Fix The 0x80245003 Error!!!!!
- From: Karloz <Karloz@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 30 Jun 2005 09:57:02 -0700
FR: COMPMAIL@xxxxxxxxxxxxx
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CASE_ID_NUM: SRZ050628003721
MESSAGE:
********************** The message for you follows ************************
Dear Customer,
Thank you for contacting Microsoft Windows Update Support. My name is Joan
and I am glad to work with you.
To give the most accurate support possible, I would like to give a brief
summary of your concern as I understand it:
You encountered certain difficulies updating Windows.
If I have misunderstood, please feel free to let me know. I have listed some
resolution in the form of suggestions so that it will be easier for you to
try them.
If you are running Ad-aware, ZoneAlarm, PC-Cillin, Norton Antivirus, Norton
Internet Security, Norton Personal Firewall, McAfee, Proxomitron pop-up
blocker, Ad Muncher, web accelerator e.g. "Slipstream", I would recommend you
to temporarily disable or shut down any of these installed on your system
and try accessing Windows Update site. Be sure to enable them again when you
complete the update process.
Suggestion 1:
=========
In order to resolve this issue, we need to register the ActiveX control
files needed to access the Windows Update Site. We need to do this since the
error can occur if these files are unregistered on your system. To do this
you can try the instructions provided below:
Note: There is a Single Space between the regsvr32 command and the file name
JSCRIPT.DLL . The same goes with all the commands provided below.
1. Click on Start, point to "Run"
2. Type in "regsvr32 JSCRIPT.DLL" (without double quotes) and click
Ok.
3. Type in "regsvr32 MSXML3.DLL" (without double quotes) and click
Ok.
4. Type in "regsvr32 ATL.DLL" (without double quotes) and click
Ok.
5. Type in "regsvr32 WUAPI.DLL" (without double quotes) and click Ok.
6. Type in "regsvr32 WUAUENG.DLL" (without double quotes) and click Ok.
7. Type in "regsvr32 WUAUENG1.DLL" (without double quotes) and click
Ok.
8. Type in "regsvr32 WUCLTUI.DLL" (without double quotes) and
click Ok.
9. Type in "regsvr32 WUPS.DLL" (without double quotes) and click
Ok.
10. Type in "regsvr32 WUWEB.DLL" (without double quotes) and click
Ok.
Now please try accessing the Windows Update Site again.
Suggestion 2:
=========
If you are still encountering the above error on Windows Update Site then,
we need to rename the Softwaredistribution folder from your system. By
renaming the folder we will be able to get the fresh copy of ActiveX controls
needed to access the Windows Update Site. To do this, please try the steps
provided below:
We first need to close all the Open instances of Internet Explorer Window.
Step 1: We need to Stop the Automat
ic Update and Background Intelligent Transfer Services on your system:
1. Click Start > Run
2. Type "Services.msc" (w/o quotes)
3. Press OK
4. Find "Automatic Updates"
5. Right Click on the Automatic Updates Service and select Stop to stop the
service.
6. Now Find "Background Intelligent Transfer service"
7. Right Click on the Background Intelligent Transfer service and select
Stop to stop the service.
Step 2: Now try the instructions provided below to rename the
SoftwareDistribution from your system:
1. Click on Start, Run and in the Open box write "%systemroot%" (Without
Double Quotes) and press Enter.
2. It will open the root folder ( i.e. C:\Windows if you have installed
fresh copy of the Windows XP OR if you have upgraded over Windows NT then it
will open C:\WINNT) from your system.
3. Locate the SoftwareDistribution folder from the opened window Right Click
on the on the SoftwareDistribution folder and select Rename. Type "OldSD",
and press Enter.
4. Once we have renamed the folder try the Step 3.
Step 3: We need to Start the Automatic Update and Background Intelligent
Transfer Services on your system:
1. Click Start > Run
2. Type "Services.msc" (w/o quotes)
3. Press OK
4. Find "Automatic Updates"a
5. Right Click on the Automatic Updates Service and select Start to start
the service.
6. Now Find "Background Intelligent Transfer service"
7. Right Click on the Background Intelligent Transfer service and select
Start to start the service.
Now try accessing the Windows Update Site and check if our issue is resolved.
Thank you for your time and attention. I believe the above steps should
address the problem effectively. For your convenience, I will go ahead and
close this case for administrative purposes unless you have any further
questions or concerns regarding this particular Service Request. If you need
any
additional assistance, please feel free to send email to me with the case ID
in the subject; we will continue working together then.
Joan Zhang
Microsoft Support Professional
Satisfied customers are my top priority. Please let my manager or me know
what you think of the level of service provided. You can send feedback
directly to my manager, Kenneth Xu at <v-30kexu@xxxxxxxxxxxxxxxxxxxxxxx>.
.
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