RE: Microsoft Windows Update [Error number: 0x800A1391]
- From: "dsonnen" <dsonnen@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 27 Jun 2005 07:58:05 -0700
I hit the same problem today. One difference: I got a "Generic Host Failure"
when I started the machine (Dell Precision Workstation 450, XP Pro, service
pack 2). After restarting the machine without getting the "Generic Host
Failure", I attempted to use Windows Update and got a 0x800A1391 error
message. I've done the same checks as Airpilot and also scanned the machine
using Norton AntiVirus 2005. None of the checks/tests found any remarkable
conditions.
Would appreciate any help in locating the source of this problem.
"Airpilot" wrote:
> When I attempt to update Windows I get the following error:
>
> [Error number: 0x800A1391]
> The website has encountered a problem and cannot display the page you are
> trying to view.
>
> I had recently downloaded and installed the following windows update files
> directly prior to getting the update error message: KB894391, KB893803 and
> KB886903. I am using Windows XP Home OS, SP2, Nortons Internet Security
> 2004, Microsoft Anti-Spyware Beta and cable ISP.
> I have done the following:
> 1) Updated my Norton's Internet Security and scanned my entire computer for
> any virus
> 2) Updated my Beta Microsoft Anti-Spyware and scanned my entire computer
> for any spyware.
> 3) Ran my Dell Support Version 5.0.0.766, powered by Gteko
> NIS found no virus on my computer. Microsoft Anti-Spyware found no spyware
> on my PC (I ran full computer scans with both NIS and Microsoft
> Anti-Spyware). And the Dell Support software found no update, maintenance or
> security issues with my PC.
> And I have:
> 1) Downloaded and ran CWShredder in Windows Safe Mode
> 2) Entered succesfully seven different Microsoft url's (including the
> http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us url that
> is displayed when I attempt to update windows) to IE trusted sites in the
> Internet Options.
> The CWShredder found no COOLWEBSEARCH Trojan on my PC. Entering the url's
> in the trusted sites list made no difference to me being able to update
> windows. I still receive the same error code.
> And lastly I have:
> 1) I checked the Windows Time and Date, they are both accurate.
> 2) I checked that there is only one language assigned in the IE options.
> There was only English (United States) [en-us].
>
> If anyone who might know how to remedy this situation of not being able to
> update Windows using the Microsoft Windows Update Server and receiving the
> Error 0x800A1391, PLEASE HELP by posting what needs to be done.
>
> Thank you very much,
> =Air=
>
.
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