Re: NO free SUPPORT on Server update fiascos???

Thats exactly where I went. Once they find out its a server you can't get
any further without giving them a credit card. After complaining loudly and
hanging up the first time - arguing kindly and then hanging up the second
time - the third time I realized that they had me over a barrel - I gave my
ccard for the $245 bucks.....

In talking to this tech, he said that he might have the option to refund if
they find it to be a winupdate issue. however, they keep trying to tell me
that even tho it crashed as a result of windows update, its probably because
of some software, driver or hardware that I have installed - and the update
crashed because of it. To me, this is not my fault.

I'm on hold with them now while waiting for a windows update UNinstall to
take place.





"Jupiter Jones [MVP]" <jones_jupiter@xxxxxxxxxxxxx> wrote in message
news:OVbDC1rcFHA.2760@xxxxxxxxxxxxxxxxxxxxxxx
> Mike;
> Yes, it is free, you possibly went to the incorrect links:
> http://support.microsoft.com/oas/default.aspx?&gprid=6527
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "mikeb" <mike@xxxxxxxxxxxxxxxxxx> wrote in message
> news:efh0EXrcFHA.892@xxxxxxxxxxxxxxxxxxxxxxx
>> WHAT?
>>
>> I just got off the phone with Windows Support - they want to charge me to
>> get support on my Windows2003 server - which, after installing one of
>> their windows updates I am dead in the water. They want to charge me to
>> fix what their update broke???
>>
>> How confident I am to install any more updates.....
>>
>> maybe my colleagues are right.... Linux???
>>
>> Charge me??? If I charged my customers for things I broke I wouldn't
>> have customers.
>>
>> Is this really the option?????
>>
>> ----
>> I installed the updates using windows update
>> Rebooted
>> Now am able to log in to any server account
>> but only see a blank screen - no desktop.
>> As the login is processed, hour glass showing, there is a very small box
>> (1/32" square) that appears and then disappears - never seen this before.
>> Then i'm left with a blank screen.
>>
>> SAME exact thing when I try to log into safe mode.
>>
>> Help???
>
>


.

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