Re: Windows update freezes computer
- From: "MowGreen [MVP]" <mowgreen@xxxxxxxxxxxxx>
- Date: Wed, 04 May 2005 09:35:44 -0700
You're welcome. Leave the updates on the system. This way it will be protected until SP2 is installed.
KB835732 was problematic for folks who had either deleted files from the NetMeeting folder or had even deleted the entire folder. That's why we started there.
Not sure exactly what the "tech" did in botching the SP2 installation, though.
You can contact me at mowgreen (AT) gmail (dot) com to let me know how it turns out. [ subsitute ( @ ) and ( . ) to get the real address ]
MowGreen [MVP 2004-2005]
=============== *-343-* FDNY Never Forgotten ===============
wildeman1 wrote:
Yes, that's how I got the information.
Have ordered the cd of SP2 and will install (as you suggest below) when received. Will report back here when that is done to let you know if it fixes my problem.
Should I leave all those Hotfix files alone (listed in Add or Remove Programs) or should I remove them?
Thank you very much for the help!
Tom wildeman1
"MowGreen [MVP]" wrote:
My computer's XP SP2 version is listed as: v. 5.1 (Build 2600.xpclient.010817-1148)
Did you get that information from going to Start, Run, and typing in
winver ?
The reason I ask is that it's not showing SP2 installed and the file version you posted for callcont.dll, Mst120.dll, and nmcom.dll show that file versions were for a pre-SP1 system. The files should be at version
5.1.2600.2180 if SP2 was installed correctly.
You can download the full SP2 from here and Save it to the Hard Drive : http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en OR, you can order it on CD for free : http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx
Suggest you attempt to install SP2 first. But, read this prior to doing so : Installing SP2 http://forum.aumha.org/viewforum.php?f=45&sid=392609ea46eee35fe6dbfb6021380b88
With the original XP CD, you can slipstream SP2 for future use :
http://snipurl.com/en0p http://www.theeldergeek.com/slipstream_01.htm
Now you can use sfc /scannow if the situation arises in the future :
If System File Checker discovers that a protected file has been overwritten, it retrieves the correct version of the file from the cache folder (%Systemroot%\System32\Dllcache)
or the Windows installation source files, and then replaces the incorrect file. System File Checker also checks and repopulates the cache folder.
http://support.microsoft.com/?id=310747
MowGreen [MVP 2004-2005]
================ *-343-* FDNY Never Forgotten ================
wildeman1 wrote:
Checked these files: callcont.dll, Mst120.dll and nmcom.dll and each are shown as version 5.1.2600.133.
Am unclear about how to do this: "If XP SP1 was installed, check that file list
vs. what's on the system. If XP, never updated with any Service Packs, compare with those files."
My computer's XP SP2 version is listed as: v. 5.1 (Build 2600.xpclient.010817-1148)
I do have my original XP cd but do not have an SP2 cd.
By the way, in the ADD OR REMOVE PROGRAMS are the following: Windows XP Hotfix - KB 823559 Windows XP Hotfix - KB 828741 Windows XP Hotfix - KB 833987 Windows XP Hotfix - KB 834707 Windows XP Hotfix - KB 835732 Windows XP Hotfix - KB 841356 Windows XP Hotfix - KB 842773 Windows XP Hotfix (SP1) [See Q329048 for more information] Windows XP Hotfix (SP1) [See Q329390 for more information] Windows XP Hotfix (SP1) [See Q329441 for more information] Windows XP Hotfix (SP1) [See Q329834 for more information] Windows XP Hotfix (SP1) Q329170 Windows XP Hotfix (SP1) Q810577 Windows XP Hotfix (SP1) Q810833 Windows XP Hotfix (SP1) Q817606 Windows XP Hotfix (SP2) [See Q329115 for more information]
This is getting pretty much above my head but will try to stay with you. ;-)
Tom wildeman1
"MowGreen [MVP]" wrote:
You're welcome ... Hmmm ... perhaps all the files for NetMeeting are not in it's folder.
Let's take a look see ... show hidden files, folders, and system files :
http://www.xtra.co.nz/help/0,,4155-1916458,00.html
Then navigate to the NetMeeting folder and compare the version of these files by right clicking them and then choosing Properties :
Callcont.dll Mst120.dll nmcom.dll
The correct version for SP2 is 5.1.2600.2180 for all 3. If they are located in the NetMeeting folder than you will have to check the rest of the files from the update vs. the files currently on the system.
The list of files for XP will be here :
http://www.microsoft.com/technet/security/bulletin/ms04-011.mspx
Under the General Information heading click the plus sign next to
Security Update Information. Now click the plus sign next to
Windows XP (all versions). If XP SP1 was installed, check that file list vs. what's on the system. If XP, never updated with any Service Packs, compare with those files.
All files on an XP SP2 system should be at version 5.1.2600.2180 or higher.
The quickest way to ensure that all system files are intact and in their proper version would be to run sfc /scannow. Since SP2 is installed then you would have to slipstream SP2 with the original XP CD to be able to use sfc /scannow. If you have the original XP CD and SP2 on hand then I'll post a link to slipstreaming. If not ...
MowGreen [MVP2004-2005]
=============== *-343-* FDNY Never Forgotten ===============
wildeman1 wrote:
Thank you for your help.
NetMeeting *is* in Program Files and I have never (knowingly) deleted anything from Program Files. However, I did experience a virus about two months ago and had to have the hard drive wiped clean. The person (an "expert" who owns his own computer shop) who wiped my drive also re-installed Windows XP and SP2. Perhaps he didn't do a very thorough job! Would re-installing WindowsXP over the current one solve this problem?
"MowGreen [MVP]" wrote:
KB835732 is included in SP2 so the update should not be offered from Windows Update. Did you delete anything from the
Program Files\NetMeeting folder or is NetMeeting not located in the Program Files folder ?
MowGreen [MVP 2004-2005]
=============== *-343-* FDNY Never Forgotten ===============
wildeman1 wrote:
Auto Update wants to (daily) download and install Q835732 but it is already on my Windows XP computer. The Express Install page says it is a critical update with this notation: "Total updates selected: 1 items, 0 KB, 0 minutes". But when I try to download and install Q835732 it freezes the computer and I must reboot. SP2 is installed with this notation: [See Q329115 for more information]. If I ignore the Auto Update request the computer generally runs OK but I continue to get multiple requests to download and install Q835732. Have run anti-spyware and anti-virus but they show no problems.
.
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