Re: Computer won't boot after installing security updates

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"PhoenixCom",

I am sorry your client is encountering this issue. The quickest way is to take
the Operating System back to the point in time before she installed the updates.
Here's how:

1. As you boot the machine, press F8 to enter Safe Mode.
2. Log into the local Administrator account.
3. Click Start
4. Click Run
5. type: msconfig
6. Click OK or hit the <Enter> key.
7. When the System Configuration Utility opens, make sure you are looking at the
General tab.
8. Click the "Launch System Restore" button. This will open a wizard.
9. On the calendar in the wizard, select the day before the client installed the
updates.
10. Click OK through the wizard and reboot. This should bring you back to a
working and stable Windows XP.

The next suggestion, of course, is to install updates one at a time, so that we
can further troubleshoot the issue.

Sincerely,

Pat Walters [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights. Use
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"PhoenixCom" <PhoenixCom@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:AFC327D4-ADF4-4525-9CB8-D9E41FB652CE@xxxxxxxxxxxxxxxx
>I have a client that is running Windows XP on a Dell Computer. She installed
> security updates from Windows Update site yesterday. I believe she said she
> installed a total of 5 and rejected two. The two she did not install were
> the security patch for the .NET framework and a security patch for Virtual
> Machine.
>
> After installing the patches she delayed restarting her computer until this
> morning. Now it comes up with a BSOD and won't restart. I updated all of
> our office computers yesterday without a hitch. While we don't use Dell I
> have never had this problem and am not quite sure what would cause this. Has
> anyone ever run into this and what is the best solution to getting her
> machine back up an running?


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