Re: KB835732 PROBLEM SOLVED FOR REAL!!!!!
- From: Nuno Salgado <Nuno Salgado@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 26 Apr 2005 15:52:01 -0700
Hi Pat,
I have the same problem.
Last weekend I start a clean setup of Windows XP and dowloaded the same KB
over and over.
I diabled automatic updates and downloaded directly the portuguese file.
After instalation the windows update tells me to download the patch (0 KB, 0
min)
Then I downloaded Qfecheck.exe that reports that KB835732 is installed.
Please help me! I don't know what to do. My reputation is going down because
thats my mother's PC and she cant understand why it takes so long to install
Windows ;-).
Regards,
Nuno Salgado
"Pat Walters [MSFT]" wrote:
> "Warm1",
>
> I am sorry that you are running into this issue. The reason you are seeing 0 KB
> on the Windows Update website for the KB835732 is that you have already
> downloaded it, and the Background Intelligent Transfer Service already knows
> that. It has an event cache that retains that information. That part of the
> scenario is not a malfunction.
>
> The problem is that it keeps telling you that you need to install it, but did it
> ever correctly install? Or did it just tell you that the download portion of it
> was successful?
>
> Please try to install it again from Windows Update, and note the time you made
> the attempt. After the attempt is made, reply to this posting with the results
> from the following steps:
>
> 1. Click Start
> 2. Click Run
> 3. Type or copy the following: notepad %windir%\WindowsUpdate.log <Enter>
> 4. When the log opens, scroll down to the first entry that matches the time
> (hour and minute) that you noted from when you made the attempt.
> 5. At the very beginning of that line, place the cursor and then press
> <Ctrl>+<Shift>+<End> This will highlight everything from the cursor position to
> the end of the log.
> 6. Press <Ctrl>+<C> to copy the highlighted text
> 7. Reply to this posting
> 8. Write down what happened, then press <Ctrl>+<V> to paste the copied portion
> of the log.
> 9. Send the reply
>
> We'll take a look!
>
> Sincerely,
>
>
> Pat Walters [MSFT]
>
> Notice: This posting is provided "AS IS" with no warranties, and confers no
> rights. Use of included script samples are subject to the terms specified at
> http://www.microsoft.com/info/cpyright.htm
>
>
> "Warm1" <Warm1@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:059DBE49-D5D0-45CE-BC6A-2A66824B7811@xxxxxxxxxxxxxxxx
> > Hi Dan,
> >
> > I too have the problem of KB835732 updating "successfully" - repeatedly.
> >
> > Thx for the info. However, I am still stumped. I did get a new HD, and
> > split it into two drives after XP was installed.
> >
> > I tried copying my NetMeeting folder to make an identical copy under
> > D\program Files. It did not work.
> >
> > In Regedit, I cannot find the file ProgramFilesDir.
> > I looked under HKLM\Software\Microsoft\Windows\Current Version, but have no
> > such file by this name.
> >
> > Lastly, when I go to windows update to download the express version, it
> > tells me I require KB835732, but when I go to download the file, the download
> > page shows the KB835732 file as being 0 kb and requiring 0 minutes to
> > download.
> >
> > However, when I download it, it gives me a file that is 258 MB. When I open
> > and install it - everything seems fine - with a message that says "Download
> > completed successfully".
> >
> > However, I keep getting more messages to repeat the download, so this was
> > not successful for me.
> >
> > Any other suggestions?
> >
> > Thank you very much for any further help that you (or anyone else) may be
> > able to offer.
> >
> > Regards,
> >
> > - DaveW
> >
> >
> > "Dan" wrote:
> >
> >> Ok, folks, finally put a lot of gathered information together and
> >> successfully solved the problem with KB835732 repeatedly needing to be
> >> installed (at least on my machine). Please note, however, that this may not
> >> fix everyone's dilemma with this problem.
