Re: Windows Update not updating - 80072EFD

Maurice,

I try almost everything you wrote. Nothing. I've continuing searching and I
found this article: http://support.microsoft.com/?kbid=896225. It is the
last thing I've done and ... suddenly the tool left successfuly updates. I
don't understood if it was something strange related to my proxy
configuration or if it was something corrected by our network administrator
(he don't told me).

After all, everything is going well now. Thanks for all.

Best regards.
Pedro L.


"Maurice N ~ MVP" <maurice@xxxxxxxx> escreveu na mensagem
news:uVuXTCFYFHA.3164@xxxxxxxxxxxxxxxxxxxxxxx
This pc may just be infected with a parasite. First thing, make sure it is
parasite free.
I recommend an article at Aumha.org on ways to cleanup parasites.
Follow the quick-fix protocol.
http://aumha.org/a/quickfix.htm

Here are 2 tools from SysInternals that may help you get an insight on
what's running.
Autoruns (checks & shows what's set to auto-load at Windows startup)
http://www.sysinternals.com/ntw2k/freeware/autoruns.shtml

Process Explorer http://www.sysinternals.com/ntw2k/freeware/procexp.shtml

You likely will have to do cleanups in Safe mode, once you have downloaded
current definitions.
You should even use Safe Mode with Networking to do all this work.
Press F8 Function key as the pc is booting up so that you can see bootup
choices.

After verifying that pc is clean, do a few sanity checks:
1) You must make sure these Win XP services are enabled and running:

Automatic Updates
Background Intelligent Transfer Service (BITS)
Cryptographic Services
Remote Procedure Call (RPC)
System Restore Service

Go to Start menu >Run > MSCONFIG <enter>
Click on the "Services" Tab & review these services. They should have a
green "tick/check" mark on left; and status "Running" on the far right.

You need to have either a 3rd-party firewall or XP's firewall ON, and, have
a good/current antivirus on. Don't go on the net without them!

2) Following is only a basic first-pass checklist of settings for Internet
Explorer browser, tailored for smoother entry into Windows Update.
It is NOT a cureall !

Make sure this is not running a 3rd-part Popup-Ad remover, or any
anonymisor.

1. In Internet Explorer browser > select Tools, click Internet Options, and
then click
Languages....
If this box is empty, add at least one language -- your usual national
language.
If you happen to have 2 or more, move English up on this list.

2. Disengage your Discussion Bar in Internet Explorer: Click View on
main IE menu.
Point to Explorer Bar.
If "Discuss" has a check mark, click Discuss to *remove the check mark*
and clear it.
You may note, if the discussion bar is active, it would appear near the
bottom of IE window.

3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru
the list)

These are "some" of the items that I do have CHECKed (selected):
Under HTTP 1.1 settings --
Use HTTP 1.1 (ON / Selected)

+ Enable / check to use HTTP 1.1 with proxy servers **** <<----

and under Security :

Clear (un-check) the check box next to "Check for server certificate
revocation" . ( *OFF* )

Use SSL 2.0 (ON / selected)
Use SSL 3.0 (ON)

4. Internet Explorer > Tools > Internet Options > Connections Tab Click
on LAN Settings > * Uncheck* the Automatically detect settings.
Make sure _no other_ settings on this screen are enabled.

5. Internet Explorer > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.

Look very closely at line that says:

"Require server verification (https:) for all sites in this zone" to *clear*
the selection.
(e.g. You want that to be un-checked (un-ticked)).

In the "Add this Web site to the zone:" field, add these entries to list
of "Trusted Sites" --

type
http://*.download.windowsupdate.com (click Add)

http://v5.windowsupdate.microsoft.com

https://v5.windowsupdate.microsoft.com (with HTTPS)

http://windowsupdate.microsoft.com


Click OK. Apply changes to IE browser.

Then re-try Windows Update.

If fail with same error again, try typing in directly into Internet Explorer
address bar, the following:
https://v5.windowsupdate.microsoft.com (with HTTPS)

If fail again, Look for file WindowsUpdate.log in your C:\Windows folder
( or it may be C:\WINNT on your system).

Use Notepad or Wordpad to open & view contents. Scan down to the very
bottom. Copy the set of lines for that last session-date & paste back into
a reply in here.

--
Maurice N
MVP Windows - Shell / User
-----


Pedro L. wrote:
> Maurice,
>
> I've seen the article below. I tried those methods, except the last
> one because the only way we can access to internet is using the proxy
> server, we don't have direct access. After trying all, nothing
> happens.
>
> My feeling is that the problem's origin is something stored in the PC,
> connected to Windows Update. This because the Windows Installer
> downloaded and is well installed and removal tool KB890830 don't. I
> really would like to know what is the problem!! Do you have more
> ideas?
>
> Thank's.
> Pedro L.
>


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