tmp files
> to the modules being processed and the final version they should have.
>
> In any case the option I think we want is /verbose as described in here:
>
> http://www.microsoft.com/technet/prodtechnol/windowsserver2003/deployment/winupdte.mspx
>
>
> HTH
>
> Robert
> ---
>
>
>
.

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