Re: Update failure after BITS 2.0 installed
- From: PeterE <PeterE@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 6 Jul 2005 01:19:03 -0700
Hi, Robert
My ReportingEvents.log OLD indicates that BITS 2.0 (KB842773) was
successfully downloaded and installed on 2004-08-15. The log files continues
to record AU checking for updates until 2004-09-20 when it begins reporting
download failures, with the 80072F78 error message or sometimes with the
8020001b error message. All subsequent updates have failed with either of
those two error messages.
I installed SP2 from the MS CD in October 2004, I can't see the exact date.
Because the download failures began prior to the SP2 installation I assume
the failure is related to KB842773.
AU is enabled and Started.
I have shut down or killed all third processes including AV and proprietory
firewall but left Windows FW running and then tried AU via a dial up
connection, ie avoiding any router settings, but without success.
I am being directed to windowsupdate/v6
Does this help you understand what might be going on?
PeterE
"Robert Aldwinckle" wrote:
> "PeterE" <PeterE@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:216133DF-1AA8-44EA-807A-E0DA0ECA078F@xxxxxxxxxxxxxxxx
> > Thank you for your response, Robert. I installed the BITS 2 update
> > (KB842773) some months before I installed SP2.
>
> So does this contradict your initial statement <eg>
>
> >>> I have not been able to install any updates after installing 'Update for
> >>> Background Intelligent Transfer Service (BITS) 2.0 & Win HTTP5.1 (KB842773)
>
> Or was XPsp2 installed independently somehow?
>
>
> > I have checked the file
> > manifest in 842773 and confirm that all the files listed are installed but
> > with a later version number, 2180. I assume from the later number that the
> > files were replaced by SP2 files.
>
> Yes. That was my point. So 842773 is a red herring I suspect.
> And now your symptom description probably reduces to:
> "since installing XPsp2 I haven't been able to do any updates" <eg>
> but more significant I suspect will be when you switched to WUv5.
> (I assume you aren't yet on WUv6 but have been switched away from
> WUv4 as a result of installing both 842773 and XPsp2.)
>
> I think what you should do is look at your WindowsUpdate.log
> and ReportingEvents.log to get a clearer picture of what is *really*
> going on with WU and AU. Because you renamed SoftwareDistribution
> your ReportingEvents.log will be in two places. Presumably since
> no updates have been done both should be very short. <eg>
>
> BTW is AU enabled? I don't have a good picture yet of how
> you are set up for doing updates. You might get a better symptom
> description from switching to the Notify me... option. E.g. I can't
> tell from the tiny snippet of your log whether you are even getting
> the *list* of updates downloaded. That doesn't even involve BITS
> which would make it a red herring too. ;)
>
>
> >
> > MS Tech Support suggest I may have an application running that is blocking
> > the download and installation. I copy below a log file of processes that I
> > currently have running. Do you see anything there that could be preventing a
> > download?
>
> Yes. Another apparent contradiction perhaps? <eg>
>
> >>> I have disabled proprietory firewall & AV
>
> plus some other things which you could probably disable
> temporarily in case they are interfering too.
>
>
> > CTSVCCDA.EXE 1556 Creative Service for CDROM Access Creative Technology Ltd
> > gearsec.exe 1580 gearsec GEAR Software
>
> > VetMsg.exe 3152 CA Antivirus Realtime Messaging Service Computer Associates
> > International, Inc.
>
> > carpserv.exe 1676 carpserv Conexant Systems, Inc.
> > atiptaxx.exe 1840 ATI Desktop Control Panel ATI Technologies, Inc.
> > HKServ.exe 1640 Sony Corporation
> > HKWnd.exe 2480 Sony Corporation
> > CAVTray.exe 1924 CA Antivirus System Tray Application Computer Associates
> > International, Inc.
> > CAVRid.exe 2052 CA Antivirus Realtime Infection Report Computer Associates
> > International, Inc.
> > AppHunter.exe 2544
> > SystemTracker.exe 3240 2.77 System Tracker Application AuditMySoftware.com
> >
> > Thanks for your advice
> >
> > PeterE
>
> ....
>
>
> HTH
>
> Robert
> ---
>
>
>
.
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