> >>
> >> I believe this problem has a lot to do with the way Windows Update checks for
> >> the existence of the updated files that KB835732 installs on the system
> >> rather that a problem with the update itself. By gathering information
> >> throughout the newsgroup, I finally came up with a hypothesis, and what
> >> ultimately resolved this situation for me was copying the entire netmeeting
> >> folder from my system drive (C:) to my secondary drive (D:) where I set my
> >> Program Files folder to be. The result would be two identical folders with
> >> identical contents at paths C:\program files\netmeeting\ and D:\program
> >> files\netmeeting. After doing so, the update no longer comes up in Windows
> >> Update as needed to be installed.
> >>
> >> Here's my theory to why this fix works and what the problem is with the way
> >> the Windows Update checks for the existence of KB835732. First, my C: drive
> >> is my system drive. By default, I think the update installs itself to the
> >> system drive and not my secondary programs drive (the drive for the Program
> >> Files directory). What happens is that the when Windows Update searches for
> >> the existence of the updated files in the Netmeeting folder, it's set to look
> >> for files in the Program Files directory as indicated by the system. If I
> >> remember correctly, Netmeeting is installed automatically when Windows is
> >> installed. During this time, the default Program Files drive is the system
> >> drive (in my case C:) until you change it (like I did - I changed it to D:),
> >> so the initial installation of Netymeeting is set to install to the original
> >> Program Files drive (the one Windows is installed on).
> >>
> >> That's all well and good until you try to do the Windows Update and it
> >> searches in the current Program Files diretcory. Obviously, it finds nothing
> >> so it needs you to install KB835732. The kicker is that it updates to
> >> whatever directory the system tells the update program that netmeeting is
> >> currently installed to. Therefore the problem lies in the fact that the
> >> system does not look on the drive where Netmeeting is installed, but rather
> >> in the current Program Files directory. If this is hard to follow, I'll
> >> illustrated this with a chart below that outlines what is looked for by what
> >> and when using my particular example...
> >>
> >> EVENT Current PF Directory
> >> Directory Looked At/Checked Directory installed to
> >>
> >> Initial Windows Installation C:
> >> N/A C:
> >> Netmeeting Installation C:
> >> N/A C: (current PF dir)
> >> Change Default Drive Letter to D: D:
> >> N/A N/A
> >> Windows Update Initial Check for NM D:
> >> D: (current PF dir) N/A
> >> KB835732 Installation D:
> >> N/A C: (existing NM location)
> >> Updated Netmeeting Directory D:
> >> C: (same as orig. NM dir) N/A
> >> Further Windows Update Checks D:
> >> D: N/A
> >> Further KB835732 Installations D:
> >> N/A C: (existing NM location)
> >>
> >> In summary, the KB835732 installation installs to the directory where
> >> Netmeeting is installed, but Windows Update looks for the updated files in
> >> the current Program Files drive. If the two don't match, then the problem
> >> arises. Again, the solution is to copy the Netmeeting directory into the
> >> Program Files folder indicated in the registry as the current path for the
> >> Program Files folder. To see what drive you have as the current drive for
> >> the Program Files folder, open the Windows registry (Start -> Run... ->
> >> regedit) and navigate to HKLM\Software\Microsoft\Windows\Current Version and
> >> look for the string value called ProgramFilesDir. The value should list the
> >> path of the Program Files directory including the drive letter. If the
> >> Netmeeting folder is not the same as this, then there's most likely the
> >> problem. If they're the same, then there might be some other bug with the
> >> update that's the problem.
> >>
> >> As a poll, who here has multiple drives? And of those people, who changed
> >> their drive letter to something different after Windows was installed?
> >>
> >> Hope this helps some of you. Good luck. Let me know if you have further
> >> questions.
>
>
>
.
- References:
- RE: KB835732 PROBLEM SOLVED FOR REAL!!!!!
- From: Warm1
- Re: KB835732 PROBLEM SOLVED FOR REAL!!!!!
- From: Pat Walters [MSFT]
- RE: KB835732 PROBLEM SOLVED FOR REAL!!!!!
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